Theresa Andrew

• I currently work in the Home Décor department and was instrumental in an 85% increase in Blind sales last year.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Responded to customer requests for products, services, and company information.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Reduced process inconsistencies and effectively trained team members on best practices and protocols.
• Delivered prompt service to prioritize customer needs.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Followed up with customers about resolved issues to maintain high standards of customer service.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

• This position was a remote position. I helped teach students in China with their English lessons.
• Used pre-written curriculum to teach students English via remote video conferencing.
• Reviewed homework assignments to better gauge students' learning progress and grasp of new concepts.
• Worked with students between ages 6 and 10 on grammar, pronunciation and sentence construction.
• Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
• Earned a TEFL 50-hour Grammar Course with an A.

I supported a Contracting Officer Representative (COR) for Navy ACAT programs. I was responsible for contract administration of 5 contracts where I maintained funding spreadsheets to ensure contract funding matched the contract. I authored and updated contract documents, such as a Justification and Approval (J&A). Executed contract modifications to add funding and update the SOW. I assisted in development of task planning, working with warfare centers to develop tasking, and ensuring the funding levels were appropriately allocated in NEPS.

• Reviewed and analyzed project spending throughout project life cycle.
• Used analytical models and mathematical analysis to create and maintain key performance metrics.

• I hold knowledge of Federal, departmental or agency, and local contract laws, regulations and procedures applicable to the acquisition and contract administration of extensive or unique equipment and services. With this knowledge base I could:
• 1) Analyze a Requiring Activity's Procurement Request which allows me to determine the proper type of contract, contracting method to be used, as well as selection factors to achieve the desired product or service.
• 2) Determine an appropriate strategy and place a Request for Proposal solicitation posted to the Federal Business Opportunities website.
• Managed bidding process and award of purchases and delivery orders for construction contracts.
• 3) Familiarity of commercial and industrial business practices (e.g., subcontracting of raw materials or services and use of cost analysis techniques) is sufficient to identify sources, analyze cost and pricing data and contract proposals, as well as evaluate the offers for responsibility contained within the selection factors.
• 4) Once proposals are received the analysis of cost and pricing for each is done to help determine the best value for the Government.
• 5) The rationale for the Governments negotiation strategy is written in a business clearance and presented to a peer group board for concurrence.
• 6) Once the strategy is approved negotiations will begin with the intent of achieving a contract that will meet the Government's needs.
• Negotiated optimal contract terms and conditions to lessen business risk and maximize financial objectives.
• Along with being a Contract Specialist I was also the Quality Focal Point (QFP) for the Contracts Department. As the QFP my responsibilities include:
• (a) Serving as the single point of contact on Quality Management System matters for their Department/Division;
• (b) Serving as their Department's/Division's representative on the Crane Division Quality Team;
• (c) Communicating quality policy matters within their Department;
• (d) Coordinating and assisting Departments/Divisions in responding to issues requiring corrective/preventive action And verify implementation of that action;
• (e) Coordinating the development and maintenance of Department /Division level Quality Management System, Quality Plan and applicable instructions;
• (f) Coordinating the response to incoming Product Quality Deficiency Reports within the Department /Division;
• (g) Assisting QMO in the scheduling of quality evaluations and coordinating quality evaluations within the Department /Division;
• (h) Assisting managers and supervisors in the implementation of Quality Management System elements, policy and objectives;
• (i) Interfacing between the Calibration Laboratory and the equipment managers for Out of Tolerance Notices (OTN).
• (j) Advising project managers in the preparation of project quality plans.
• (k) Performs at least one (1) formal Division self-assessment of the Quality Management System per year.