Summary
Overview
Work History
Education
Skills
Awards
Timeline

Theo Stimson

Chicago,IL

Summary

Versatile manager with 15+ years of experience in customer service and team leadership across various sectors, including retail and food service. Proven track record in enhancing customer relationships, optimizing operations, and implementing effective training programs. Skilled in data management and analysis, utilizing advanced Excel functions to drive efficiency. Committed to maintaining high standards of service and operational excellence while fostering a collaborative team environment.

Overview

13
13
years of professional experience

Work History

Produce Associate

Mariano's
10.2022 - Current
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Maintained safe, neat, and clean working environment and closely monitored for wet floors or other hazards.
  • Provided exceptional customer service by answering questions about various produce items, including their nutritional value and cooking methods
  • Checked product shelves to review for proper price labels and handled price changes when requested by management.

Data Entry Specialist

Freelance
07.2020 - 12.2022
  • Corrected data entry errors to prevent later issues such as duplication or data degradation.
  • Compiled data and reviewed information for accuracy prior to input.
  • Utilized advanced Excel functions such as VLOOKUP and PivotTables to analyze and manipulate data effectively.
  • Responded promptly to inquiries regarding data discrepancies or missing information from internal stakeholders.

Head Server/Manager

Resi's Bierstube
08.2016 - 03.2020
  • Responsible for serving, bussing, running orders, and manually calculating/closing bills for up to 15 tables at a time, using a paper ticket system.
  • Collaborated on holiday and customer appreciation events, overseeing all steps from marketing to set up and break down.
  • Trained new servers on guest service, safety guidelines, health codes, and restaurant protocols.
  • Worked with vendors to put on demos and tastings, building relationships with reps and appealing to a wider local audience.

Administrative Assistant/Customer Service Representative

Great Lakes Informatics
04.2019 - 05.2019
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Entered and maintained confidential data using the appropriate databases.

Dog Walker/Dog Pet Sitter

Self-Employed
01.2013 - 08.2016
  • Scheduled appointments according to client needs and travel time.
  • Organized and recorded payment information for all clients.
  • Handled medicated and sensitive-needs animals.
  • Gained proficiency in animal handling, training, medication administration, and behavior management.

Manager

Newleaf Natural Grocery
12.2013 - 02.2016
  • Delegated register, grocery, cafe, produce box building/deliveries, and order intake duties with a 4-person staff.
  • Processed invoices and payroll through Quickbooks and NetSuite.
  • Increased subscription box sales by 15% over a 3-month period.
  • Oversaw purchasing and order intake, and worked to maintain a positive relationship with multiple vendors.
  • Kept accurate inventory records with bi-weekly checks by staff, leading to a 17% decrease in product waste.

Assistant Manager/Dog Walker

Urbanimal
08.2012 - 12.2013
  • Researched and compiled product data to produce accessible comparative documents that could aid and inform customers.
  • Assisted in completing schedules and payroll using QuickBooks.
  • Arranged adoption events with local shelters and rescue organizations, often combined with vendor demonstrations.
  • Overhauled an outdated inventory system to a centralized digital program, increasing efficiency and easing product ordering.

Education

No Degree - English

University of Central Arkansas, Conway, AR

Skills

  • Merchandise organization
  • Monitoring inventory
  • Management interaction
  • Deductive reasoning
  • Customer engagement
  • Data Management
  • Event Planning
  • Microsoft Office
  • Quickbooks

Awards

Employee of the Week - Mariano's, March 2023

Timeline

Produce Associate - Mariano's
10.2022 - Current
Data Entry Specialist - Freelance
07.2020 - 12.2022
Administrative Assistant/Customer Service Representative - Great Lakes Informatics
04.2019 - 05.2019
Head Server/Manager - Resi's Bierstube
08.2016 - 03.2020
Manager - Newleaf Natural Grocery
12.2013 - 02.2016
Dog Walker/Dog Pet Sitter - Self-Employed
01.2013 - 08.2016
Assistant Manager/Dog Walker - Urbanimal
08.2012 - 12.2013
University of Central Arkansas - No Degree, English

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