Theola Kinnard
Conroe,TX
Summary
Professional and experienced operations leader with strong focus on optimizing branch performance and enhancing customer satisfaction. Skilled in process improvement, team collaboration, and adapting to changing business needs. Known for reliability, fostering cohesive team environment, and driving tangible results. Proficient in managing operational workflows, ensuring compliance, and leveraging problem-solving abilities to meet organizational goals.
Overview
5
5
years of professional experience
Work History
PREA Department Administrator
Texas Department of Criminal Justice
12.2025 - Current
- Organized documentation and tracked project progress to uphold accuracy and compliance standards.
- Served as liaison between PREA leadership, unit staff, investigators, and external auditors to support communication and compliance resolution.
- Streamlined administrative processes for PREA investigations by ensuring accurate data entry, secure file management, and thorough outcome tracking.
Director of personal care services
Accent Care
04.2024 - 10.2025
- Directed daily operations across multiple departments, ensuring alignment with organizational goals and patient care standards.
- Managed annual operating budgets to ensure fiscal responsibility and cost control.
- Serve as the licensed Administrator overseeing all branch operations, ensuring full compliance with state, federal, and corporate regulations.
- Partner with the marketing team to expand census growth and maintain strong referral relationships.
- Spearheaded quality assurance and performance improvement projects achieving top audit results and exceeding state compliance benchmarks.
- Developed and implemented process improvements to streamline service delivery.
Clinic Operations Manager
Next Step ABA
10.2022 - 12.2023
- Managed clinic operations to ensure seamless patient experiences and high-quality service delivery.
- Spearheaded performance management initiatives to foster a culture of accountability and excellence.
- Collaborated with clinical leadership to drive strategic problem-solving and enhance process improvement initiatives.
- Oversaw client scheduling, session coverage, and staff assignments to maintain full schedule utilization and minimize cancellations.
- Spearheaded clinic-wide projects aimed at improving workflow, compliance, and overall service delivery.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting qualified candidates to join the clinic team.
Clinic Operations Director
Therapy and Beyond ABA
04.2021 - 10.2022
- Directed daily operations of a high-volume ABA clinic, overseeing clinical, administrative, and support staff to ensure exceptional patient care and operational efficiency.
- Collaborated with the clinical team to ensure operational strategies effectively supported client individualized treatment plans and optimized client results.
- Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
- Monitored and evaluated staff productivity, session utilization, and patient retention metrics to drive clinic performance improvements.
Education
Master of Science - Social Work, human services underserved population
Our Lady of The Lake University
01-2020
Bachelor’s - Child and Family Studies, Psychology
University of Louisiana at Lafayette
01-2014
Skills
- Operations management
- Strategic planning
- Quality assurance
- Decision-making
- Customer service
Timeline
PREA Department Administrator
Texas Department of Criminal Justice
12.2025 - Current
Director of personal care services
Accent Care
04.2024 - 10.2025
Clinic Operations Manager
Next Step ABA
10.2022 - 12.2023
Clinic Operations Director
Therapy and Beyond ABA
04.2021 - 10.2022
Bachelor’s - Child and Family Studies, Psychology
University of Louisiana at Lafayette
Master of Science - Social Work, human services underserved population
Our Lady of The Lake University