Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Theodore Owens

Houston,TX

Summary

Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing manufacturing employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Resident Service Coordinator

Eureka Multifamily Group
07.2023 - Current
  • Developed strong relationships with community partners to enhance available resources for residents.
  • Coordinated with local agencies to provide essential services for residents, such as healthcare, transportation, and financial assistance.
  • Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
  • Served as a liaison between property management staff and residents to address concerns effectively before escalating issues higher up in the organization.
  • Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
  • Managed accurate record-keeping systems to track resident interactions, incidents, and program participation effectively.
  • Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
  • Improved overall community atmosphere by organizing social, recreational, and educational programs for residents.

Operations Manager

EF International Language Program
05.2022 - 07.2023
  • Supervised operations staff and kept employees compliant with company policies and procedures.
  • Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
  • Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
  • Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
  • Led hiring, onboarding and training of new hires to fulfill business requirements.
  • Developed and maintained relationships with external vendors and suppliers.
  • Developed systems and procedures to improve operational quality and team efficiency.

Project Manager

Hart Global Management Group
01.2018 - 05.2022
  • Trained over 100 temporary remote workers.
  • Implemented KPIs and dashboards to identify operational improvements & opportunities.
  • Collected, analyzed, & displayed data in digestible formats for reports.
  • Defined project roles and responsibilities in close collaboration with the Customers, including project scope and objectives to ensure a cross-functional understanding amongst project members.
  • Managed project budget of $50K+ and ensured company obtained the best possible pricing; determined and minimize risk in buyout processes reducing cost by 5% annually.
  • Reduced development costs by 25% by creating a plan to merge related products into one, or more streamlined products.
  • Utilized a data-driven approach to identify areas of improvement and implement changes that led to streamlined workflows and reduced waste.
  • Collaborated with internal and external stakeholders to ensure all aspects of the Global events were well-coordinated and executed effectively.

Consulting/Training Project Manager

Kaizen Training and Event Management
01.2013 - 12.2017
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Met project deadlines without sacrificing build quality or workplace safety.
  • Established effective communication among team members for enhanced collaboration and successful project completion.
  • Developed comprehensive project plans with clear timelines, milestones, and budget requirements, ensuring timely delivery of high-quality results.
  • Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.

Education

Bachelor of Science - Health Administration

Texas Southern University
11.2020

Associate of Applied Science - Nursing

Lee College
Baytown, TX
12.2016

Skills

  • Legal Compliance
  • Project Management
  • Project Planning
  • Customer Relations
  • Team Leadership
  • Operations Management
  • Key Performance Indicators
  • Problem-Solving
  • Cross-Functional Collaboration
  • Customer Relationship Management (CRM)

Certification

PMP Certification, In Process

Timeline

Resident Service Coordinator

Eureka Multifamily Group
07.2023 - Current

Operations Manager

EF International Language Program
05.2022 - 07.2023

Project Manager

Hart Global Management Group
01.2018 - 05.2022

Consulting/Training Project Manager

Kaizen Training and Event Management
01.2013 - 12.2017

Bachelor of Science - Health Administration

Texas Southern University

Associate of Applied Science - Nursing

Lee College

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Theodore Owens