Theodore-Richard Monu
Brooklyn,NY
Summary
Dynamic team leader experienced in delivering exceptional customer service and operational excellence. Skilled in problem-solving, conflict resolution, and flexibility, contributing to improved client satisfaction and streamlined site operations.
Overview
2027
2027
years of professional experience
2
2
Languages
Work History
Site Manager
John W Williams, Inc.
New York, NY
06.2026 - Current
- Managed daily site operations, ensuring compliance with safety regulations.
- Coordinated with staff, delivery drivers and customers to facilitate smooth workflow and timely completion of orders.
- Maintained inventory levels and ordered supplies, stock as needed to meet site demand levels.
- Monitored on-site activities to help ensure adherence to quality standards and safety protocols.
- Developed strong relationships with clients through consistent communication of order updates and prompt resolution of concerns or issues.
- Assumed responsibility for personnel deployed to work site.
- Enhanced operational efficiency by implementing streamlined processes and procedures for site management tasks.
Lead Concierge
Allied Universal Services
New York, NY
07.2023 - 05.2026
- Delivered exceptional customer service to enhance guest experiences and satisfaction.
- Coordinated reservations and services for guests, ensuring seamless operations.
- Managed communication between departments to fulfill guest requests efficiently.
- Assisted with event planning and execution, contributing to successful gatherings.
- Trained new staff on concierge procedures and best practices for service excellence.
- Utilized property management software to track guest interactions and preferences.
Lead Concierge
Brookfield Properties
New York, NY
05.2023 - 07.2023
- Maintained cleanliness and upkeep of property and surrounding areas to enhance guest experience
- Attended to the needs of Tenants, Visitors, Staff and contractors
- Received and organized packages from couriers, logging them in to the system and distributing them to recipients when needed
- Led emergency response efforts, and escalated to law enforcement and building management when needed
- Coordinated with building security in the event of trespassers, intoxicated and/or unruly tenants or individuals
Concierge Agent
Avanath Capital Management LLC
New York, NY
2022 - 2023
- Provided exceptional guest services, addressing inquiries and resolving issues promptly.
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Implemented feedback mechanisms for continuous improvement of concierge services based on guest experiences.
Security Guard/Concierge
Guardian Services
New York, NY
2016 - 2022
- Monitored surveillance systems to detect and respond to security breaches
- Patrolled assigned areas to ensure safety and security of premises
- Checked and verified photo identification prior to granting facility access.
- Responded promptly to emergency situations, coordinating with local authorities as needed
Manager
A Taste Of Seafood
New York, NY
2017 - 2022
- Coordinated team schedules to optimize labor resources during peak service hours.
- Streamlined seafood preparation processes to enhance kitchen efficiency and reduce waste.
- Developed weekly inventory tracking system, improving stock management and order accuracy.
- Trained staff in food safety protocols and proper handling techniques to ensure compliance.
HR, Administrative Assistant
Aurthur Ferdinand Limited
2014 - 2016
- Coordinated recruitment activities, scheduling interviews, and liaising with candidates effectively.
- Maintained employee records using HR management software for accuracy and compliance.
- Assisted in onboarding new employees, ensuring a smooth transition and adherence to company policies.
- Responded to employee inquiries regarding benefits, policies, and procedures with professionalism.
Teacher's Assistant
Community Mixed Secondary School
2013 - 2014
- Supported students with individualized learning plans and academic materials.
- Collaborated with educators to enhance student engagement during lessons.
- Implemented classroom activities that promoted social skills and teamwork.
- Assisted lead teacher in lesson preparation and classroom management.
Education
NIIT Certified Network Technician - Network and System Administration
National Institute of Information Technology
Asaba, Nigeria2015
Bachelor of Science - International Relations
Novena University
2012
Skills
- Site management
- Quality assurance
- Management
- Team leadership
- Project management
- Client engagement
- Multitasking and organization
- Documentation management
- Problem-solving
- Conflict resolution
- Relationship building
Languages
French
Limited Working
English
Native or Bilingual
Interests
- Music
- Photography
- Creative Writing
- Backpacking and Hiking
- Volunteering for community initiatives to give back to local communities and make a positive impact
- Road Trips
- Tech enthusiast, passionate about exploring the latest advancements and innovations
- Video Gaming
- Coding and Programming
- Animal Welfare Advocacy
Timeline
Site Manager
John W Williams, Inc.
06.2026 - Current
Lead Concierge
Allied Universal Services
07.2023 - 05.2026
Lead Concierge
Brookfield Properties
05.2023 - 07.2023
Concierge Agent
Avanath Capital Management LLC
2022 - 2023
Security Guard/Concierge
Guardian Services
2016 - 2022
Manager
A Taste Of Seafood
2017 - 2022
HR, Administrative Assistant
Aurthur Ferdinand Limited
2014 - 2016
Teacher's Assistant
Community Mixed Secondary School
2013 - 2014
NIIT Certified Network Technician - Network and System Administration
National Institute of Information Technology
Bachelor of Science - International Relations
Novena University