Summary
Overview
Work History
Skills
Timeline
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THEODORE WILLIAMS

McDonough,GA

Summary

Energetic hospitality professional with over 15 years of customer-facing experience in high-volume environments. Skilled in managing guest relations, ensuring safety protocols, and delivering top-tier service with a team-oriented mindset. Eager to bring warmth, poise, and professionalism to the in-flight experience as a flight attendant with United Airlines.

Overview

22
22
years of professional experience

Work History

Lead Concierge

First Service/ The Charles Condos
04.2019 - 01.2024
  • Delivered high-end service to residents in a luxury condominium setting, managing guest access, vendor scheduling, and special accommodations.
  • Collaborated with building staff and external vendors to ensure smooth daily operations.
  • Maintained a secure and welcoming environment by enforcing access control procedures.
  • Consistently recognized by residents for attentiveness, professionalism, and problem-solving.

Night Auditor

Marriott Conference/ Marriott Marquis
02.2016 - 09.2022
  • Greeted and assisted guests during overnight hours, balancing end-of-day accounts and addressing guest needs.
  • Maintained calm under pressure while resolving guest concerns with professionalism and empathy.
  • Ensured front desk safety procedures and emergency protocols were followed during night shifts.
  • Supported teammates with audit tasks and trained new overnight staff on front desk systems.

Night Manager

Wawa Inc
06.2002 - 10.2015
  • Supervised night-shift team at a high-volume convenience and food service location.
  • Trained employees in food safety, customer interaction, and store procedures.
  • Managed store safety protocols including cash handling, inventory controls, and emergency preparedness.
  • Cultivated a team atmosphere, ensuring shift efficiency and excellent customer experience.

Skills

  • Exceptional communication
  • Property management
  • Guest relations
  • Task delegation
  • Exceptional customer service skills
  • Knowledge of safety protocols and procedures
  • Collaborative team player
  • Experience leading shift teams
  • Peer training and onboarding
  • Positive attitude and adaptability
  • Time management and multitasking
  • CPR / First Aid Certified

Timeline

Lead Concierge

First Service/ The Charles Condos
04.2019 - 01.2024

Night Auditor

Marriott Conference/ Marriott Marquis
02.2016 - 09.2022

Night Manager

Wawa Inc
06.2002 - 10.2015

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THEODORE WILLIAMS