Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Accomplishments
Additional Information
Timeline
Generic

Theophilus BAIDOO

Arlington,VA

Summary

Experienced Security Monitor with quick instincts. Actively monitor surroundings and guards physical, monetary and personnel assets. Establishes policies and action plans to guarantee success and optimal team performance. Solid history training team members on standard protocol when patrolling large crowds. Security-focused and diligent Guard skilled at protecting personnel and premises. Responds and acts appropriately to situational assessments, including criminal acts and fire and medical emergencies remaining alert, attentive and vigilant at all times. Anticipates trouble and takes steps to intervene and diffuse using keen eye for detail.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Security Officer Supervisor

Allied Universal
06.2015 - 12.2019
  • Monitored the inner and outer permitter of an office building with the use of security systems such as CCTV cameras, and alarm systems
  • Reviewed camera and system feeds and alerted proper respondents regarding discrepancies.
  • Performed security investigations and reported findings to client management.
  • Performed internal and external security audits and observed security access for authorized and unauthorized entry
  • Managed a team of ten, and helped coordinate their schedules, concerns, and work.
  • Protected facility and property guests by regularly circulating premises and monitoring surveillance feeds.
  • Conducted fire drills and other simulated emergencies to determine overall site safety.
  • Gathered information, identified, and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Provided first-line support to shift workers during incidents and escalated situations as appropriate.

Patient Access Intake Specialist

Inova Health System
Falls Church, Virginia
12.2019 - Current
  • Applied administrative knowledge and courtesy to explain procedures and services to patients.
  • Greeted and assisted patients with check-in procedures.
  • Provided excellent customer service to patients and medical staff.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Helped address client complaints through timely corrective actions and appropriate referrals.
  • Delivered support to medical staff in completion of patient paperwork.
  • Engaged with patients to provide critical information.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Worked with patients to ascertain issues and make referrals to appropriate specialists.

Field Supervisor

Inova Health System
Alexandria, Virginia
06.2015 - 12.2019
  • Meets with new patients and their caregivers to provide patient-specific education on their insurance benefits and estimated out-of-pocket expenses for their prescribed therapy before treatment initiation, for example, chemotherapy
  • Assist over 20 patients per day in a call center setting in providing significant solutions to all their concerns and questions using communication skills (80% listening, 20% talking) in a compassionate and empathetic manner
  • Secure office visits for over 40 patients daily, work on prior authorizations for oral chemo, and therapeutic medications prescribed by oncologists
  • Speaks on the phone on behalf of patients and providers with pharmaceutical companies to coordinate medication delivery and provide continuous status updates to patients regarding their prescription drugs in a timely and efficient manner
  • Submit patient claims and applications for financial assistance to leadership for consent pending approval from the financial aid team promptly
  • Thereby helping to reduce patient wait times and expedite office visits and procedures
  • Obtains comprehensive and accurate patient demographics and monetary information from multiple sources including but not limited to physicians’ offices, patients, payers, etc
  • Rewarded for excellent customer service to patients that yielded positive outcomes for the department.

Sales Associate Specialist

Macy's
Fairfax, Virginia
10.2013 - 03.2015
  • Worked on customer transactions, returns and exchanges and inspected all products or merchandise for damages which reduced annual returns by 10%.
  • Balanced and organized cash register by handling cash, counting change, and storing coupons.
  • Offered each customer top-notch, personal service to boost sales and customer satisfaction.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Provided accurate information about promotions, customer programs, and products, helping drive high customer retention.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Informed customers of promotions to increase sales productivity and volume.
  • Monitored service after sale and implemented quick and effective problem resolutions.
  • Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.

Education

Master of Science - Health Informatics, Health Systems Management

George Mason University

Bachelor of Science - Health Administration, Health Information Management

George Mason University

Skills

  • Technical skills
  • Intermediate experience in Python
  • Mid-level experience in using Salesforce
  • Point of Sale Software (PoS)
  • Electronic medical record software, precisely Epic, and All-scripts
  • Hands experience in using Tableau Software
  • Technical writing
  • Project management
  • Data analysis
  • Other skills
  • Knowledgeable in medical coding such as IC-10 and CPT codes
  • Experience in implementing NIST Risk Management Framework
  • Proficient in Incident Command Systems management concept
  • Trained in the components of the National Incident Management System (NIMS)
  • Microsoft Office; Excel, PowerPoint, Word, etc
  • Excellent written and verbal communication skills
  • Knowledgeable in HIPAA, and PII compliance
  • Clinical Analytics and Decision Support
  • Analytical and critical skills
  • Firearms Expertise
  • Criminal Law Knowledge
  • Criminal Records Searches
  • Conflict De-Escalation
  • Background Checks
  • Safety Oversight
  • Conflict Resolution Techniques
  • Weekly Payroll
  • Basic First Aid
  • Monthly Audits
  • Security Guard License

Certification

Implementing the NIST Risk Management Framework Certified in Quality and Safety Certified in Leadership training

Affiliations

CompTIA Security Plus certification in progress Member: Healthcare Information & Management Systems Society (HIMSS) Member: Golden Key International Honor Society Member: Tau Sigma National Honor Society

Accomplishments

  • Reduced shoplifting rates by 64% through improved surveillance procedures.
  • Established and maintained anti-hijack and major theft protocol.


Additional Information

Experienced health and IT professional with a demonstrated history of working in the hospital & health care industry. Over five years in the security industry as security analyst. Also, very knowledge in cyber security precisely NIST Risk Management Framework and System Audit. I currently work as Patient Access Specialist at Inova and also pursuing a Master's Degree in Health Informatics from George Mason University.

Timeline

Patient Access Intake Specialist

Inova Health System
12.2019 - Current

Security Officer Supervisor

Allied Universal
06.2015 - 12.2019

Field Supervisor

Inova Health System
06.2015 - 12.2019

Sales Associate Specialist

Macy's
10.2013 - 03.2015

Master of Science - Health Informatics, Health Systems Management

George Mason University

Bachelor of Science - Health Administration, Health Information Management

George Mason University

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Theophilus BAIDOO