Theodore Wanamaker
Saint Augustine,FL
Summary
Well-rounded professional with strong background researching various topics many years. Highly communicative and self-motivated.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bio medical Technician
Henry Schein
Jacksonville / Orlando, FL
03.2018 - 03.2020
- Was responsible for providing installation and services of equipment in the practitioner's office.
- Worked closely with experienced technicians and supervisors to develop and improve customer service skills, use provided support tools, learn effective troubleshooting techniques, and increase product knowledge.
- The goal was to drive service success, improve customer satisfaction, maximize customer retention, and increase profitability.
- Provided repair and installation services to customers courteously and professionally.
- Provided and maintained the necessary tools of the trade, and have them readily available to perform installation and repair services.
- Worked independently to complete all on-site installation, repair, maintenance, and testing tasks.
- Followed proper troubleshooting steps to diagnose errors in technical problems and determine appropriate solutions.
- Comprehended customer requirements and made appropriate recommendations to optimize the customer experience.
- Maintained and managed proper levels of inventory in the company van.
- Produced timely and detailed service reports.
- Attended all required training, which includes, but is not limited to, Henry Schein Dental Career Development training, and specific manufacturer technical training.
- Complied with all OSHA regulations, as outlined in the OSHA manual and training. Maintained and utilized personal protective equipment when needed.
- Communicated promptly to all team members and HUB dispatchers, keeping all informed of the progress of assignments.
- Completed all work orders promptly. The work order should be reviewed with the customer, or a responsible staff member, before departure. This review should include the time in the office, the work performed, the parts replaced, and the parts to be ordered. All work orders should be closed daily, and submitted for billing.
- Submitted all job-related paperwork within the required timeframes.
- Complied with all terms of the Fleet Management Policy, including maintenance and accident management policies.
- Participated in special projects and performed other duties as required.
- Worked on problems of limited scope and impact, with no to limited discretion to vary from established procedures.
- Performed structured work assignments using existing procedures to solve the most routine problems.
- Followed standard practices and existing procedures in analyzing situations or data from which answers can be readily obtained.
- I began building working relationships internally and externally.
- Worked under close supervision and received detailed instruction, guidance, and direction on all assignments.
- Expert troubleshooting skills.
- Independent self-starter.
- Advance computer skills.
- Interpersonal communication skills.
- Professionalism
- Accuracy and detail-orientation.
- Working knowledge of hydraulics, mechanical, and electrical systems.
- Demonstrated professional behavior and has consistently been at the high end of great expectations, or has consistently exceeded expectations.
- Conducted preventive maintenance on medical equipment and devices.
- Diagnosed equipment malfunctions and performed necessary repairs.
- Trained new technicians on equipment handling and safety protocols.
Technical Support
ARTIC ICE HEATING AND COOLING INC
Saint Johns, FL
09.2015 - 02.2018
- Serviced, Installed, and assisted field technicians with equipment software updates on their mobile service devices (laptops, cellphones, etc.).
- Provided problem-resolution processes for Technical support.
- Identified problems, diagnosed causes, and determined if issues needed escalation.
- Provided support for Artic Ice network infrastructure.
- Supported hardware and software on multiple platforms.
- Programmed thermostats to Alexia software to network remotely.
Technical Support
AAMCO TRANSMISSIONS
Saint Johns, FL
01.2012 - 02.2017
- Responsible for troubleshooting/solving complex issues of computers, mobile and vehicle diagnostic service equipment in networked environment.(Hunter Alignment Machines &etc.).
- Focal point for Critical Care customers and pre-sales issues requiring advanced troubleshooting.
- Serviced/Repaired varies of Software/Hardware service devices onsite.
- Documented and addressed the customer inquiries, and conducted necessary research to resolve customer issues in a timely manner.
- Identified product defects, gathered diagnostic information to solve and repair problem.
IT Support Technician
First Baptist Christian Academy
Bunnell, FL
01.2014 - 08.2016
- Evaluated customer feedback to improve and enhance different levels of staff needs.
- Provided Server active directory & network support.
- Pulled cables as required or assists in the directing of the rewiring of cables as required for new installations and office reconfiguration.
- Used initiative and independent judgment to collaborate with Technology Team in establishing standards, conventions, and department operating procedures and practices.
- Organized own work, setting priorities, Provided grave solutions to problems to assist school staffs and teachers such as face to face, remote, via telephone support.
- Provided after hours IT Support to meet critical time deadlines.
- Communicated and implemented relationships effectively with co-workers, subordinates, supervisors, the general public, representatives of public and private organizations and other stakeholders.
