Thereasa Moran
Port Huron,MI
Summary
Proven MRI Scheduler at Orthopedic Associates of Michigan, adept in enhancing scheduling efficiency and customer satisfaction. Leveraged computer skills and a strong work ethic to implement continuous improvement practices, significantly improving process efficiency. Excelled in teamwork, consistently meeting critical deadlines through effective collaboration and meticulous attention to detail.
Overview
33
33
years of professional experience
Work History
MRI Scheduler
Orthopedic Associates Of Michigan
05.2021 - 08.2024
- Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.
- Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
- Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
- Worked with supervisors and team members to understand supply needs and bring levels within desired tolerances.
- Identified best practices within the scheduling function, sharing these insights across teams to drive continuous improvement efforts.
- Implemented continuous improvement practices in scheduling processes, leading to sustained enhancements in efficiency.
- Prioritized tasks according to strategic importance, ensuring that critical project milestones were met on time.
Multi Skilled Assistant/ Biller
Lake Huron Medical Center
09.2002 - 08.2015
- Drafted professional correspondence on behalf of the executive team, maintaining excellent communication between departments and clients.
- Liaised with external vendors regarding contracts negotiations ensuring all agreements were mutually beneficial.
- Contributed positively workplace environment through proactive problem-solving abilities strong interpersonal skills.
- Provided backup support reception area ensuring seamless coverage maintaining professional welcoming atmosphere for visitors.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Completed daily logs for management review.
- Maintained accurate client records, ensuring proper billing and payment tracking.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Collaborated with cross-functional teams on special projects to achieve desired results within tight deadlines.
- Streamlined expense reporting process saving both time resources required for review approvals.
Medical Assistant/biller
Dr. Juan Genders MD
02.1992 - 03.2000
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Responded to customer concerns and questions on daily basis.
- Maintained accurate records of customer payments.
- Verified accuracy of accounts payable payments, resulting in [Number]% reduction in payment errors and check reissues.
- Collaborated with customers to resolve disputes.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Improved overall client satisfaction by promptly addressing concerns related to invoicing disputes or inconsistencies.
- Researched and resolved billing discrepancies to enable accurate billing.
- Contacted customers to discuss late payments and options for remitting amounts due.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
- Supervised staff of collectors, monitoring phone calls and letters.
- Increased recoveries by negotiating favorable repayment terms for clients and customers.
- Streamlined collections procedures for increased productivity and reduced manual efforts.
- Contacted clients with past-due payments and actively monitored payments due from clients.
- Posted receipts to appropriate general ledger accounts.
Education
PRE REQS
ST CLAIR COUNTY COMMUNITY COLLEGE
Port Huron, MI09-1999
High School Diploma -
PORT HURON NORTHERN
Port Huron, MI06-1991
Skills
- Computer Skills
- Attention to Detail
- Data Entry
- Strong Work Ethic
- Customer Service
- Teamwork and Collaboration
- Effective Multitasking
- Schedule Coordination
- Schedule Management
- Telephone Etiquette
- Medical Terminology
- Patient Scheduling
- Documentation proficiency
- Insurance Verification
- Patient Registration
- Multi-line phone proficiency
- Mail handling
- Multitasking Abilities
Timeline
MRI Scheduler
Orthopedic Associates Of Michigan
05.2021 - 08.2024
Multi Skilled Assistant/ Biller
Lake Huron Medical Center
09.2002 - 08.2015
Medical Assistant/biller
Dr. Juan Genders MD
02.1992 - 03.2000
PRE REQS
ST CLAIR COUNTY COMMUNITY COLLEGE
High School Diploma -
PORT HURON NORTHERN
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