Summary
Overview
Work History
Education
Skills
Section name
Timeline
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Theresa A. De Gano

Theresa A. De Gano

Bayville

Summary

Highly motivated operations leader with over a decade of hands-on experience in team supervision, logistics, customer service, and business operations. Proven ability to manage staff, optimize workflows, and lead in fast-paced environments across federal, retail, hospitality, and amusement industries. Recognized for exceptional leadership, reliability, and performance under pressure. Skilled in communication, problem-solving, and strategic execution. Seeking to bring my diverse experience and people-first approach to an Operations Director, or Managerial role.

Overview

18
18
years of professional experience

Work History

City Letter Carrier

USPS (United States Postal Service)
09.2018 - Current
  • Delivered mail and packages on high-volume walking and driving routes with 99%+ accuracy.
  • Handled customer concerns, delivery issues, and redelivery coordination with professionalism.
  • Trained new carriers on procedures, safety regulations, and customer service standards.
  • Operated under tight deadlines while managing heavy workloads and route changes.
  • Adapted quickly to weather conditions, road closures, and logistical complications.
  • Trained and mentored new hires; guided team on proper protocol and customer interaction.
  • Managed day-to-day logistics while maintaining customer satisfaction and delivery accuracy.
  • Handled escalated issues, coordinated with supervisors and clients to resolve service delays.

Assistant Store Manager

Garage
04.2015 - 09.2017
  • Oversaw store operations including staff management, merchandising, and inventory control.
  • Hired, trained, and scheduled staff; led by example to improve morale and productivity.
  • Organized team meetings, analyzed sales reports, and set performance goals.
  • Developed strategies that increased store efficiency and customer engagement.
  • Kept the team amped up with a positive work environment while coaching them and keeping the establishment professional.

Associate

Wawa
11.2013 - 03.2015
  • Handled food prep, customer transactions, and shift coordination.
  • Known for maintaining a clean, efficient workspace and delivering top-tier service.
  • Supported management in supervising team during peak hours.
  • Supported the business by attending out of town meetings when applicable.
  • Created inviting environment for customers by maintaining store organization and cleanliness.

Fashion Expert/Keyholder

Express
10.2012 - 11.2013
  • Held keyholder responsibilities, including opening/closing store and managing shift staff.
  • Coached team on customer service techniques and personal styling assistance.
  • Delivered strong results in sales and repeat customer satisfaction.
  • Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
  • Decreased inventory shrinkage, drive-off and daily cash discrepancies by closely monitoring daily operations.

Rides Supervisor

Six Flags Great Adventure
04.2007 - 10.2012
  • Supervised a team of 10+ ride attendants across multiple attractions.
  • Conducted daily safety briefings and compliance walkthrough.
  • Trained seasonal workers and ensured smooth park operations during high-traffic periods.
  • Consistently checked on rides operators and attendants if anything was needed, such as water or a relief break.
  • Kept a good healthy work atmosphere by learning my employees and showing respect and concern.
  • Trained to quickly, but calmly react to emergency situations and handle them accordingly and to procedure.

Education

High School Graduate -

Jackson Liberty High
Jackson, NJ
06.2010

Real Estate

Mulroy School of Real Estate
Freehold, NJ
09.2017

Skills

  • Staff Training & Supervision
  • Operations & Workflow Management
  • Strategic Planning & Execution
  • Customer Service & Client Retention
  • Conflict Resolution & Problem Solving
  • Time Management & Task Prioritization
  • Inventory Management & Stock Control
  • Route Planning & Logistics (USPS)
  • Safety Compliance & Risk Mitigation
  • Communication & Team Leadership
  • Microsoft (Word, Excel, Outlook)
  • Point of Sale (POS) Systems & Cash Handling
  • Federal Protocol Adherence
  • Scheduling & Shift Coordination
  • High-Volume Service Environments

Section name

Thank you for your consideration.

Timeline

City Letter Carrier

USPS (United States Postal Service)
09.2018 - Current

Assistant Store Manager

Garage
04.2015 - 09.2017

Associate

Wawa
11.2013 - 03.2015

Fashion Expert/Keyholder

Express
10.2012 - 11.2013

Rides Supervisor

Six Flags Great Adventure
04.2007 - 10.2012

Real Estate

Mulroy School of Real Estate

High School Graduate -

Jackson Liberty High

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