Theodore Roberts
Brooklyn,USA
Summary
Dedicated Administrative Assistant with solid background in high-volume office environments focused on delivering exceptional clerical and operational support for professionals. Upbeat individual with friendly demeanor and sound judgment to handle diverse daily tasks with minimal oversight. Well-versed in managing office supplies, paperwork and project needs. Personable administrative professional dedicated to cultivating positive client, staff and management connections. Highly-developed communicator with outstanding skills in complex problem-solving and conflict resolution. Expertise in resource allocation and schedule management.
Overview
14
14
years of professional experience
Work History
Server
Harpoon Harry’s
Panama City Beach, Florida
10.2019 - 01.2024
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Explained menu items, describing ingredients and cooking methods upon request.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Prepared checks, itemizing total meal costs and taxes.
Online Shopper
Walmart Supercentre
Panama City Beach, Florida
09.2022 - 03.2023
- Fulfilled customer requests by reviewing orders; locating, preparing and packaging all merchandise requested
- Ensure the accuracy of orders prior to pick up
- Make appropriate product substitutions by consulting with customers as needed to ensure satisfaction prior to delivery / pick up.
Night Auditor/ Front Desk Agent
Resort Collections (Edgewater)
Panama City Beach, Florida
08.2020 - 03.2023
- Ensure that all end of day Accounting/ Housekeeping tasks are performed in an efficient and timely manner to ensure a successful start of the day for the morning shift
- Ensure that all guests checking in and checking out throughout the night are greeted in a warm and friendly manner
- Ensure that all guest queries and complaints are proactively handled in a professional and effective manner.
Administrative and Accounting Assistant
Sunrays Educational Center
Kingston, Jamaica
02.2020 - 07.2020
- Prepared monthly staff payroll, financial statements, and bank reconciliations
- Filed staff members’ salary taxes monthly, as well as financial and administrative documents
- Utilized accounting platform to enter newly hired employees’ information
- Adhered to all administrative and financial standards assessed by the Early Childhood Commission.
Customer Care Call Center Agent
Bert’s Auto Parts Ltd.
Kingston, Jamaica
09.2017 - 08.2019
- Collaborated with Accounts, Sales, and Inventory teams to determine timetables and organize efficient deliveries
- Managed and utilized the company’s social media platforms to assist with custom pricing and availability queries
- Maintained an in-depth understanding of products and services to offer knowledgeable responses to a diverse customer base.
Senior Customer Service Representative
Digicel Jamaica Ltd.
Kingston, Jamaica
12.2009 - 09.2017
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service
- Increased customer satisfaction ratings [Number]25-30% by effectively answering questions, suggesting effective solutions and resolving issues quickly.
- Provided technical support to customers via phone, email, and chat.
- Created marketing campaigns designed to increase sales and promote brand awareness.
- Exceeded established service goals while leveraging customer service, sales and employee management best practices.
- Managed incoming calls from customers while providing exceptional service.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
Education
Associate of Science -
Borough of Manhattan Community College of The City University of New York
New York, NYSome College (No Degree) -
International Education Evaluations
Florida City, FLSome College (No Degree) -
University of The West Indies
Kingston, JamaicaSkills
- Guest Relations
- Administrative Support
- Supply Management
- Data Analysis
- Account Reconciliation
- Bookkeeping
- Purchase Order Management
References
References available upon request.
Timeline
Online Shopper
Walmart Supercentre
09.2022 - 03.2023
Night Auditor/ Front Desk Agent
Resort Collections (Edgewater)
08.2020 - 03.2023
Administrative and Accounting Assistant
Sunrays Educational Center
02.2020 - 07.2020
Server
Harpoon Harry’s
10.2019 - 01.2024
Customer Care Call Center Agent
Bert’s Auto Parts Ltd.
09.2017 - 08.2019
Senior Customer Service Representative
Digicel Jamaica Ltd.
12.2009 - 09.2017
Associate of Science -
Borough of Manhattan Community College of The City University of New York
Some College (No Degree) -
International Education Evaluations
Some College (No Degree) -
University of The West Indies
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