Theotis Durden
Kissimmee,FL
Summary
Dedicated and customer focused professional with a track record in delivering exceptional service and building strong client relationships. Adept at addressing customer inquiries, resolving issues, and ensuring satisfaction. Excellent communication and problem solving skills coupled with a commitment to maintaining a positive customer experience. Seeking a customer service role to apply expertise in enhancing customer satisfaction and contributing to the success of the team.
Overview
5
5
years of professional experience
Work History
Housemen
Marriott International, Inc.
Daytona Beach
03.2023 - 08.2023
- Enhanced guest satisfaction by maintaining clean and organized public areas, including lobbies and hallways.
- Increased efficiency in housekeeping department by promptly responding to requests for extra towels, bedding, and other amenities.
- Supported hotel operations by setting up meeting rooms and banquet halls according to event specifications.
- Ensured a welcoming atmosphere for guests with thorough cleaning of guest rooms, including vacuuming, dusting, and sanitizing surfaces.
- Improved guest experience by efficiently transporting luggage to designated rooms upon check-in and retrieval upon checkout.
- Delivered exceptional customer service through friendly interactions with guests while addressing their needs or concerns promptly.
Front Service Clerk
Publix
Saint Augustine, FL
09.2020 - 08.2022
- Enhanced customer satisfaction by providing efficient and friendly front-end services.
- Assisted in maintaining a clean and organized store environment for optimal shopping experiences.
- Streamlined checkout processes by accurately handling cash, credit card, and check transactions.
- Increased efficiency through effective bagging techniques while minimizing waste from damaged items.
- Contributed to the achievement of sales goals by promoting store''s loyalty program to customers.
- Supported team members during peak hours, ensuring smooth and timely customer service operations.
- Resolved customer issues with professionalism, escalating concerns to management when necessary.
- Ensured accurate pricing by performing price checks and updating shelf tags as needed.
- Provided valuable input during staff meetings to address areas for improvement in front-end services.
Seasonal Tour Guide
SAINT AUGUSTINE LIGHTHOUSE & MARITIME MUSEUM
Saint Augustine, FL
05.2019 - 08.2019
- Enhanced visitor experience by providing engaging and informative tours of various attractions.
- Increased customer satisfaction through attentive listening and personalized tour adjustments based on group interests.
- Improved group safety by vigilantly monitoring tour participants and implementing strict adherence to safety guidelines.
- Facilitated memorable experiences for diverse groups by tailoring presentations to cater to different age groups, cultural backgrounds, and language abilities.
Seasonal Animal Caretaker
Saint Johns County Animal Center
Saint Augustine, FL
05.2018 - 08.2018
- Improved animal health by administering medications, vaccinations, and treatments as prescribed by veterinarians.
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Provided daily nutrition to animals by preparing and distributing appropriate food portions according to species-specific needs.
- Educated visitors about responsible pet ownership practices during guided tours of the facility or community outreach events.
- Coordinated with volunteers for additional support during busy times or special events requiring extra help with animal care duties.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
- Kept animals clean and free of contaminants to promote optimal health.
- Provided enrichment activities to improve physical and psychological well-being of pets and prevent boredom.
Education
High School Diploma -
Florida School For The Deaf And Blind
Saint Augustine, FL05.2022
Skills
- Cleaning Techniques
- Guest Room Cleaning
- Laundry
- Laundry Management
- Personal Grooming
- Guest Service Excellence
- Conflict Resolution
- Safety Protocols
- Effective Communication
- Cross-Functional Skills
- Reliability and Punctuality
- Organizational Skills
- Multitasking Abilities
- Attention to Detail
- Problem Solving
- Time Management
- Complaint Handling
- Listening Skills
- Effective Planning
- Hospitality Services
Accomplishments
Acknowledged at Publix with a distinguished Publix gold coin for consistently surpassing expectations and delivering premier customer service
Timeline
Housemen
Marriott International, Inc.
03.2023 - 08.2023
Front Service Clerk
Publix
09.2020 - 08.2022
Seasonal Tour Guide
SAINT AUGUSTINE LIGHTHOUSE & MARITIME MUSEUM
05.2019 - 08.2019
Seasonal Animal Caretaker
Saint Johns County Animal Center
05.2018 - 08.2018
High School Diploma -
Florida School For The Deaf And Blind