Theoron Hawkins
Rochester
Summary
Security professional with solid background in protecting assets and ensuring safety. Proven ability to assess risks, manage security protocols, and respond effectively to incidents. Strong focus on collaborative team efforts and adapting to evolving security needs. Reliable and skilled in surveillance, access control, and emergency response.
Knowledgeable [Desired Position] with solid background in maintaining secure environments. Proven track record of effectively managing access control, conducting thorough patrols, and resolving security incidents promptly. Demonstrated expertise in surveillance and risk assessment, ensuring safety and security of assets and personnel.
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Security Officer
RCSD
08.2022 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Prevented unauthorized access to facilities by enforcing strict entry protocols and verifying identification.
- Monitored CCTV cameras and alarm systems for security breaches.
Security Supervisor
Seabreeze Amusement Park
06.2021 - Current
- Conducted regular patrols of facility to detect and deter security threats.
- Recorded incident reports with detailed accounts of occurrences.
- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Coordinated with security personnel or other departments to establish safety of visitors and staff.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
Security Guard
Sharp Edgez Barber Institute(Contracted)
05.2014 - 04.2019
- Responded quickly to emergency situations to assess and deflect issues.
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
Customer Service Representative
Footaction
01.2013 - 11.2014
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Customer Service Representative
Sutherland Global Service
02.2012 - 05.2014
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
Cashier
Family Dollar
11.2011 - 12.2012
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Associate
Petco Animal Supplies Stores Inc.
06.2010 - 01.2012
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Helped with daily routines to upkeep safety and cleanliness of animals.
Education
No Degree - Psychology
Monroe Community College
Rochester, NY01-2010
High School Diploma -
School of The Arts
Rochester, NY06-2009
Skills
- Report writing
- Incident reporting
- Security guard license
- General security
- CCTV surveillance
- Superior customer service
- Complex Problem-solving
- Relationship building and management
- Conflict de-escalation
Certification
- Licensed Security Officer - 04/2012-Current
Timeline
Security Officer
RCSD
08.2022 - Current
Security Supervisor
Seabreeze Amusement Park
06.2021 - Current
Security Guard
Sharp Edgez Barber Institute(Contracted)
05.2014 - 04.2019
Customer Service Representative
Footaction
01.2013 - 11.2014
Customer Service Representative
Sutherland Global Service
02.2012 - 05.2014
Cashier
Family Dollar
11.2011 - 12.2012
Associate
Petco Animal Supplies Stores Inc.
06.2010 - 01.2012
No Degree - Psychology
Monroe Community College
High School Diploma -
School of The Arts
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