Summary
Overview
Work History
Education
Skills
Certification
Affiliations
Work Availability
Languages
References
Work Preference
References
Quote
Websites
Timeline
CustomerServiceRepresentative
Theresa Baker

Theresa Baker

Level-Entry Cybersecurity Analyst
Richfield,MN

Summary

Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.

Overview

1
1
years of professional experience
1
1
Certificate

Work History

Childcare Provider

Self Employed
Richfield, MN
05.2011 - Current
  • Assisted with feeding infants and toddlers during meal times.
  • Assisted in developing and implementing lesson plans to meet the individual needs of each child.
  • Organized age-appropriate activities such as games, arts and crafts and outdoor play.
  • Taught basic skills such as personal hygiene, social manners and appropriate behavior.
  • Maintained a clean and organized play area.
  • Monitored children's progress through ongoing assessments of their abilities and interests.
  • Assisted in planning nutritious snacks and meals according to dietary guidelines set forth by state regulations.
  • Encouraged positive interactions between children by providing supervision at all times.
  • Read books aloud to small groups or individual children.
  • Provided a safe, nurturing and stimulating environment for children to learn and grow.
  • Engaged in creative play activities that promoted language development, physical activity and problem solving skills.

Host

Rainforest Cafe
Bloomington, MN
09.2008 - 08.2010
  • Provided customers with accurate wait times and monitored waiting list.
  • Assisted servers in seating guests by escorting them to their tables.
  • Took reservations over phone and in person.
  • Served as point-of-contact for resolving guest complaints or special requests.
  • Managed incoming calls during busy shifts.
  • Contributed to team efforts by accomplishing related tasks as needed.
  • Greeted guests upon arrival and provided them with menus.
  • Provided excellent customer service by anticipating customer needs.
  • Answered customer inquiries regarding the menu, restaurant services, and special promotions.
  • Answered telephone to provide dining information and take reservations.
  • Greeted guests and gathered information to seat groups or place on waitlist.
  • Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
  • Notified server after seating parties in section to facilitate prompt service.
  • Accommodated guests with children and special needs to promote comfortable dining experience.
  • Answered phones promptly to record and confirm reservations.
  • Responded appropriately to customer complaints, bringing major issues to attention of manager on duty.
  • Greeted incoming guests to escort to assigned dining area and present menus.

Sales Associate

Bath & Body Works
Bloomington, MN
12.2007 - 10.2008
  • Conducted inventories on a regular basis to track stock levels.
  • Restocked shelves as needed to ensure sufficient inventory levels.
  • Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
  • Processed returns, exchanges, and refunds in accordance with company policies.
  • Demonstrated product features and benefits for customers' needs.
  • Organized stockroom shelves according to size, color or style.
  • Provided accurate information about products, prices and services.
  • Maintained up-to-date knowledge of store merchandise and policies.
  • Processed credit card transactions quickly and securely.
  • Processed transactions using a point-of-sale system.
  • Greeted customers and provided exceptional customer service.
  • Maintained cleanliness of store environment including floors, windows, displays.
  • Developed trusting relationships with customers by making personal connections.
  • Engaged customers in friendly, professional dialogue to determine needs.

Cashier

Potbelly's Sandwich Shop
Richfield, MN
11.2007 - 09.2008
  • Performed other duties as assigned by management.
  • Issued receipts, refunds, credits or change due to customers.
  • Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Operated cash register or POS system to receive payment by cash, check and credit card.
  • Scanned merchandise using point-of-sale system for accurate purchase totals.
  • Delivered high level of customer service to patrons using active listening and engagement skills.
  • Answered customer questions and provided store information.

