Summary
Overview
Work History
Education
Skills
References
Timeline
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THERESA ABIODUN

THERESA ABIODUN

Washington,DC

Summary

Dynamic Program Director with a proven track record at the DC Coalition for the Homeless, excelling in staff management and regulatory compliance. Adept at developing strategic plans and enhancing program effectiveness through performance monitoring. Recognized for strong problem-solving abilities and fostering team leadership to achieve organizational goals.

Overview

24
24
years of professional experience

Work History

Program Director

DC Coalition for the Homeless
Washington, DC
10.2022 - Current
  • Analyzed data from surveys, focus groups, interviews to inform decision making.
  • Recruited, hired, trained, supervised, coached, evaluated, and disciplined personnel.
  • Organized and facilitated team meetings, workshops, and events.
  • Developed strategic plans to ensure successful program operations.
  • Managed budgeting processes, including creating forecasts and tracking expenses.
  • Conducted needs assessments and developed program objectives.
  • Ensured compliance with organizational standards and applicable laws and regulations.
  • Maintained communication with clients throughout their involvement in the program.
  • Monitored performance metrics to evaluate effectiveness of programs.
  • Compiled reports on program outcomes for internal and external stakeholders.
  • Oversaw administrative support staff to facilitate day-to-day program activities.
  • Hired and developed staff members to collaboratively achieve program goals.
  • Collected key program data and analysis to support continuous improvement.
  • Monitored program operations for compliance with policies and procedures, applicable standards and relevant contractual policy.

Shift Assistant

Coalition for the Homeless
Washington, USA
06.2009 - 10.2022
  • Conduct intake and assure smooth running of the program.
  • Make hourly rounds, complete log entries, and incident reports.
  • Attended meetings and trainings necessary for professional development as required by the agency or its funding source and carry out program policies, procedures, and protocol.

Call Center Supervisor

Organic to Go
Washington, USA
01.2008 - 06.2008
  • Monitored the daily activities of 8 customer service team members.
  • Improved service quality and increased sales by developing a strong knowledge of company's products and services.
  • Addressed negative customer feedback immediately.
  • Collected, monitored and evaluated customer requirements to achieve desired delivery time and order fill rates.
  • Resolved customer questions, issues and complaints.
  • Developed rapport with the customer base by handling difficult issues with professionalism.

Catering Assistant/Prepared Foods Counter Server

Whole Foods Market
Silver Spring, USA
03.2007 - 03.2008
  • Fulfilled special order requests, including special occasion cakes and party platters.
  • Handled products and equipment in accordance with safety and sanitation guidelines.
  • Sliced, served and packaged specialty meats, salads and cheeses.
  • Served shoppers in a prompt, courteous and friendly manner.

Catering Sales Associate

Balduccis
Bethesda, USA
09.2004 - 06.2007
  • Assist customers with event planning, such as luncheons and dinners for large and small corporate functions, holiday and family gatherings.
  • Assist accounting with processing receivables/generating daily and weekly sales reports.
  • Used multiple applications in order to enter orders, organize and maintain correspondence files, communicate with catering and store managers regarding daily master logs.
  • Including special request and delivery instructions.

Case Manager/CAC Intern

Federal City Recovery Services
Washington, USA
01.2004 - 09.2004
  • Case load of 15-35 clients practicing the 12 Core Functions of Counseling.
  • Thera Scribe 4.0 Data Base Operator producing weekly reports and treatment plans.
  • Facilitated chemical dependency and criminal justice education classes.
  • Documented medication files and disbursement.
  • Liaison between PSO/CO and clients.

Shift Monitor/ Interim Supervisor

Coalition for the Homeless
Washington, USA
01.2001 - 01.2004
  • Scheduling of shift coverage.
  • Client intake and counseling.
  • Maintain hourly case notes.
  • Enforce rules and regulations, policy and procedures.
  • Conduct shift change protocol with incoming staff.

Education

Sociology -

SUNY Brockport
Brockport, NY

Liberal Arts -

University of the District of Columbia
Washington, DC

Certificate - Substance Abuse Counseling

Training Resource Associates
Washington, DC

Skills

  • Staff supervision
  • Regulatory compliance
  • Documentation and reporting
  • Staff management
  • Program leadership
  • Engaging personality
  • Verbal and written communication
  • Problem-solving abilities
  • Performance monitoring
  • Team leadership
  • Employee training
  • Conflict resolution

References

References available upon request.

Timeline

Program Director

DC Coalition for the Homeless
10.2022 - Current

Shift Assistant

Coalition for the Homeless
06.2009 - 10.2022

Call Center Supervisor

Organic to Go
01.2008 - 06.2008

Catering Assistant/Prepared Foods Counter Server

Whole Foods Market
03.2007 - 03.2008

Catering Sales Associate

Balduccis
09.2004 - 06.2007

Case Manager/CAC Intern

Federal City Recovery Services
01.2004 - 09.2004

Shift Monitor/ Interim Supervisor

Coalition for the Homeless
01.2001 - 01.2004

Sociology -

SUNY Brockport

Liberal Arts -

University of the District of Columbia

Certificate - Substance Abuse Counseling

Training Resource Associates

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