THEREESE. V MADDOX
Covington,GA
Summary
Insightful customer service Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
20
20
years of professional experience
Work History
Case Investigative Processor
Georgia Department of Community Affairs
11.2022 - 06.2023
- Account investigative research and updates
- Supply Rental assistance for State of Georgia
- Data management
- Fraud Investigation
- Implement good customer service skills
- Account management
- Apply appropriate metrics before issuing out funds
- Data research
- Applied good customer service for up to 75 clients per day.
- Excellent communication skills, both verbal and written
- Strengthened communication skills through regular interactions with others
- Adaptable and proficient in learning new concepts quickly and efficiently
- Paid attention to detail while completing assignments
Office Manager
Rockdale Department of Human Services
06.2022 - 11.2022
- Maintained computer and physical filing systems
- Created, maintained and updated filing systems for paper and electronic documents
- Updated reports, managed accounts, and generated reports for company database
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving
- Developed and maintained successful relationships with vendors, suppliers and contractors
- Managed office operations while scheduling appointments for department managers
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel
- Coordinated special projects and managed schedules
- Coached new hires on company processes while managing employees to achieve maximum production
- Controlled finances to lower costs and keep business operating within budget
- Managed compliance to keep organization operating within legal and regulatory guidelines
- Reported to director on organizational performance and progress toward goals
- Improved safety procedures to promote employee well-being and safety and protect company from potential liability
- Manage up to 35 employees
Client Relationship Manager
Bahamas Consulate General
06.2017 - 06.2022
- Managed up to 25 people in day-to-day activities of back/front office
- Managed and coordinated trade shows / community events , forums, and other public relations events
- Communicate with representatives of local state government, corporations, and stakeholders,
- Retained updated knowledge of market competition and related offerings to generate favor for Service.
Senior Information Officer
Bahamas Consulate General, Maddox
06.2009 - 06.2017
- Excellent communication skills, both verbal and written
- Proved successful working within tight deadlines and fast-paced environment
- Strengthened communication skills through regular interactions with others
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Identified issues, analyzed information and provided solutions to problems
- Cultivated interpersonal skills by building positive relationships with others
- Instrumental in bringing 8 million in solar equipment into Rugged Island, Bahamas
Precertification Coordinator/preceptor
Rockdale Medical Center
05.2003 - 06.2006
- Provided open communication with all customers and vendors.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel
- Implemented project management techniques to overcome obstacles and increase team productivity
- Built highly-efficient administrative team through ongoing coaching and professional development opportunities
- Managed supervisor itinerary and appointments and streamlined scheduling procedures
- Obtained authorization for up to 29 out patients surgeries per day.
Education
MBA - Business Administration And Management
University of Phoenix
Tempe, AZ06.2011
B.S - Management
University of Phoenix
Tempe, AZ08.2010
Skills
- Personnel training and development
- Customer Relationship Management Software (CRM)
- Inter-department collaboration
- Logistics policies and procedures
- Purchasing and procurement
- Exceptional telephone etiquette
- SAP and ERP system knowledge
- Complaint resolution
- Excellent time management skills
- Account management
- Training and mentoring
- Microsoft Outlook, Word and Excel
- Negotiation expert
- CRM
- Shipping, receiving and warehousing
- Exceptional interpersonal communication
- Customer Relations
- Administrative support
- Team Building
- Cash Handling
- Staff Management
- MS Office expert
- Effective problem solver
- Adherence to high customer service standards
- Effective workflow management
- Customer-focused
Timeline
Case Investigative Processor
Georgia Department of Community Affairs
11.2022 - 06.2023
Office Manager
Rockdale Department of Human Services
06.2022 - 11.2022
Client Relationship Manager
Bahamas Consulate General
06.2017 - 06.2022
Senior Information Officer
Bahamas Consulate General, Maddox
06.2009 - 06.2017
Precertification Coordinator/preceptor
Rockdale Medical Center
05.2003 - 06.2006
MBA - Business Administration And Management
University of Phoenix
B.S - Management
University of Phoenix
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