Results-driven business manager with expertise in directing and enhancing diverse areas of business operations. Highly organized and forward-thinking, with a collaborative and open approach. Proficient in recruiting top talent, maintaining compliance, and managing supply chains.
Overview
20
20
years of professional experience
Work History
Operations Director
Odonold's Irish Pub and Grill
Youngstown, OH
01.2003 - 06.2023
Managed daily operations, ensuring compliance with quality standards, safety regulations, and legal requirements.
Monitored financial performance of operations and developed strategies to reduce costs and increase profit margins.
Oversaw the hiring process for new staff members and trained them on operational protocols.
Directed the development of systems for tracking inventory levels, customer orders, shipping schedules.
Implemented changes in processes or equipment based on feedback from customers or employees.
Ensured that all regulatory requirements were met by conducting regular inspections of facilities and equipment.
Resolved conflicts between personnel within the organization to maintain a harmonious working environment.
Reviewed purchase orders for accuracy before authorizing payment for materials or services used in operations.
Provided guidance and support to team members while ensuring that they adhere to established standards.
General Manager
Chipolte Mexican Grill
Kent, OH
01.2009 - 06.2012
Managed all aspects of daily business operations including budgeting, staffing, scheduling, inventory control, customer service and sales.
Monitored financial performance and identified areas for improvement in cost savings and revenue generation.
Established and maintained effective communication with staff members to ensure efficient operations.
Created a positive work environment by developing team building activities that encouraged collaboration among departments.
Developed a peer mentorship program to maximize personal and professional development.
Ensured compliance with local health department regulations regarding food safety standards.
Implemented employee recognition programs to motivate staff members towards achieving organizational goals.
Education
Bachelor of Science - Business Management
Kent State University
Kent, OH
01-2004
Skills
Microsoft Office
Safety Management
Logistics Management
Order Fulfillment
Overseeing training
Maintaining inventory
Operational Excellence
Personal/Professional Development
Problem Solving
Customer Relationship Management
Timeline
General Manager
Chipolte Mexican Grill
01.2009 - 06.2012
Operations Director
Odonold's Irish Pub and Grill
01.2003 - 06.2023
Bachelor of Science - Business Management
Kent State University
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