Theodore "Ted" Bouton

This is a family owned and run financial investment partnership. This position allowed me to provide personal care to our mother during her extended illness. This care is no longer necessary and our company is now transitioning this position to a full time hire.

• Supported CEO in making informed investment decisions through analysis of key performance indicators and trends.
• Monitored economic trends relevant to the market, keeping investors informed about potential impacts on company finances or growth strategies.
• Enhanced portfolio performance by conducting thorough investment research and analysis.

• Suggested add-on services that would be helpful to customers and improve bottom line.
• Developed estimates by costing materials, supplies, and labor.
• Informed customers of service specials, completion times, and service expenses to provide exemplary customer service.
• Interpreted diagnostic results to provide accurate repair recommendations.
• Worked directly with technicians, in addition to training/assisting, on repairs to promote more effective and accurate vehicle turn around.

• Scheduled appointments to best fit customer and shop availability
• Greeted customers while taking note of customer's vehicle concerns and evaluating customer/vehicle needs
• Once checked in performed vehicle inspection and dispatched to technicians and/or service floor
• Reviewed interactive, tablet based inspection and translated technician recommendations
• Sourced required parts and their availability to accurately give time line of finished repairs and precisely calculate pricing of repairs
• Executed pre and post quality control examinations to ensure highest customer satisfaction and prevent come-back situations

• Leveraged data and analytics to make informed decisions and drive business improvements.
• Pursued revenue development strategies to keep department aligned with sales and profit targets.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Managed 4 Advisors and 14 Technicians.
• Implemented appointment-based criteria for Service department through call center and X-Time scheduler.
• Responsible for managing daily production workflow to ensure profitability, productivity and customer satisfaction are achieved.

• Managed 7 advisors and 23 technicians and oversaw repair orders including customer pay, internal Used car department, State Inspections, New car PDI, Detail department, plus warranty pay repairs
• Scheduling of service department employees including lot attendants
• Assisted advisors for system conversion from CDK to Reynold's Ignite
• Implemented appointment based criteria for service department
• Excellent record of completing and submitting customer repair orders and warranty submissions as well as responsible for handling customer claims/assistance through manufacturer
• Responded to and corrected any customer alerts through both CSI tools used at dealership.

• Excellent record of completing and submitting customer repair orders and warranty submissions.
• Responsible for handling customer claims/assistance through manufacturer
• Defined clear targets and objectives to team members.
• Leveraged data and analytics to make informed decisions and drive business improvements.
• Professionally recommended vehicle maintenance and handled customer repair concerns
• Use of and assistance for Reynold's Blue Screen/Ignite and X-Time appointment scheduler
• Strengthened appointment usage to minimize customer wait time and enhance technician efficiency.

• Adept at providing optimal level of customer support that included speedy resolutions to customer service issues
• Specialized in managing able staff to meet customer expectation
• Attentive Automotive Assistant Service Manager with comprehensive knowledge of automobile industry.
• Performed as Technician for first 3 years of employment
• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed customer orders and warranty services according to manufacturer specifications.
• Trained and coached junior employees on procedures for completing various types of repairs and maintenance on cars and light trucks.
• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.
• Maintained accurate records of time and materials required to perform repairs and service.

• Enhanced customer relationships by increasing multiple types of accounts to benefit their financial demands
• Performed training for all teller related aspects to all new hires
• Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
• Processed customer transactions promptly, minimizing wait times.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Processed customer transactions promptly, minimizing wait times.
• Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
• Provided exceptional customer service, resulting in increased client retention and loyalty.

• Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
• Processed customer transactions promptly, minimizing wait times.
• Provided exceptional customer service, resulting in increased client retention and loyalty.
• Educated customers on banking products, enabling them to make informed decisions about their finances.

• Troubleshot and diagnosed faults with vehicle systems and components using OEM-specific code readers, diagnostic trees, and online knowledge bases.

• Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
• Completed full vehicle inspections to check for leaks, damage, or other issues of concern.