Theresa A. Servino
Highlands
Summary
Operations and administrative professional with expertise in supporting senior leadership in regulated industries such as pharmaceuticals and financial services. Skilled in coordinating complex projects, optimizing workflows, and ensuring compliance with industry standards. Proficient in project management and productivity tools, focusing on process improvement and organizational effectiveness. Recognized for high productivity, effective communication, and fostering collaboration in dynamic environments.
Overview
33
33
years of professional experience
Work History
R&D HCP Engagement Center of Excellence Analyst
Jazz Pharmaceuticals
Philadelphia
01.2024 - 01.2025
- Executed global R&D HCP engagement processes for meetings, conferences, and advisory boards.
- Developed event timelines and conducted annual needs assessments.
- Ensured regional alignment and coordinated KOL engagement at congresses.
- Served as Subject Matter Expert (SME) on HCP engagement best practices.
Global Medical Affairs Planning & Operations Analyst
Jazz Pharmaceuticals
Philadelphia
01.2021 - 01.2024
- Managed quarterly meetings for GMA, therapeutic areas, and MOE.
- Handled agenda development, meeting logistics, and post-meeting follow-up.
- Led global DEIB education initiatives promoting Inclusion for Innovation.
- Mentored peers and shared best practices for meeting efficiency.
Business Operations Coordinator, Global Medical Affairs
DBV Technologies
Summit
01.2017 - 01.2020
- Supported C-suite leadership with scheduling, expenses, project coordination, and onboarding.
- Oversaw HCP invoicing and billing approvals.
- Reviewed needs assessments and facilitated grants and GRC meetings.
- Supervised office managers across NJ and NYC locations.
Office Manager / Executive Assistant
DBV Technologies
Summit
01.2016 - 01.2017
- Supported the Chief Commercial Officer and VP of HR with administrative operations.
- Created agendas, coordinated travel, and assisted with onboarding.
- Ensured legal compliance in internal communications.
- Managed finance-related tasks including PR/POs and reconciliations.
- Led planning of company-wide events and retreats.
Executive Administrative Assistant / Office Manager
LPL Financial / Diversified Wealth Management Group
Livingston
03.2012 - 10.2016
- Efficiently managed documentation for annuities and insurance for executive advisors.
- Coordinated compliance communications with OSJ, ensuring regulatory adherence.
- Scheduled educational meetings with product wholesalers to enhance training initiatives.
- Maintained accurate logs of financial transactions and deposit records for audits.
- Managed executive calendars and scheduled appointments to optimize time management.
- Organized travel arrangements and itineraries for senior management effectively.
- Prepared detailed meeting agendas and recorded comprehensive minutes for all sessions.
Leasing Manager
Stone Mountain Properties
Short Hills
06.2006 - 10.2010
- Conducted property showings, guiding prospects through application processes.
- Reviewed lease agreements to ensure compliance with company policies.
- Coordinated maintenance requests, facilitating timely service for tenants.
- Developed marketing strategies to effectively promote available rental properties.
- Collaborated with finance team to process rental payments efficiently.
- Trained new leasing agents on company procedures and customer service standards.
- Created leasing contracts, collected rent payments, and maintained tenant records.
- Oversaw daily operations, maintenance, and administration of multiple properties.
District Sales Manager
ADP (Automatic Data Processing)
Parsippany
07.2003 - 06.2005
Department Head, Community Sales
Alterra Wynwood Assisted Living
Emerson
10.2001 - 06.2003
Sales Representative
Searle Pharmaceuticals
New York
01.1992 - 12.1995
Education
Bachelor of Science - Finance, Economics
Philadelphia University – School of Business Administration
Philadelphia, NY05-1989
Skills
- Project management
- Stakeholder engagement
- Regulatory compliance
- Cross-functional collaboration
- Business continuity planning
- Travel and expense reporting
- Time management and prioritization
- Event coordination
- Microsoft Office proficiency
- Detail-oriented problem solving
- Relationship management
- Data analysis
- Event planning
Timeline
R&D HCP Engagement Center of Excellence Analyst
Jazz Pharmaceuticals
01.2024 - 01.2025
Global Medical Affairs Planning & Operations Analyst
Jazz Pharmaceuticals
01.2021 - 01.2024
Business Operations Coordinator, Global Medical Affairs
DBV Technologies
01.2017 - 01.2020
Office Manager / Executive Assistant
DBV Technologies
01.2016 - 01.2017
Executive Administrative Assistant / Office Manager
LPL Financial / Diversified Wealth Management Group
03.2012 - 10.2016
Leasing Manager
Stone Mountain Properties
06.2006 - 10.2010
District Sales Manager
ADP (Automatic Data Processing)
07.2003 - 06.2005
Department Head, Community Sales
Alterra Wynwood Assisted Living
10.2001 - 06.2003
Sales Representative
Searle Pharmaceuticals
01.1992 - 12.1995
Bachelor of Science - Finance, Economics
Philadelphia University – School of Business Administration
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