Theresa Alvarenga
San Francisco,CA
Summary
An experienced and dedicated Case Manager with 6+ years of experience in providing comprehensive case management and housing services to clients. Possess strong communication and organizational skills, as well as a commitment to providing quality services to clients. Proven track record of successfully helping clients to improve their lives through access to necessary resources and services.
Overview
6
6
years of professional experience
Work History
Housing Navigator Case Manager-II
Larkin Street Youth Services
09.2020 - Current
- Provide comprehensive strength-based case management services to homeless.
- Marginally housed transitional-aged youth
- Support youth accessing Emergency Housing Vouchers
- Maintained accurate records of client interactions, ensuring confidentiality and efficient case management.
- Assisted clients in understanding their rights and responsibilities as tenants, promoting healthy landlord-tenant relationships.
- Explained rental and housing regulations to clients and helped each discover best options for housing.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Calculated tenant rent amounts to prepare leases and contracts.
- Researched possible fraud cases by scrutinizing bank statements and reconciling statements with reported income sources.
- Improved tenant satisfaction by addressing and resolving housing concerns in a timely manner.
- Established positive rapport with clients by providing exceptional customer service and addressing their unique needs.
- Educated landlords on fair housing laws and regulations, fostering an environment of equal opportunity for all applicants regardless of race or socioeconomic status.
- Managed caseloads efficiently, ensuring timely completion of required documentation and adherence to program requirements.
Administrative Assistant/Front Desk Coordinator
Larkin Street Youth Services
09.2018 - 09.2020
- Greet clients, maintain safety of the site, provide administrative support, and oversee front entry coverage.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Streamlined over 30 invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
Education
High School Diploma -
Balboa High School
San Francisco, CA06.2002
Skills
- Excellent oral and written communication
- Microsoft Word & Excel
- Ability to organize files and folders
- Able to manage appointments
- Outstanding interpersonal skills
- Travel Arrangements
- Punctual with great time value
- Responds well to supervision
- Follows directions and asks for clarifications
- Youth Development & De-escalation Certified
- Nonviolent CPI Certified
- Narcan /CPR Certified
Timeline
Housing Navigator Case Manager-II
Larkin Street Youth Services
09.2020 - Current
Administrative Assistant/Front Desk Coordinator
Larkin Street Youth Services
09.2018 - 09.2020
High School Diploma -
Balboa High School
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