

Technical Support & Medical Device Engineer with 7+ years of experience delivering high-level remote diagnostics, system troubleshooting, and customer-facing engineering support. Known for building training programs from the ground up, leading onboarding for new technicians, and serving as an escalation point for complex hardware and software issues. Strong background in biomedical systems, robotics-based cryogenic storage, and cloud-connected devices. Recently expanded into Linux system administration, cloud infrastructure, and DevOps automation, with hands-on experience in AWS, Docker, Kubernetes, and Ansible. Skilled at translating technical issues into clear solutions for engineers, clinicians, and operations teams. Entrepreneurial, resourceful, and effective in fast-paced, mission-critical environments.