Theophilus D Allen Jr
Bluffton,SC
Summary
Seeking a position which utilized my education, training and skills in Information technology. Some of my key Qualifications are: Exceptional End-User IT support, Specializing in Network development, troubleshooting and maintenance. Exceptional Team player. Easy to adopt to new processes or changes. Improving operation efficiencies. etc.
Overview
13
13
years of professional experience
Work History
Network Infrastructure Analyst
Maersk Logistics
05.2021 - Current
- Developed and managed project plans while providing status updates to management.
- Assisted customers with instructional support and product troubleshooting.
- Opened service tickets for clients, documenting user information and description of problem.
- Supported customers with password resets and account customization.
- Resolved Level 1 technical issues with software, hardware and peripherals.
- Configured routers, switches, firewalls and other hardware to deploy and manage LAN, WAN and wireless networks.
- Maximized network availability and performance by monitoring, troubleshooting, resolving outages and scheduling upgrades.
- Performed preventive maintenance of networking hardware and related software.
- Configured network equipment for installations, performed lifecycle refreshes and performed post-installation testing for turnkey services.
Field Technician VI
Spectrum
01.2011 - 06.2021
- Implementing large skill Ariel WIFI and Hosted Voice for governmental institutions, Hotels, Apartment complexes, RV resorts and more.
- Configuring, installing and troubleshooting equipments such as: Ruckus switches and Access point.
- Audiocodes, ADVA, RAD and Cisco network equipments.
- Installing, configuring, and troubleshooting complex network including custom Metro Ethernet (VPLS, Point-to-Point, Point-to-Multipoint, and QnQ), Dedicated Internet Access, Cell Tower Back Haul, switched-based MDU environments, and large scale WIFI implementation as well as mixed Metro-E and RF implementations of data services.
- Working with internal and external Network Operation Centers to provide updates on current outages and/or trouble calls.
- Providing technical expertise, troubleshooting, and support to Spectrum customers within the Hilton Head area to ensure optimal performance and maximum uptime of Spectrum services.
- Configuring and troubleshooting access points, Ethernet switches, and fiber media converters for customer use.
- Working with Circuit Design teams to ensure network designs meet customer requirements.
- Working with TDM, SONET, Ethernet and OTDR test equipment as well as Volt/Ohm and Optical Power meters to get to the source of the network problem.
- Performs PM procedures on Cell Tower, HUB and Collocation/POP sites as necessary.
- Performs necessary update/verification of Trouble Ticket, Circuit Order Database (DLR/CLR).
- Time Warner Business Class ss Tech Installation And Service QA Inspection.
- Performs Diagnostics On Customer Network.
- Setting Up Customer WIFI, LAN, WAN And Static IP Network.
- Working With Other Departments To Resolve Plant Issues.
- Educating Customer On Their New Services.
- Etc..
Education
Cisco Certified Network Associate ( CCNA ) License # 633278136 -
Bachelor of Science - Computer And Electronics Engineering
ITT Technical Institute - Indianapolis
Indianapolis, IN02.2008
Associates Of Applied Science Degree - Computer And Electronics Engineering
ITT Technical Institute - Indianapolis
Indianapolis, IN03.2006
Skills
- Planning and deployment of IT Infrastructure
- Hardware and software configurations
- End-User IT support
- Network operations
- Technical infrastructure migration
- Time management
- Network configuration
- Project management
- Writing Technical SOP
- Process development
- Server and System Administration
- Active Directory
- Print Server Admin
- System upgrades
- Troubleshooting and Maintenance
- Microsoft Office Suite
- Calm Under Pressure
Timeline
Network Infrastructure Analyst
Maersk Logistics
05.2021 - Current
Field Technician VI
Spectrum
01.2011 - 06.2021
Cisco Certified Network Associate ( CCNA ) License # 633278136 -
Bachelor of Science - Computer And Electronics Engineering
ITT Technical Institute - Indianapolis
Associates Of Applied Science Degree - Computer And Electronics Engineering
ITT Technical Institute - Indianapolis
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