Theona Ackerman
Summary
Talent acquisition director whose experience includes successes in talent management, ATS implementation, business development, marketing, customer service satisfaction and associate retention. Ability to ramp up teams quickly and successfully, build strong rapport with internal and external clients, as well as candidates. Maintains strong working relationships to ensure repeat business and open communication. Liaison between executives, talent team and hiring managers. Proven history of exceeding performance goals. Highly competitive self-starter who is a team player, organized, disciplined, and goal-oriented leader. Dynamic talent director offering years of a progressive career across diverse industries. Proven history of designing and implementing recruitment, training and conflict-resolution initiatives for companies upwards of 30,000 employees. Insightful and creative with strengths in partnering with cross-functional business executives to strategize personnel-management solutions. Known for identifying improvement opportunities and spearheading projects to drive effectiveness.
Overview
20
20
years of professional experience
Work History
Director of Talent Acquisition - North America
Worldwide Flight Services
10.2021 - Current
- Promoted > from TA Manager to Director of Talent Acquisition – North America Cargo Division
- Analyze recruiting ratios, metrics and identify inefficiencies in the selection process and onboarding candidates, closing gaps to get applicant's to boots on the ground
- Leading development of training, job aids and managing external advertising companies to attract talent across all platforms.
- Managing innovative solutions with vendor technology
- Selecting new recruiters to build TA team, as well as managing new team members from acquired companies.
- Assisted with implementation and training of new ATS system; SAP success factors companywide for over 400 users
- Implemented and executed centralizing recruiting team; created efficient and effective new process for the company
- Leading and coaching 30+ team members with 3 TA Managers to help build rapport with internal customers and candidates.
- Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
- Cooperated with company leaders in change management and talent solutions to gain competitive edge in job market.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Completed talent acquisition and management for + internal and external placements.
- Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
- Optimized sourcing networks and used proactive methods to direct source candidates.
- Created and drove talent acquisition and job placement strategies to attract diverse candidates.
- Analyzed recruiting metrics to share reports and recommendations with stakeholders.
- Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
- Negotiated contracts and managed budget for recruiting expenses.
- Promoted increased focus on internal talent mobility and emerging talent across organization.
- Structured compensation and benefits according to market conditions and budget demands.
- Assisted with the creation and implementation hiring and recruitment process and policies for 15,000 + employees in North America.
- Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Developed comprehensive process for new hires and reviewed new hire productivity, optimizing onboarding effectiveness.
- Identified and implemented appropriate strategies to increase employee satisfaction and retention.
- Liaised between multiple business divisions to improve communications.
- Updated training processes by reviewing existing documentation, leveraging feedback from associates and working with legal and compliance teams.
- Instructed senior leaders on appropriate employee corrective steps.
- Coordinated technical training and personal development classes for staff members.
- Fostered positive work environment through comprehensive employee relations program.
Senior Talent Acquisition Specialist
US FOODS
09.2018 - 10.2021
- Compiled reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.
- Conducted telephone and in-person interviews to assess candidate experience and qualifications.
- Evaluated resumes, interviewed, and presented qualified candidates to hiring managers and solicited feedback to refine recruiting strategy.
- Collaborated with hiring managers to determine job requirements and understand departmental needs.
- Acted as brand ambassador to educate candidates on culture, career growth, benefits, and advantages of working for company.
- Provided regular updates to hiring managers and HR staff on recruitment activities and progress.
- Developed and maintained applicant tracking system, tracking all job openings, applicants and interviewing activity.
- Sourced and screened candidates for all roles across the operation and worked with hiring managers to coordinate interviews, offers, and onboarding.
- Utilized social media platforms to source potential candidates and build pipeline of qualified talent.
- Developed and maintained strong working relationships with executives, HR team, and hiring managers to foster partnerships that produced consistent results.
- Created effective talent acquisition training materials that supported culture and performance objectives.
- Created and distributed job postings on job boards, corporate career sites and social media networks to increase reach.
- Implemented innovative recruitment strategies to increase number of high-quality job applicants.
- Negotiated contracts and managed budget for recruiting expenses.
- Assisted with writing job postings and job descriptions for boards.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Generated and analyzed reports to monitor employee engagement and attrition trends.
- Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
Industrial Chemical Sales
Arrow Magnolia International
05.2017 - 01.2021
- Partner Responsibilities:
- Building and Managing portfolio of 95+ accounts between 3 states
- Constantly identifying new business through referrals, cold calling and researching potential customers
- Selecting and demoing correct product based on product knowledge and specifications per customers' needs and wants for each application to solve problems
- Meet existing customers on a bi-weekly or monthly basis per customers request to review their current products while penetrating account
- Maintain knowledge of current products, new formulations, promotions, and current payments status
- Researched, developed, and introduced new CRM to the company and new sales partners
- Maintained constant communication between customer service, warehouse managers and field managers following order logistics of my customer's delivery for a timely and correct delivery
- Sold, set up and maintained application systems
- Recruited and referred new sales partners to the talent acquisition lead
- Received Rookie of the year Award 2017
- Received Corner Stone Award 2017 – opened the newest accounts over all the Sales Partners within the year
- Received Arrowhead Award 2017- honors the sales partner who goes above and beyond what is expected
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints, and promote new offerings.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Full Desk High Volume Recruiter Promoted, Site Client Program Supervisor
Employment Services
11.2015 - 05.2017
- Regular duties include recruit, interview, hire, process onboarding requirements for a ramp up of 100+ employees quarterly and maintain for temporary placement assignments and schedule shift times
- Ensuring full compliance of all Adecco policies and procedures as well as the clients, are consistently executed daily
- Responsible for the maintenance of employee and customer files including personnel data, I-9 documentation, worker comp claims, attendance and unemployment
- Function as a liaison between branch managers, warehouse managers, human resource managers, 3rd party assistance and associates by developing excellent interpersonal communication through email, phone conversations and personal meetings to assist with company's hiring, releasing and recruiting needs
- Coordinate recruiting efforts with supplier staffing specialists, hiring manager and vendors to identify and recommend selected candidates as well as ensure compliance and regulatory guidelines are met prior to employee placement
- Maintain weekly payroll through various databases as well as processing, matching, correcting and escalating time entry errors
- Support floor managers when needed to coach associates with ongoing issues
- Provide attendance reports daily, weekly, monthly, quarterly and yearly, as well as scrubbing the Operations Data team reports
- Building relationships with managers, gaining knowledge of their areas of responsibilities and their staffing needs; creating new processes for a better operation
- Assess candidates and generate a pipeline for searches attracting top talent
- Review and assess candidate profiles, pre-screen resumes / candidates to select and present
- Critique resumes with candidates and coach for interview
- Liaison between client and candidate for scheduling interviews and providing feedback and negotiating offer
- Participate in special projects, ramp-ups, including assessment of grass roots recruiting
- Build and maintain recruiter / client relationship
- Executing all facets of direct hire and temp to hire recruiting lifecycles including candidate sourcing, presentation, selection, offer, negotiation, closing, initial on-boarding and continual check in with client and candidates to ensure strong relationships, exceptional work ethic, satisfaction and follow through
- Oversaw project delivery processes to align with client expectations.
- Developed and drove client-centered mission, vision, strategy and services according to customer expectations.
- Cultivated relationships with industry counterparts to reinforce services access.
- Supported development of and provided reviews for scopes of work, performing estimates, project risk identification and project schedules.
Outside Sales Representative
Zep Manufacturing
01.2004 - 08.2008
- Listened to resident complaints and followed proper protocol to resolve issues
- Reported praise from residents and assessed and corrected complaints
- Assigned tasks to team members
- Verified all residents in community held current renters' insurance
- Conducted survey of customers' needs and demonstrated products and procedures to enhance knowledge and safety
- Provided quotes on chemical products and recommended dilutions for cost effectiveness
- Provided onsite trainings for customers and associates
- Maintained 250 + detailed client base in Chicagoland area
- Accumulated new contacts to constantly grow client base and revenue
- Grew business 110% during 2005 and won division sales competition for new accounts in July 2006
- Won national sales competition out of 1,500 sales reps for penetrating accounts and increasing daily average sales goal in October 2007.
Education
Bachelor of Science - Visual Communication Design
Stevenson University
Stevenson, Maryland2003
Skills
- Hiring Trends and Analysis
- Technique Optimization
- Scheduled Performances
- Human Resource Management Software (HRMS)
- Professional Referral Networks
- Critical Thinking
- Organization Strategies
- Recruitment
- Onboarding, Training and Development
- Performance Optimization
- Partner Relationship Management
- Statistical Data Analysis
- Advising Department Managers
Timeline
Director of Talent Acquisition - North America
Worldwide Flight Services
10.2021 - Current
Senior Talent Acquisition Specialist
US FOODS
09.2018 - 10.2021
Industrial Chemical Sales
Arrow Magnolia International
05.2017 - 01.2021
Full Desk High Volume Recruiter Promoted, Site Client Program Supervisor
Employment Services
11.2015 - 05.2017
Outside Sales Representative
Zep Manufacturing
01.2004 - 08.2008
Bachelor of Science - Visual Communication Design
Stevenson University
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