Summary
Overview
Work History
Education
Skills
Timeline
Generic

The'Quita Thomas

Atlanta,GA

Summary

Experienced Customer service with over 14 years of experience in customer service/Retail industry. Excellent reputation for resolving problems and improving customer satisfaction. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

14
14
years of professional experience

Work History

Deli Clerk

Publix Grocery Store
Atlanta, GA
11.2021 - Current
  • 001Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Responded to telephone inquiries regarding available products and services and helped customers make appropriate choices.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Took special orders for event catering and party trays, assisting customers by recommending additional items, condiments and garnishes.
  • Offered product samples to customers, generating additional sales through taste-testing.
  • Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
  • Scanned shelves and product cases for expired stock and discarded outdated or spoiled items.
  • Replenished condiments, beverages and supplies while maintaining cleanliness of service areas.
  • Received payment via cash, check, card or mobile payment and processed promptly, resulting in 100% accuracy rate

Department Manager

Walmart
Atlanta, GA
11.2014 - 09.2021
  • Managed inventory and receiving operations to maintain optimal stock levels and meet expected demands.
  • Worked actively with management team to create daily and weekly sales plans based on weekly sales trends.
  • Communicated with managers of other departments to maintain transparency.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
  • Prepared detailed reports for management to clarify existing trends, review sales and inventory data and support shrink minimization and safety awareness.
  • Developed empowering employee culture focused on equipping employees to independently meet customer needs.
  • Formulated pricing policies by reviewing merchandising activities and determining additional needed sales promotions.
  • Kept employee workloads fair and balanced to achieve objectives while maintaining high job satisfaction.
  • Partnered with merchandising team to plan and execute floor moves, merchandise placement and overall sales set-up.
  • Motivated associates to consistently deliver effective selling behaviors through coaching and recognition
  • Assessed supplier quality to maintain tight cost controls and maximize business operational performance
  • Systematized 2,000 units of inventory, improving rate of internal loss prevention by 90%

Customer Service Representative

Home Depot
Atlanta, GA
09.2019 - 01.2020
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Responded proactively and positively to rapid change.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Communicated professionally with colleagues, freelancers and clients.
  • Investigated and resolved accounting, service and delivery concerns.
  • Answered average of 50 calls, emails and faxes per day, addressing customer inquiries, solving problems and providing product information

Crew Leader

Wendys Restaurant
Decatur, GA
06.2005 - 10.2014
  • 0Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Trained employees in time management and proper ways to complete job duties.
  • Monitored team members to verify work quality and address concerns.
  • Pitched in to help with various job tasks, fill in for sick employees and complete projects.
  • Complied with Occupational Safety and Health Administration (OSHA) regulations to maintain safe work environment.
  • Settled crew member disputes by addressing problems quickly and providing successful mediation.
  • Worked in team environment to maintain high levels of productivity.
  • Organized materials, tools and equipment to supply team members.
  • Closely monitored coworkers, tasks and construction areas to minimize safety accidents and maximize productivity.
  • Supervised crew of 7 employees in general maintenance and asphalt patching

Security Officer

Allied Barton
Atlanta, GA
01.2007 - 01.2009
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
  • Patrolled and monitored premises in company vehicle, on bicycle and by foot.
  • Checked and verified photo identification prior to granting facility access.
  • Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
  • Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
  • Monitored and authorized entrance and departure of vehicles, cargo trucks and visitors.
  • Executed security rules and procedures and calmly and promptly escorted non-compliant individuals out of building.
  • Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
  • Protected business integrity by ensuring all personnel requiring access to high-security areas go through correct levels of approval.
  • Oversaw entry and exit of up to 200 employees and visitors daily

Education

License - Cosmetology Education

Cutting Edge Hairschool
Snellville, GA
05.2014

High School Diploma -

Stephenson High School
Stone Mountain, GA
05.2004

Skills

  • Kitchen Safety Standards
  • Payment Processing
  • Food Production Processes
  • Multitasking and Organization

Timeline

Deli Clerk

Publix Grocery Store
11.2021 - Current

Customer Service Representative

Home Depot
09.2019 - 01.2020

Department Manager

Walmart
11.2014 - 09.2021

Security Officer

Allied Barton
01.2007 - 01.2009

Crew Leader

Wendys Restaurant
06.2005 - 10.2014

License - Cosmetology Education

Cutting Edge Hairschool

High School Diploma -

Stephenson High School

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The'Quita Thomas