- Acted as a technical resource in assisting users to resolve problems with equipment and data; staff a centralized help desk to facilitate exchange of information and advice; implemented solutions or notifies outsource providers as required.
IT Support Technician
BEACON OF HOPE CHRISTIAN ACADEMY
Saint Johns, FL
01.2010 - 05.2016
- Responsible for troubleshooting/solving complex issues of Computers, Mobile and Networks on a networked environment.(Repeaters, routers, modems, switches & etc.).
- Focal point for Critical Care on collaborating with faculty members on issues requiring advanced troubleshooting.
- Documented and addressed faculty members inquiries, and conducted necessary research to resolve customer issues in a timely manner.
- Identified equipment defects, gathered diagnostic information prior to servicing/repairing.
- Reviewed technical articles for knowledge base.
IT Technical Support II
Able Charter school
Saint Johns, FL
02.2013 - 04.2015
- Installed head units smart board systems for classrooms.
- Installed, set up MS Office Suite, and MS Outlook all computer related equipment.
- Identified problems, diagnosed causes, and determined if issues needed escalation on computers/network.
- Installed Wifi/ repeaters and managed all devices connected to the domain controller system.
- Serviced/Managed all faculty members and students varies of computers/networks to keep school business in operations.
IT Technical Support I
ABLE SCHOOL INC
Saint Johns, FL
04.2010 - 06.2013
- Remote and basic desk-side technical support including remote control of end users devices.
- Documented and addressed Faculty members inquiries, and conducted necessary research to resolve customer issues in a timely manner.
- Deployed new computer hardware or moves, and existing computer operating system upgrades.
- Performed Physical installs/placement of equipment (access points, repeaters yagi antenna, routers, modems etc.), cabling (cat5), data backup (cloud & etc.) and transfer, imaging, basic configurations, standard application installs/setups, profile transfer, and preparation of old devices for disposal or redeployment.
- Collaborated with faculty team, provided excellent customer service, strong troubleshooting, logic and research skills to resolve complexed issues.
Education
Certificate - Computer And Information Systems Security
ITT Technical Institute
Jacksonville, FL01-2009
Certificate - Computer Networking
ITT Technical Institute
Jacksonville, FL01-2007
Certificate - Computer And Information Systems
ITT Technical Institute
Jacksonville, FL01-2006
High School Diploma -
PEDRO MENENDEZ
Saint Augustine, FL01.2004
Skills
- IT support and customer service
- Team collaboration
- Field service operations
- Inventory management
- Preventive maintenance
- Troubleshooting techniques
- Equipment maintenance
- Problem solving
- Attention to detail
- Professionalism
- Time management
- Medical device repair
- Installations and repairs
- OSHA regulations
- Documenting service tickets
- Relationship management
- Firewall configuration
- Remote access solutions
- Database management
- Microsoft Office proficiency
- Server administration
- Software installation
- Friendly, positive attitude
Operating Systems
- Windows Server 2003/2008/2012 R2 & latest 2025
- Windows Exchange
- Microsoft Office 2003-365 latest
- Windows XP/Vista/Windows 7/8.1/10
- Ubuntu Linux
- Mac OX
- Android
- Apple IOS
Certification
CompTIA IT Fundamentals (ITF+)
Hardware
- Dell Servers/Desktops
- HP Servers & Desktops
- Cisco routers
- AeroHive Access Points
- Switches and Bridges
- Yagi Wifi Antennas
- Dell Pos Systems
- Dell SonicWall
- Forensic Digital Data Recovery Kit Pro
- Swann camera systems
- Mobile devices
- KAVO X-Ray machines 3D and older (ORTHOPANTOMOGRAPH OP300 / OP30)
Personal Information
- Willing To Relocate: Florida
- Authorized To Work: US for any employer
Timeline
Bio medical Technician
Henry Schein
03.2018 - 03.2020
Technical Support
ARTIC ICE HEATING AND COOLING INC
09.2015 - 02.2018
IT Support Technician
First Baptist Christian Academy
01.2014 - 08.2016
IT Technical Support II
Able Charter school
02.2013 - 04.2015
Technical Support
AAMCO TRANSMISSIONS
01.2012 - 02.2017
IT Technical Support I
ABLE SCHOOL INC
04.2010 - 06.2013
IT Support Technician
BEACON OF HOPE CHRISTIAN ACADEMY
01.2010 - 05.2016
Certificate - Computer And Information Systems Security
ITT Technical Institute
Certificate - Computer Networking
ITT Technical Institute
Certificate - Computer And Information Systems
ITT Technical Institute
High School Diploma -
PEDRO MENENDEZ
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