Theresa Atkinson
Caro,MI
Summary
Knowledgeable professional with twenty years of experience committed to delivering the best quality healthcare to patients. Innovative and goal oriented, focused on maximizing resource utilization to support scalable operations and increase bottom-line profitability. Organized and systematic with natural relationship-building and leadership talents.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Director Ancillary Services
McLaren Oakland
Pontiac, MI
01.2024 - Current
- Developed policies and procedures to ensure compliance with corporate standards.
- Coordinated resources across departments to maximize productivity levels.
- Implemented systems for tracking progress on key initiatives or projects.
- Promoted a culture of innovation and encouraged staff to contribute ideas.
- Directed operations to improve efficiency and increase profit margins.
- Managed crisis situations to minimize impact on operations and reputation.
- Project management experience with new construction of a free-standing ED and medical office building.
Director Imaging and Cardiovascular Services
McLaren Oakland
Pontiac, MI
02.2021 - 01.2024
- Developed policies and procedures to ensure compliance with corporate standards.
- Directed the organization's daily operations, ensuring compliance with applicable laws and regulations.
- Supported work-life balance to improve staff morale.
- Managed staff, financials, and key performance indicators to facilitate business operations.
- Coordinated activities with other departments to expedite work and improve interdepartmental performance.
- Recruited, trained, supervised, evaluated, and mentored staff members.
- Identified opportunities for improvement in operational performance metrics.
- Worked with cross-functional teams to achieve goals.
- Developed and implemented a primary PCI program. One of only two hospitals in the state of Michigan have this program.
- Oversaw construction and installation of new IR lab.
Director Ancillary Services
McLaren Caro
Caro, MI
05.2014 - 11.2021
- Directed the organization's daily operations over ancillary departments including diagnostic imaging, cardiopulmonary, sleep lab, physical therapy, food and nutrition, and laboratory.
- Developed department budgets, monitored expense reports, and involved in strategic planning to set long term goals for the organization.
- Resolved customer complaints while prioritizing customer satisfaction, and loyalty.
- Planned and implemented strategies to grow revenue.
- Implemented successful business strategies to increase revenue and target new markets.
- Conducted regular meetings with department heads to review progress on strategic initiatives.
- Developed and presented new ideas and conceptualized new approaches and solutions.
- Identified opportunities for improvement in operational performance metrics.
Radiology Manager
Caro Community Hospital
Caro, MI
03.2008 - 05.2014
- Implemented processes designed to reduce waiting times for patients receiving imaging services.
- Developed and implemented radiology department policies and procedures.
- Managed daily operations of the radiology department, including scheduling staff, ordering supplies, and ensuring patient safety..
- Oversaw recruitment and hiring of radiology personnel.
- Created monthly reports on financial performance metrics such as revenue generated by each modality or exam type.
- Completed general administrative tasks to support radiology department.
- Identified new technology needs for equipment upgrades or replacement schedules based on industry trends.
- Collaborated with other healthcare departments to coordinate patient care services.
Assistant Radiology Supervisor
Caro Community Hospital
Caro, MI
01.2005 - 03.2008
- Implemented new technology solutions to improve workflow processes in the radiology department.
- Supervised daily operations of the radiology department including staffing coverage and equipment maintenance.
- Ensured compliance with regulatory requirements related to radiation safety protocols.
- Trained and mentored junior radiology staff.
- Maintained inventory and supply levels for contrast materials, film, catheters and other medical items, checking inventory stock and reordering items running low.
Radiologic Technologist
Caro Community Hospital
Caro, MI
06.1996 - 01.2005
- Performed radiographic procedures and related techniques, producing quality images for timely interpretation.
- Fostered relationships with patients to minimize anxiety and distress and enhance cooperation.
- Participated in continuing education activities related to new developments in Radiologic Technology field.
- Maintained a safe environment by adhering to radiation safety protocols and guidelines.
- Provided patient care instructions prior to radiologic procedures and administered contrast agents as needed.
Education
Master of Science - Healthcare Administration
Central Michigan University
Mount Pleasant, MI12-2020
Bachelor of Science - Healthcare Administration/Community Development
Central Michigan University
Mount Pleasant, MI05-2018
Skills
- Business Administration
- Project Coordination
- Operations Management
- Staff Development
- Organizational Development
- Budget Control
- People Management
Certification
- American Registry of Radiologic Technologists -Radiography
- American Registry of Radiologic Technologists - Computed Technology
Additional Information
- PACs Administrator
- Clinical Instructor
- Committee Chair - Employee Engagement, Diversity & Inclusion
- MHA Small and Rural Hospital Council Member
- Subject Matter Expert - Kronos, Healthland EMR, GE PACs
Timeline
Director Ancillary Services
McLaren Oakland
01.2024 - Current
Director Imaging and Cardiovascular Services
McLaren Oakland
02.2021 - 01.2024
Director Ancillary Services
McLaren Caro
05.2014 - 11.2021
Radiology Manager
Caro Community Hospital
03.2008 - 05.2014
Assistant Radiology Supervisor
Caro Community Hospital
01.2005 - 03.2008
Radiologic Technologist
Caro Community Hospital
06.1996 - 01.2005
Master of Science - Healthcare Administration
Central Michigan University
Bachelor of Science - Healthcare Administration/Community Development
Central Michigan University
- American Registry of Radiologic Technologists -Radiography
- American Registry of Radiologic Technologists - Computed Technology
Similar Profiles
Arianna BankstonArianna Bankston
Patient Sitter at Mclaren OaklandPatient Sitter at Mclaren Oakland
Cherie HendersonCherie Henderson
Patient Access Representative at McLaren OaklandPatient Access Representative at McLaren Oakland
Suliman SulimanSuliman Suliman
Resident Physician, Internal Medicine at McLaren OaklandResident Physician, Internal Medicine at McLaren Oakland