Theodore Wacholtz Jr
Derry,NH
Summary
Results-focused regional leader prepared to excel in high-demand environments. Known for optimizing operations, enhancing customer experience, and implementing strategic initiatives. Emphasizes team collaboration and adaptability to meet evolving business needs. Proficient in operational management and strategic planning.
Overview
8
8
years of professional experience
Work History
Regional Manager
Crumbl
06.2024 - Current
- Enhanced team performance by providing regular coaching, training, and performance feedback to staff members.
- Established and maintained operational standards for 3 locations.
- Mentored and developed high-potential employees for leadership roles through individualized career development plans and opportunities for growth.
- Implemented cost-cutting measures, resulting in 20% net profit increase
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
General Manager
Crumbl
12.2022 - 06.2024
- Managed budget implementations, employee reviews, training, schedules, and inventory.
- Developed and implemented strategies to increase sales and profitability.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
Front of House Manager
Bar Louie
07.2022 - 11.2022
- Partnered with back-of-house management in order to maintain seamless communication between teams, ensuring a smooth dining experience for guests.
- Resolved guests complaints while maintaining positive customer environment.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Acted as the main point of contact for guest inquiries, addressing concerns promptly and professionally while maintaining a positive rapport with clientele.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
Store Manager
Simon Property Group
10.2020 - 12.2021
- Guided existing store managers on how to increase net profits
- Helping to guide stores without managers to run effectively to Starbucks brand standards
- Coached existing store managers on how to maximize labor scheduling
- Helped promote internal candidates to store management roles
Store Manager
Simon Property Group
05.2018 - 10.2020
- Provide guidance and leadership to a variety of store managers to ensure success
- Help to smoothly integrate 2 managers to new stores during the holiday season
- Increasing overall store efficiency through Starbucks resources
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Grew store revenue by 60% from start date to promotion to higher volume location
Store Manager
Simon Property Group
08.2017 - 05.2018
- Tasked with training shift leaders to promote to store managers
- Consistently outperformed labor and sales goals by more than 10%
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Helped to implement new systems for better training
Education
BA - Hospitality & Tourism Management
Husson University
Bangor, ME12.2016
Skills
- Staff training and development
- Performance management
- Multi-million dollar P&L management
- Leadership development
- Training and coaching
- Projections development
Timeline
Regional Manager
Crumbl
06.2024 - Current
General Manager
Crumbl
12.2022 - 06.2024
Front of House Manager
Bar Louie
07.2022 - 11.2022
Store Manager
Simon Property Group
10.2020 - 12.2021
Store Manager
Simon Property Group
05.2018 - 10.2020
Store Manager
Simon Property Group
08.2017 - 05.2018
BA - Hospitality & Tourism Management
Husson University
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