Theodore Stack
Concho
Summary
Dynamic professional with a proven track record in customer service and grounds maintenance at Arizona Discount Self Storage LLC. Skilled in trimming and weeding, I excel at fostering client relationships and resolving concerns effectively. My commitment to quality and teamwork has consistently enhanced client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Independent Landscaper
Arizona Discount Self Storage LLC
05.2022 - Current
- Maintained grounds by trimming, weeding, and general clean-
- Removed weeds, hazards, and debris from common pathways to improve usability.
- Trimmed greenery, shrubs, and hedges to maintain uniform appearance.
- Resolved client concerns promptly by addressing issues professionally and offering viable solutions.
- Removed debris and waste from outdoor areas.
Service Writer
Show Low Ford
01.2013 - 01.2014
- Increased repeat business with exceptional customer service skills and follow-up calls to ensure satisfaction.
- Reduced wait times for customers by effectively managing appointment schedules and coordinating with technicians.
- Improved customer satisfaction by providing timely and accurate service estimates.
- Addressed customer concerns promptly and professionally, fostering trust and loyalty among clientele.
- Produced accurate customer estimates and clearly articulated charges to customers to minimize complaints.
- Worked effectively with repair staff and parts providers, staying current on availability and service processes.
- Logged work orders and change orders into [Software] database to track job status.
- Ensured accurate documentation of completed repairs, aiding in the maintenance of detailed records for future reference.
Car Salesperson
Show Low Ford
01.2012 - 01.2013
- Negotiated purchase prices and explained sales, warranty, and optional products.
- Cultivated strong relationships with clients, resulting in numerous referrals and repeat customers.
- Answered telephone and email inquiries from potential customers.
- Followed-up on warm Internet leads and responded to customer questions about vehicle availability, price, and options while fielding inquiries from various marketing websites.
- Demonstrated exceptional product knowledge, allowing for personalized recommendations based on customer preferences and requirements.
- Collaborated with finance team to secure optimal financing options for customers, ensuring a seamless purchasing process.
- Greeted customers on lot and in showroom to answer questions about brand and available inventory.
- Exceeded monthly sales targets through consistent follow-up and excellent negotiation skills.
- Closed sales by overcoming objections, asking for sales, negotiating price, and completing purchase contracts,
- Delivered high-quality service by addressing customer concerns promptly and professionally.
- Conducted detailed market research to remain current on industry trends, competitor activity, and new product offerings.
Non-Emergency Medical Driver
Timberline Medical LLC
01.2011 - 01.2012
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Demonstrated excellent customer service skills, addressing patient concerns promptly and professionally.
- Increased company''s reputation by consistently receiving positive feedback from both patients and healthcare providers.
- Improved fuel efficiency through careful route planning and adherence to traffic laws, reducing overall operational costs for the organization.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Adhered to HIPAA regulations while handling sensitive patient information, maintaining confidentiality at all times.
- Provided compassionate care, understanding the unique needs of each individual patient during transport.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
- Reduced missed appointment rates by consistently arriving on time and communicating effectively with healthcare providers.
- Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
- Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
- Achieved daily preparation for vehicle inspections prior to travel.
- Drove safely in various weather and road conditions to avoid accidents.
- Minimized liability by consistently following road rules when driving.
- Generated consistent referrals and repeat business by providing friendly and fast service.
Education
GED -
NPC
Show Low, AZ01-2001
Skills
- Customer service
- Grounds maintenance
- Team collaboration
- Trimming and weeding
Timeline
Independent Landscaper
Arizona Discount Self Storage LLC
05.2022 - Current
Service Writer
Show Low Ford
01.2013 - 01.2014
Car Salesperson
Show Low Ford
01.2012 - 01.2013
Non-Emergency Medical Driver
Timberline Medical LLC
01.2011 - 01.2012
GED -
NPC
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