Theren Raufmann
Marina Del Rey,CA
Summary
Passionate behavioral health professional with over 10 years of experience in business start-up consulting, admissions, marketing, program operations, business development, and direct client care. Skilled in effectively managing and collaborating with individuals at all organizational levels within treatment and after-care facilities, achieving peak levels of client satisfaction and retention. Proven expert in crisis consulting, demonstrating powerful motivational interviewing and client advocacy during complex and stressful situations to achieve resolution for clients and families.
Overview
10
10
years of professional experience
Work History
Owner
The Little Beach House Transitional Living
2022.10 - Current
- Co-founded a successful transitional living, turning a $100k investment into a $1 million business valuation in under two years.
- Generate new business using business development tactics inclusive of face-to-face networking, cold-calling, email and social media campaigns, and event coordination.
- Organize, promote, and host networking events, as well as represent LBH at industry events and conferences to promote program offerings.
- Develop strategic marketing initiatives and social media campaigns to increase brand recognition.
- Cultivate a strong network of industry connections, leading to referrals and increased collaboration with clinicians, behavioral healthcare organizations, attorneys, interventionists, and behavioral health consultants.
- Manage employees and daily operations, ensuring tasks are completed accurately and efficiently.
- Manage business financials including budgeting, invoicing, accounts payable.
- Consistently perform comprehensive auditing to optimize operational processes.
- Facilitate regular communication with clients to ensure their needs are met, fostering long-lasting relationships built on trust and mutual respect.
Admissions Representative
Altior Healthcare
2024.02 - Current
- Provide exceptional customer service throughout phone and email interactions with prospective students and their families, promptly and professionally addressing concerns.
- Evaluate insurance benefits against admissions standards and state/federal regulations.
- Collaborate with team to develop and implement strategies to improve admissions process.
- Manage high call inbound volume, resulting in a smooth admissions process for all parties.
- Exceed outbound call targets and track communication with potential clients throughout decision-making processes using CRM software
- Keep abreast of evolving federal/state laws, health insurance contracts, program offerings, and admissions criteria.
Manager Of Admissions
All Points North Lodge
2019.12 - 2023.09
- Hired, trained, and managed 12 admission coordinators while working with clinicians and directors to develop and implement admissions policies for behavioral health facility with more than 80 beds.
- Worked closely with marketing team to strategically manage a $500k monthly digital marketing budget, ensuring efficient fund allocation across the appropriate channels.
- Answered and managed line of communication for up to 100 inbound calls daily.
- Facilitated inpatient admission process in accordance with federal and state laws.
- Verified client insurance benefits according to standards of admissions as dictated by policy.
- Worked with hospitals in compliance with HIPAA, confirming patient medical history in order to prevent potentially inaccurate diagnoses or treatments.
- Assessed risk to client or others by gathering information and conducting assessments.
- Reviewed and verified data on all submitted documentation and completed preliminary paperwork for incoming patients.
Crisis Consultant
Black Bird Consulting
2016.10 - 2019.10
- Crisis consulted for clients struggling with addiction seeking to improve their livelihoods.
- Evaluated patients based on mental and physical parameters discovered through interviews and standardized assessments.
- Continuously assess risk to clients self or others during face-to-face interactions with clients and their families.
- Worked with family members to develop support networks and varied coping techniques focused on client needs.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Collaborated with cross-functional third-party providers to successfully deliver comprehensive solutions for clients.
- Career planned with clients to ensure success beyond discharge.
- Accompanied clients on all travel and business meetings to ensure client safety.
Behavioral Health Technician
Club Soba
2015.02 - 2016.06
- Facilitated on-site activities, support groups and outings for clients
- Kept facility clean, performed basic maintenance and restocked supplies to support program needs
- Searched resident belongings prior to and during stays
- Conducted client rounds every 2 hours to check on residents
- Recognized individuals under influence of drugs or alcohol and typical behaviors associated with each
- Completed documentation for every incident and forwarded to correct personnel for review
- Assisted and counseled 10-20 patients daily
- Took and monitored vital signs, administered medications and managed patient behavior
- Charted on each patient daily
- Applied interventions when necessary, including clients wanting to leave against medical advice (AMA).
Education
Associate of Science - Communication Sciences And Disorders
Santa Monica College
Santa Monica, CA05.2015
Skills
- CRM Software (Salesforce)
- EHR Software (Kipu)
- Relationship Building
- Event Coordination
- Business Branding
- Creative Directing
- Digital Marketing
- Process Management
- Crisis Management
- Conflict Resolution
Timeline
Admissions Representative
Altior Healthcare
2024.02 - Current
Owner
The Little Beach House Transitional Living
2022.10 - Current
Manager Of Admissions
All Points North Lodge
2019.12 - 2023.09
Crisis Consultant
Black Bird Consulting
2016.10 - 2019.10
Behavioral Health Technician
Club Soba
2015.02 - 2016.06
Associate of Science - Communication Sciences And Disorders
Santa Monica College
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