Theonie Nguyen
Alameda
Summary
Experienced professional with a decade of diverse roles in customer service and administrative support, particularly in healthcare and retail environments. Strong background in patient billing, customer relations, and insurance verifications, emphasizing exceptional service standards. Proven track record in confidentiality management and fostering positive client and colleague interactions. Equipped to apply this experience to enhance student support and educational outcomes.
Overview
24
24
years of professional experience
Work History
In Home Support Service Provider
IHSS of Alameda County
06.2023 - Current
- Delivered compassionate, person-centered care to elderly and disabled clients, supporting daily living activities such as meal preparation, grooming, bathing, and mobility assistance.
- Monitored client health, medication reminders, and safety needs while maintaining a clean, comfortable, and supportive home environment.
- Assisted with transportation to medical appointments, errands, and community activities to promote independence and well-being.
- Provided emotional support, companionship, and advocacy to enhance clients’ quality of life.
- Maintained accurate records of care and collaborated with families and caseworkers to meet individualized care plans.
Retail Store Owner
Micky’s Toys & Gifts
01.2010 - 02.2010
- Scheduled deliveries with product suppliers. Monitored suppliers to ensure that efficiently and effectively provide needed products within budgetary limits. Planned store layouts or designed displays. Set prices for products based on forecasts of customer demand.
Bank Teller
Bank of America
11.2007 - 10.2009
- Conducts deposits, withdraw, exchange currency Supported exceptional customer service with prompt acknowledgment and accurate account Adhered to security and regulatory requirements surrounding financial transactions. Achieved referral and cross-selling quotas to support corporate revenue goals. Contributed to fraud detection support, documenting suspicious activity and reporting flagged transactions.
Data Entry Clerk
USCIS
04.2005 - 12.2006
- Sorted data and proofed source documents for accuracy prior to entry. Stored completed documents in assigned locations. Trained new team members in company policies and established work processes. Reviewed source documents to locate and enter data in specific data fields. Completed database updates to record required information.
Medical Office Receptionist
Cao V Pham, MD Inc.
08.2004 - 04.2005
- Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations. Performed checking eligibility of patients insurance Completed billing private insurance as well as Medi-Cal and Medicare Scheduled patients for exams and screenings. Liaised cross-functionally, assisting back-office staff with labs and tests. Recorded patient and insurance payments, appealing non-payments service , and maintaining accurate financial records.
Medical Office Receptionist
Westminster Chiropractor Clinic
12.2002 - 06.2004
- Responded to correspondence from insurance companies to verify patient's coverage. Completed patient referrals to other medical specialists. Completed and filed financial documentation for accounting purposes. Checked patient insurance, demographic and health history to keep information current. Coordinated patient scheduling, check-in, check-out and payments for billing. Disseminated sensitive patient information and coordinated with translators to offer personalized service to individuals from diverse backgrounds.
Medical Office Receptionist
Garden Grove Women Health Clinic
11.2001 - 10.2002
- Coordinated patient scheduling, check-in, check-out and payments for billing. Performed checking eligibility of patients insurance Completed billing private insurance as well as Medi-Cal and Medicare Scheduled patients for exams and screenings. Liaised cross-functionally, assisting back-office staff with labs and tests.
Education
Associate in Science (A.S.) - undefined
Santa Ana College
Santa Ana06.2004
High School Diploma - undefined
La Quinta High School
Westminster06.2001
Skills
- Medical billing and coding
- Customer service excellence
- Insurance management
- Microsoft applications proficiency
- Data accuracy
- Confidentiality compliance
- Transaction monitoring
- Bilingual in English and Vietnamese
LANGUAGES
Vietnamese Highly proficient
English
Timeline
In Home Support Service Provider
IHSS of Alameda County
06.2023 - Current
Retail Store Owner
Micky’s Toys & Gifts
01.2010 - 02.2010
Bank Teller
Bank of America
11.2007 - 10.2009
Data Entry Clerk
USCIS
04.2005 - 12.2006
Medical Office Receptionist
Cao V Pham, MD Inc.
08.2004 - 04.2005
Medical Office Receptionist
Westminster Chiropractor Clinic
12.2002 - 06.2004
Medical Office Receptionist
Garden Grove Women Health Clinic
11.2001 - 10.2002
Associate in Science (A.S.) - undefined
Santa Ana College
High School Diploma - undefined
La Quinta High School
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