Theresa A Patrician
Abington,MA
Summary
Dynamic professional with a proven track record at University Orthopedics, excelling in insurance authorizations and problem-solving. Leveraged medical terminology and Microsoft Software expertise to enhance surgical scheduling efficiency and reduce cancellations. Demonstrated leadership in administrative roles, significantly improving team productivity and customer satisfaction.
Overview
21
21
years of professional experience
Work History
Surgical Scheduler
University Orthopedics
15 Roche Bros Way N Easton Mass 02356
08.2018 - 05.2024
- Assisted in the ongoing development of surgical scheduling policies and procedures, enhancing overall efficiency.
- Obtained surgical authorizations & Insurance company protocols
- .Helped reduce surgery cancellations due to administrative errors by meticulously reviewing physician orders prior to booking cases.
- Facilitated efficient rescheduling of cancelled or postponed procedures while minimizing disruption for both patients and providers.
- Improved staff communication through the consistent dissemination of updated surgery schedules to relevant departments.
- Followed physician's orders and availability calendar to schedule tests and procedures.
- Managed surgeon preferences, equipment needs, and special requests to ensure optimal preparation for each procedure.
- Supported hospital administration by providing regular reports on surgical scheduling metrics and trends.
- Sent daily case confirmations and checked with leadership on daily basis to make emergency changes and routine schedule updates.
- Reached out to patients to confirm arrival times and convey procedures.
Administrative Assistant
University Orthopedics
15 Roche Bros Way N Easton Mass 02356
04.2016 - 08.2018
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Handled sensitive patient information with discretion, adhering to strict HIPAA guidelines and safeguarding privacy at all times.
- Answered incoming calls, routed messages and resolved patient inquiries within target timeframes.
- Supported healthcare providers with the timely completion of necessary documentation, allowing them to focus on quality patient care.
- Verified insurance coverage to prepare for upcoming patient appointments.
- Assisted in the training of new administrative staff members, sharing expertise and best practices to support their professional development.
- Conducted insurance verification and preauthorizations and managed patient charts.
Phone Representative
University Orthopedics
15 Roche Bros Way N Easton Ma 02356
10.2013 - 04.2016
- Retained dissatisfied customers by offering tailored solutions that addressed their specific needs or issues comprehensively.
- Improved customer satisfaction by providing timely and accurate information on appointments and medical services.
- Managed multiple phone lines simultaneously, prioritizing calls effectively to maintain quality service standards.
- Achieved higher first-call resolution rates by listening attentively to customer concerns and addressing them promptly.
- Assisted colleagues with challenging calls, contributing to a positive work environment and improved team dynamics.
Supervisor/Administrative Assistant
South Shore Urology
780 Main Street Weymouth Ma 02190
01.2003 - 10.2013
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Secretarial duties which included scheduling & authorizing tests and appointments, phone triage, customer vare.
Education
High School Diploma -
Rockland High School
Mackinlay Way Rockland, MA 0237006.1981
Skills
- Insurance Authorizations
- Medical Terminology
- Microsoft Software Navigation
- Problem-Solving
- Administrative Support
Timeline
Surgical Scheduler
University Orthopedics
08.2018 - 05.2024
Administrative Assistant
University Orthopedics
04.2016 - 08.2018
Phone Representative
University Orthopedics
10.2013 - 04.2016
Supervisor/Administrative Assistant
South Shore Urology
01.2003 - 10.2013
High School Diploma -
Rockland High School