Summary
Work History
Education
Skills
Timeline
Overview
Generic

Theresa Alvelo

Pembroke Pines,FL

Summary

Experience delivering customer service and administrative activities, including clerical support and public interaction. scheduling, data entry and database administration.

Work History

Accounts Receivables

Consolidated Water Group, LLC., Dba Culligan Water
03.2022 - 04.2025
  • Ensured financial compliance by adhering to company policies and procedures while managing retail accounts receivables.
  • Played a key role in reducing aged accounts receivables through persistent follow-up on outstanding claims.

Clerical Worker

Turn Two Electric
01.2020 - 03.2022
  • Responsible for performing clerical and administrative duties in an office setting by sorting mail, filing, answering phones, greeting clients, scheduling meetings, and restocking supplies.

Customer Service Agent

Convey Health Solutions
11.2016 - 03.2019
  • Envision (Medicare Prescription Drugs)
  • Cigna Health Spring (Coverage Determination)
  • Maintained members account & assisted pharmacies with over-rides when needed. Coverage determination for members & physicians.

Trainee Recruitment Consultant

AARP/SCSEP
10.2015 - 11.2016


  • Improved client satisfaction by consistently providing high-quality candidates for various positions.

Customer Service Agent

IRT/iQor
11.2009 - 01.2015
  • Kept records of customer interactions or transaction. Recorded details of inquiries, complaints or comments, as well as action taken. Conferred with customers to provide information about new products and services.

Customer Service Representative Agent

PRC/Alorica
10.1996 - 11.2009
  • Interacted with customer accounts to maintain accuracy of information.
  • Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers'' needs.

Education

Bachelor of Arts -

University of West Florida
Pensacola, FL

Skills

  • Proficient in basic computer operations
  • Information integrity and security
  • Skilled in managing multiple tasks
  • Certified notary public
  • Trained in CPR techniques

Timeline

Accounts Receivables

Consolidated Water Group, LLC., Dba Culligan Water
03.2022 - 04.2025

Clerical Worker

Turn Two Electric
01.2020 - 03.2022

Customer Service Agent

Convey Health Solutions
11.2016 - 03.2019

Trainee Recruitment Consultant

AARP/SCSEP
10.2015 - 11.2016

Customer Service Agent

IRT/iQor
11.2009 - 01.2015

Customer Service Representative Agent

PRC/Alorica
10.1996 - 11.2009

Bachelor of Arts -

University of West Florida

Overview

29
29
years of professional experience

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Theresa Alvelo