Theodore Whitten
Fairfax,VT
Summary
Dedicated Heating Service Technician with extensive experience at Patterson Fuels. I specialized in propane gas & oil appliance installation and emergency repairs. Proven track record of enhancing customer satisfaction through efficient system upgrades and safety inspections. Strong problem-solving skills complemented by a commitment to safety, resulting in zero workplace incidents during tenure.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Heating Service Technician
Patterson Fuels
11.1996 - 02.2025
- Enhanced customer satisfaction by diagnosing and repairing heating systems promptly and efficiently.
- Improved energy efficiency for clients with comprehensive assessments and recommended upgrades.
- Stayed current on industry advancements, attending seminars and workshops to enhance technical knowledge and skills.
- Performed emergency repairs after-hours when necessary, demonstrating dedication to client needs while preserving their comfort.
- Reduced system downtime by performing routine maintenance on heating equipment.
- Provided exceptional customer service, addressing questions and concerns with professionalism and expertise.
- Adhered to all safety protocols during installations or repairs, resulting in zero workplace accidents or injuries reported during tenure as a Heating Service Technician.
- Filled out detailed work orders for each job completed.
- Read wiring diagrams, piping schemes and engineering specifications to diagnose and repair units.
- Investigated major malfunctions and breakdowns of heating and systems and used troubleshooting to determine causes.
- Kept accurate records of time and materials used for each job to compile into service reports.
- Maintained boilers, hot water systems, gas heating equipment.
- Installed new heating systems according to manufacturer's specifications and local codes.
- Worked on both home and business units for maintenance, repairs, and new installations.
- Consulted with customers to trace malfunctions and identify root causes, completing speedy repairs to return full performance levels.
Fuel Oil & Propane Delivery Driver
Patterson Fuels
11.1996 - 02.2025
- Completed daily logs, timesheets, delivery tickets, vehicle inspection reports, and other required documentation in a timely manner.
- Maintained a safe work environment by adhering to all company safety procedures and regulations during propane deliveries.
- Adapted quickly to changing weather conditions or road closures while delivering propane efficiently under challenging circumstances.
- Reduced maintenance costs by conducting routine inspections on delivery vehicles and equipment, reporting any issues promptly.
- Improved customer satisfaction by ensuring timely and accurate propane deliveries to residential and commercial clients.
- Demonstrated expertise in handling emergency situations such as gas leaks or equipment malfunctions professionally, prioritizing customer safety above all else.
- Ensured accurate billing for customers by carefully calculating the amount of propane delivered at each stop using calibrated meters.
- Earned a reputation as a reliable driver with an excellent driving record, maintaining safe operation of the delivery vehicle at all times.
- Contributed to a positive work culture by actively participating in team meetings, sharing best practices, and providing constructive feedback to improve overall performance.
Propane Tank and Propane Delivery System Installer
Patterson Fuels
11.1996 - 02.2025
- Installed complete systems at new residential and business construction sites.
- Enhanced customer satisfaction by providing timely and accurate installations.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Maintained a safe work environment by strictly adhering to safety protocols and guidelines.
- Conducted thorough pre-installation assessments to identify potential issues and develop solutions in advance.
- Ensured high-quality results by consistently following manufacturer specifications during installations.
- Reduced callbacks by thoroughly testing installed equipment for proper functionality before leaving the job site.
- Enhanced team morale and collaboration, leading by example and encouraging open communication during projects.
- Ensured safety compliance during installation projects, significantly reducing workplace incidents.
Skills
- Gas appliance installation
- Oil appliance installation
- Hot water heater installation
- Boiler & furnace installation
- Equipment replacement
- Sales proposals
- Leak testing
- System upgrades
- Electrical wiring
- Emergency repairs
- System tune up
- Safety inspections
- Gas piping installation
- Gas pipe bonding
- Electrical 220v service installation on water heaters
- Boiler repair
- Focused on safety
- System troubleshooting
- Hazardous materials training
- Heat loss load calculations
- CDL drivers license
Certification
- VT State License - Oil installer #OS-00056
- VT State License - Gas installer #GP-01548 (B1,B4B,B6,B7,F
- VT State Special Plumber License #PS-00239 (P2)
- VT State Special Electrical License #ES-01332 (1)
- EPA certification for Refrigeration #47337305 Type 1 & 2
- Wirsbo certification #8157951
- TracPipe certification #1554792
- Gastite certification #01t200281
- VT State CDL with tanker endorsement License #50574628
- VT State Hazmat endorsement
Timeline
Heating Service Technician
Patterson Fuels
11.1996 - 02.2025
Fuel Oil & Propane Delivery Driver
Patterson Fuels
11.1996 - 02.2025
Propane Tank and Propane Delivery System Installer
Patterson Fuels
11.1996 - 02.2025