THERESA BANKER
Rochester,NY
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Administrative Assistant
Neonatology, Pediatrics
01.2016 - Current
- Provide administrative support to Division Chief, Division Administrator, Director of the Neonatal -Perinatal Fellowship Director
- Provide administrative support to the Dean’s Teaching Fellowship Program
- Responsible for maintaining Faculty schedules in Outlook
- Responsible for Division finance account reconciliation
- Manage Computer and equipment inventory
- Responsible for Space, renovation and relocating projects for Division
- Responsible for all outside vendor contact for Division
- on boarding new Faculty
- responsible for Division recruitment
- Provide coverage and back up for Division Administrator
- Division liaison for Pediatric Administration.
Secretary
Neonatology
01.2012 - 01.2016
- Provide administrative support to Administrative Assistant and Faculty
- Provide administrative support to NRN Research Director and coordinators
- Responsible for scheduling multi-level meetings within the Department of Pediatrics
- Responsible for maintaining and scheduling in Outlook for several faculty members
- Responsible for department scanning, mail and back up to Administrative Assistant.
Secretary
Renal Transplant Office
01.2011 - 01.2012
- Provide administrative specialty project support to department Administrator
- Provide administrative support to physicians, Transplant Coordinators and all related departments
- Responsible for scheduling patients with testing, consults and evaluation appointments within other departments for evaluation process & obtaining pre-authorization for certain testing with insurance companies
- Responsible for scheduling patients, arriving patients for clinic appointment follow up
- Responsible for department scanning, mail and back up to lead secretary.
Intake Coordinator
University Counseling Center
01.2008 - 01.2011
- Provide executive-level administrative support to the Assistant to the Director, with a demonstrated ability to improvise, improve procedures and meet specific deadlines
- Responsible for all aspects of scheduling and daily management of P5/Pyramed
- Assist the Director of Training with annual intern applicant interview scheduling
- Process expense reports, annual audit of client files, prepare daily deposits
- Work closely with the department Administrator and Information specialist
- Provide backup to the Department receptionist.
Secretary
Cardiology Department
01.2007 - 01.2008
- Provide administrative support to physicians, nurses and all related departments
- Responsible for scheduling patients, arriving patients and appointment follow up
- Daily drawer reconciliation, daily deposits.
Education
Associate of Science in Business Administration -
MONROE COMMUNITY COLLEGE
Rochester, NY01.2010
Data Processing diploma - undefined
BRYANT & STRATTON BUSINESS INSTITUTE
Rochester, NY01.1986
Skills
- MS Word, Excel, Outlook, Power Point, Access
- Adobe (PDF file creation/editing)
- URSpace Equipment system
- RedCAP (research subjects Database)
- UR Blackboard system
- UR Gems Finance Database program
- Advarra Subject Payment Program
- LDMS (research laboratory inventory data base)
- E-record (electronic health records)
- Pyramid/P5 (electronic scheduling and health records)
- OnBase and Allscripts
- Dictation/Transcription
Certification
Continuous Learning for Administrators of Sponsored Programs (CLASP), 2012
Awards
Bronze Star recipient 2017 & 2021
References
Contact information provided upon request.
Timeline
Administrative Assistant
Neonatology, Pediatrics
01.2016 - Current
Secretary
Neonatology
01.2012 - 01.2016
Secretary
Renal Transplant Office
01.2011 - 01.2012
Intake Coordinator
University Counseling Center
01.2008 - 01.2011
Secretary
Cardiology Department
01.2007 - 01.2008
Associate of Science in Business Administration -
MONROE COMMUNITY COLLEGE
Data Processing diploma - undefined
BRYANT & STRATTON BUSINESS INSTITUTE
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