Theresa Adams
Summary
Payroll processing and workforce management expertise supporting efficient operations. Real-time analytics to monitor performance and resolve issues in fast-paced environments. Data analysis of payroll and workforce management software to identify trends and inform forecasting.
Overview
16
16
years of professional experience
Work History
Real Time Analyst- WFM
Egencia
Seattle, Washington
01.2015 - 08.2026
- Compared and compiled reporting enabling the team and management to make timely decisions about planned offline activities and outages.
- Coordinated efforts to achieve business goals while collecting and compiling data from multiple sources to meet client requirements.
- Cultivated strong relationships with internal customers and outsourced vendors to align joint goals.
- Managed various responsibilities to support business activities effectively.
- (AMEX GBT)
Time and Labor Specialist / Payroll Specialist
DynCorp
Ft. Worth, Texas
01.2014 - 01.2015
- Completed and finalized processes necessary to calculate the gross pay of all employees within the assigned contracts.
- Investigated and resolved pay discrepancies, ensuring accuracy and timeliness of employee compensation.
- Processed corrected timesheets and prepared reports for site managers to approve pay schedules.
- Coordinate with sites both international and the United States for the payroll of salaried, hourly, special duty, temporary workforce.
- Oversaw payroll processes for military contractors, coordinating efforts across teams to ensure compliance and efficiency.
- Transitioned from contractor to permanent employee with Financial Additions, demonstrating value and adaptability.
- Use various reporting systems: Cognos, Costpoint, PeopleSoft, Excel, Word, TL.
Time and Labor Specialist
Financial Additions
Ft. Worth, Texas
01.2013 - 01.2014
- Managed financial documentation and maintained compliance with industry regulations.
- Collaborated with teams to develop financial strategies and improve business processes.
- Outlined all phases of the position to clarify responsibilities and enhance understanding of the role.
- Contracted with DynCorp through Financial Additions and successfully transitioned to a permanent position.
Workforce Management Analyst
Saxon Mortgage
Ft Worth, Texas
01.2011 - 01.2012
- Monitored a real-time adherence system to ensure representatives met adherence and productivity goals.
- Ensured staffing coverage was optimized to meet call volume patterns.
- Supervised the call volume of separate campaigns to handle the call flow.
- Streamlined procedures for the RTA system to enhance department's productivity.
- Reduced non-productive time consistently to achieve the center goal.
- Updated contact procedures to facilitate quicker responses to potential issues.
- Notified supervisors and managers of policy violations to maintain compliance.
Education
High School Diploma -
University of Massachusetts, Lowell
Lowell, MASkills
- Workforce Analytics
- Real Time Reporting
- Call Volume Management
- Forecasting Techniques
- Performance Optimization
- Data Analysis
- Process Improvement
- Salesforce
- HRIS
- PeopleSoft
- ADP
- Time Clock Plus
- Excel
- Word
- Access
- PowerPoint
- Windows
Timeline
Real Time Analyst- WFM
Egencia
01.2015 - 08.2026
Time and Labor Specialist / Payroll Specialist
DynCorp
01.2014 - 01.2015
Time and Labor Specialist
Financial Additions
01.2013 - 01.2014
Workforce Management Analyst
Saxon Mortgage
01.2011 - 01.2012
High School Diploma -
University of Massachusetts, Lowell