Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Theresa Ashworth

Gilbert,AZ

Summary

Administration & Office Manager Expense Oversight / Client Relations / Dispatcher Results-driven professional combining extensive experience in leading administrative operations, support teams, change programs, contract management, and employee on-boarding activities for multi-million dollar operations. Extensive background in combining project coordination, business development, bookkeeping, executive support, and customer service to achieve organizational initiatives. Proven leader with expertise in researching, analysing, comparing, and interpreting facts and figures quickly. Accomplished in helping staff take projects from concept to launch while applying sound judgment to drive strong internal control resolutions over daily operations. Skilled in collaborating with all members of the organization to achieve business and financial objectives. Proven track record as a quick learner that grasps new ideas, programs, and technologies easily. Engaging Inside Sales Manager dedicated to customer base expansion and Pump sales growth. Strong history establishing culture of positive teamwork, enforcing policies and achieving brand mission. Built rapport with customers and employees while facilitating long-term partnerships.

Overview

22
22
years of professional experience

Work History

Inside Sales Team Lead

Tech-Flow
08.2022 - Current
  • Enhanced team performance, providing ongoing training and support to all members.
  • Managed key accounts, ensuring long-lasting partnerships through exceptional relationship-building skills.
  • Monitored sales metrics closely, making data-driven decisions to improve overall team performance.
  • Coordinated with outside vendors as needed for various projects or initiatives aimed at improving the overall effectiveness of the Inside Sales Team.
  • Developed strong client relationships through consistent communication and attentive customer service.
  • Cultivated productive relationships and maintained quality communications with account contacts to maximize client retention.
  • Contacted customers and prospects to generate new business to achieve company growth goals.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
  • Supported customers continuously from sales process to product set-up and use.

Operations Manager

SEARS HOME SERVICES
01.2008 - 07.2022
  • Achieve sales initiatives by steering operations using outlined plans and strategies to guide 25-50 managers and staff
  • Advanced continuous process improvements by constantly assessing results and realigning operations with to reduce cost or revamp on-boarding processes
  • Increased transparency into current positioning by maintaining up-to-date knowledge of product, service changes, and vendor sourcing.
  • Built a solid staff that “did more with less” by ensuring employees were cross-trained and flexible using “top-down” guiding principles to produce continuous “bottom up” improvements across functions.
  • Upheld accuracy by cross-referencing financial transactions in A/P and A/R reconciliation activities, Payroll, journal entries, verification of invoices, tracking receipts, balancing purchasing/receiving accounts, and summarizing details into separate ledgers and reports.

Office Manager

SEARS HOME SERVICES
01.2005 - 01.2008
  • Delivered efficiency with the organization with prioritization of assignments according to project timelines and milestones reached, resulting in consistent administration of correspondence, reporting, planning, and support for clients and the organization with up to 50 staff.
  • Reshaped operations by integrating new processes for efficiency and financial oversight, resulting in delivering cost savings with new procedural changes.
  • Served as a “point of resolution,” following through on all critical inter-department escalations to increase efficiency, ensure resolution, maintain the customer retention rate.
  • Strengthened customer service by successfully fostering highly empathetic client relationships, leading to earning a reputation for exceeding service standard goals.
  • Exercised discretion and sound judgment in a “gatekeeper” role by gracefully handling clients and vendors while also arranging meeting details, greeting guests upon arrival, and delivering agendas for meetings.

Customer Service Representative

SEARS HOME SERVICES
01.2002 - 01.2005
  • Managed the full scope of customer service to ensure customer satisfaction and quick issue resolution.
  • Acted as an “information resource,” cultivating strong client relationships with proactive solutions to problems tailored to their respective needs while providing clearly explained information.
  • Improved employee integration through training and mentoring of staff to develop the necessary success skills to achieve initiatives in administration and customer service.
  • Maximized efficiency in scheduling staff while ensuring quality assurance to meet call guidelines including service levels, handle time, and productivity to cover peaks and lulls in customer inquiries.
  • Helped position the organization competitively by spearheading marketing to target specific demographics, select the right-fit mediums to maximize exposure, and track results to ensure a higher return rate.

Education

BBA - Business Administration And Management

Northern Illinois University
Dekalb, IL

Licensed Massage Therapist -

Pima Medical Institute
01.2010

Skills

  • Efficiency Improvements
  • Project Team Assistance

Multi-region Operation Support

  • Event & Meeting Planning
  • Contracts, Presentations, Reports
  • Staff Training & Leadership
  • Constant innovation
  • LinkedIn/Social Networking
  • Sales Tracking
  • Account Management
  • Sales Forecasting
  • Planning and coordination
  • Product and service knowledge
  • Pipeline Management
  • Customer Service Management
  • Sales Development

Affiliations

  • AMTA
  • Nationally Certified LMT

Timeline

Inside Sales Team Lead

Tech-Flow
08.2022 - Current

Operations Manager

SEARS HOME SERVICES
01.2008 - 07.2022

Office Manager

SEARS HOME SERVICES
01.2005 - 01.2008

Customer Service Representative

SEARS HOME SERVICES
01.2002 - 01.2005

BBA - Business Administration And Management

Northern Illinois University

Licensed Massage Therapist -

Pima Medical Institute

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Theresa Ashworth