Summary
Overview
Work History
Education
Skills
Certification
Timeline
background-images

Theodore (Ted) Lester

Humble,TX

Summary

Dynamic and results-driven professional with exceptional customer service skills honed at Chuy's Tex-Mex. Proven ability to enhance guest engagement and satisfaction through personalized service and effective complaint resolution. Strong cash handling expertise complemented by a solid work ethic, fostering a collaborative team environment that boosts overall productivity.

Overview

24
24
years of professional experience

Work History

Server

Chuy's Tex-Mex
05.2024 - Current
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
  • Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.

Server /Certified Server Trainer

Logan's Roadhouse
09.2008 - 03.2025
  • Cultivated warm relationships with regular customers.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
  • Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
  • Enhanced team efficiency, collaborating effectively in high-pressure settings.
  • Trained new staff on menu knowledge and service protocols, raising team's overall performance.
  • Facilitated team-oriented atmosphere, assisting coworkers during rush periods to ensure smooth operations.
  • Ensured accurate cash handling and processed transactions swiftly, contributing to restaurant's financial accuracy.
  • Maintained high standards of personal appearance and hygiene, reflecting positively on establishment.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.

Receptionist / Station Lobby Attendant

Channel 13 ABC News / The Rodger's Group
09.2007 - 02.2016
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Maintained visitor log for entering and leaving facility for security purposes.

Store Manager

Cavender's Boot City
01.2002 - 09.2007
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.

Education

Humble High
Humble, TX

Skills

  • Strong work ethic
  • Exceptional customer service
  • Cash handling
  • Guest engagement

Certification

Safe Serve - Food Handlers certificate

TABC certified

Timeline

Server

Chuy's Tex-Mex
05.2024 - Current

Server /Certified Server Trainer

Logan's Roadhouse
09.2008 - 03.2025

Receptionist / Station Lobby Attendant

Channel 13 ABC News / The Rodger's Group
09.2007 - 02.2016

Store Manager

Cavender's Boot City
01.2002 - 09.2007

Humble High

Similar Profiles

CREATE PROFILE
Theodore (Ted) Lester