THEODORE WATTS
Information Technology
Sebring,FL
Summary
Proficient IT Specialist thrives setting up and maintaining stations, training users and supporting pivotal process improvements to PC/server systems and software. Well-versed knowledge of up-to-date business practices, IT standards and government regulations. Self-motivated approach to monitoring and resolving troublesome IT issues. 8+ years in technology field.
Overview
8
8
years of post-secondary education
21
21
years of professional experience
Work History
Collaboration Administrator
Clerk Of Courts
Sebring, FL
10.2014 - Current
- Manage Office 365 Environment.
- Manage Cisco Phone Infrastructure.
- Manage Backup Infrastructure utilizing Veeam Technology for 250+ servers both virtual and physical.
- Perform daily system monitoring, verifying integrity and availability of all hardware, server resources, systems, and key processes.
- Facilitate best user experience through continuous support, training classes, webinars, improvements, and communication of system changes.
- Oversee IT activities to maintain operations by maintaining laptops, tablets, and PDAs for 800+ users utilizing Microsoft Intune.
- Resolve issues and escalate problems with knowledgeable support and quality service.
- Planned and implemented new phone infrastructure upgrades throughout entire county.
Information Technology Manager
Grace Bible Church
Sebring, Florida
05.2019 - Current
- Designed and led implementation of company-wide enterprise security strategy for network and hardware security, disaster recovery, data protection and information access across all major systems.
- Managed and reduced IT spending to support budgeting processes.
- Researched and recommended innovative and automated approaches to routine tasks.
- Manage computers, printers, phones, and security infrastructure for 30+ employees.
- Increased network continuity throughout campus by implementing new switches and seamless SSID.
- Oversaw ISP upgrade from copper to fiber for increased bandwidth throughout campus.
Office Manager
Stewart Construction
Sebring, FL
06.2011 - 10.2014
- Maintained network, security patches and system server.
- Manage the office, order all supplies, answer phone calls, receive payments, and consult with clients.
- Manage and schedule all field staff members.
- Assist estimators with various construction projects.
- Assist with creating tentative project schedule and keep jobs on track.
- Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
- Utilized client and staff feedback to maintain customer partnerships and increase revenue.
- Developed standard operating procedures for all administrative employees.
Asst. Manager/Bookkeeper/Group Coordinator
Kenilworth Lodge Hotel
Sebring, FL
11.2008 - 06.2015
- Check-in/out all guests and answer phone calls.
- Maintain receivables and payables.
- Organizing group outings and finalizing packages.
- Responded to customer service inquiries, both in-person and by telephone.
- Monitored front desk staffing hours and scheduled weekly employee shifts.
- Coordinated with room service, housekeeping, maintenance and security to meet all guest needs.
Assistant Electronics Manager
K-Mart
Sebring, Florida
11.2006 - 06.2008
- Assist customers by answering any electronic questions and check customers out when needed.
- Verify all stock/inventory is sufficient and nothing was missing.
- Organize electronics area.
- Performed customer needs assessments and coordinated resolutions with supply chain and quality teams.
- Developed and implemented productivity initiatives, in addition to coordinating itinerary and scheduling appointments.
Education
BBA - Business Management, Accounting
Warner University
Lake Wales, Florida 08.2012 - 05.2016
High School Diploma -
Heartland Christian School
Sebring, Florida 08.2004 - 05.2008
Skills
System upgrades
undefinedAdditional Information
- Florida Notary.
Timeline
Information Technology Manager
Grace Bible Church
05.2019 - Current
Collaboration Administrator
Clerk Of Courts
10.2014 - Current
BBA - Business Management, Accounting
Warner University
08.2012 - 05.2016
Office Manager
Stewart Construction
06.2011 - 10.2014
Asst. Manager/Bookkeeper/Group Coordinator
Kenilworth Lodge Hotel
11.2008 - 06.2015
Assistant Electronics Manager
K-Mart
11.2006 - 06.2008
High School Diploma -
Heartland Christian School
08.2004 - 05.2008
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