Education

High School Diploma -

Ardenne Extension High School
Kingston, Jamaica
07-2001

Some College (No Degree) - Accounting and Business Management

Visionary Institute Of Business
Kingston, Jamaica

Skills

  • Group leadership
  • Activity Planning
  • Payment Processing
  • Inventory Control
  • Customer Needs Assessment
  • Product Sales
  • Cash Handling Accuracy
  • POS System Operation
  • Cash Register Operation
  • Excellent communication skills
  • Problem-Solving
  • Multi-tasking strength
  • Problem-solving skills
  • Listening Skills
  • Compliance Monitoring
  • Access Control
  • Cybersecurity frameworks
  • Data Encryption
  • Network Security
  • Incident Response
  • Firewall configuration
  • Relationship Building
  • Excellent Communication
  • Monitoring computer viruses
  • Decision-Making
  • Teamwork and Collaboration
  • Risk Assessment
  • Problem-solving abilities
  • Goal Setting
  • Attention to Detail
  • Protecting networks
  • Data Security
  • Multitasking
  • Security Needs Assessment
  • Self Motivation
  • Time Managements

Certification

1. Google Cybersecurity Certificate - https://coursera.org/share/6a6626629cfd77f8276ac71562715daa

* Foundation of Cybersecurity

* Play It Safe: Manage Security Risks

* Connect and Protect: Networks and Network Security

* Tools of the Trade: Linux and SQL

* Assets, Threats, and Vulnerabilities

* Sound the Alarm: Detection and Response

* Automate Cybersecurity Tasks with Python

2. SQL for Beginners: Querying Data - https://coursera.org/share/7270995dfa5d84ad6c7ce07019559e6c

3. Python for Data Analysis: Pandas & NumPy - https://coursera.org/share/3b4b42cf7cc4d7269a7d4314b6ddd6b2

4. Getting Started with Microsoft Power Point - https://coursera.org/share/bad27e8693989c358f2271cf8dee9892

5. Using Basic Formulas and Functions in Microsoft

Excel - https://coursera.org/share/f6148f88f1fe490905a137b0ef04ae98

6. Getting Started with Microsoft Word - https://coursera.org/share/24dc281a79cf85cfe9ffd33ac928cf45

7. Getting started with Microsoft Office 365 - https://coursera.org/share/8d4b31cea45d65dc8ae59fc48d92819b

8. Google Ads for Beginners - https://coursera.org/share/993ebc21365016c5ed5e9792305b5b42

9. Sales Training for High Performing Teams - https://coursera.org/share/5426e90018768888aff83a1c56f24c42

* Sales Training: Building Your Sales Career

* Sales Training: Techniques for a Human-Centric Sales Process

* Sales Training: Sales Team Management

* Sales Training: Inbound Business Strategy

Affiliations

I am a balanced person who has worked in various roles in retail, as a host, and as a self-employed child care provider. Some of my balanced experience includes being an excellent communicator with good organizational, problem-solving, conflict resolution skills, customer service, and management. I have a balanced approach to work and life. I am looking for a job where I can use my balanced skills and experience.

I want to start my new career path in cybersecurity. I chose this career path because of the high demand for cybersecurity professionals which currently remains at an all-time high, with companies, individuals and industries requiring ongoing protection from cyber criminals. And with cybersecurity job demand at its peak, there is an abundant variety of different career paths in cybersecurity to choose from.

I have just complete several courses in cybersecurity and have earned myself a professional certificate. I have gained much knowledge in the areas of SQL, Linux, Python, Pandas & Numpy, just to name a few.

I wish to receive a job as an intern to gain some experience in my new career field. I have a passion for a work environment that has a lot to do with customer service, problem-solving, and great teamwork.

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Languages

English
Native language
English
Advanced (C1)
C1

References

References available upon request.

Work Preference

Work Type

Full Time

Location Preference

Remote

Important To Me

Career advancementWork-life balancePersonal development programsHealthcare benefitsWork from home optionPaid time offTeam Building / Company RetreatsPaid sick leave401k matchStock Options / Equity / Profit Sharing4-day work weekCompany Culture

References

References available upon request.

Quote

There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins

Websites

Timeline

Childcare Provider

Self Employed
05.2011 - Current

Host

Rainforest Cafe
09.2008 - 08.2010

Sales Associate

Bath & Body Works
12.2007 - 10.2008

Cashier

Potbelly's Sandwich Shop
11.2007 - 09.2008

High School Diploma -

Ardenne Extension High School

Some College (No Degree) - Accounting and Business Management

Visionary Institute Of Business

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Theresa BakerLevel-Entry Cybersecurity Analyst