Theotis Durden
Kissimmee,FL
Summary
Dedicated and customer focused professional with a track record in delivering exceptional service and building strong client relationships. Adept at addressing customer inquiries, resolving issues, and ensuring satisfaction. Excellent communication and problem solving skills coupled with a commitment to maintaining a positive customer experience. Seeking a customer service role to apply expertise in enhancing customer satisfaction and contributing to the success of the team.
Overview
5
5
years of professional experience
Work History
Housemen
Marriott International, Inc.
03.2023 - 08.2023
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Front Service Clerk
Publix
09.2020 - 08.2022
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Streamlined checkout processes by accurately handling cash, credit card, and check transactions.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Contributed to the achievement of sales goals by promoting store''s loyalty program to customers.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Ensured accurate pricing by performing price checks and updating shelf tags as needed.
- Provided valuable input during staff meetings to address areas for improvement in front-end services.
Seasonal Tour Guide
SAINT AUGUSTINE LIGHTHOUSE & MARITIME MUSEUM
05.2019 - 08.2019
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Seasonal Animal Caretaker
Saint Johns County Animal Center
05.2018 - 08.2018
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
- Coordinated with volunteers for additional support during busy times or special events requiring extra help with animal care duties.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
Education
High School Diploma -
Florida School For The Deaf And Blind
Saint Augustine, FL05.2022
Skills
- Cleaning Techniques
- Guest Room Cleaning
- Laundry
- Laundry Management
- Personal Grooming
- Guest Service Excellence
- Conflict Resolution
- Safety Protocols
- Effective Communication
- Cross-Functional Skills
- Reliability and Punctuality
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
- Problem Solving
- Time Management
- Complaint Handling
- Listening Skills
- Effective Planning
- Hospitality Services
Accomplishments
Acknowledged at Publix with a distinguished Publix gold coin for consistently surpassing expectations and delivering premier customer service
Timeline
Housemen
Marriott International, Inc.
03.2023 - 08.2023
Front Service Clerk
Publix
09.2020 - 08.2022
Seasonal Tour Guide
SAINT AUGUSTINE LIGHTHOUSE & MARITIME MUSEUM
05.2019 - 08.2019
Seasonal Animal Caretaker
Saint Johns County Animal Center
05.2018 - 08.2018
High School Diploma -
Florida School For The Deaf And Blind
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