Microsoft 365 & Apps
Theresa Beck
Office Manager, Administrator, Sales, Hospitality
Franktown,CO
Summary
Proven leader in driving organizational success, I leveraged strategic planning and problem-solving abilities at Parker Montessori to enhance operational efficiency and foster a culture of excellence. Skilled in office management and teamwork, my approach resulted in streamlined processes and improved customer relations, contributing significantly to the institution's goals. Professional with experience in student enrollment, database management and customer service. Expertly manages database software and systems and provides superior support for diverse needs. Knowledgeable about student information management systems and best practices in education. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
24
24
years of professional experience
31
31
Years of customer and client interaction and management
22
22
Years of sales / account manager / account eecutive
12
12
Years of CEO / management
8
8
Years of purchasing / buyer
3
3
Years of hospitality
1
1
Language
11
11
Certificates
Work History
Administrative Office Manager
Parker Montessori
Parker, CO
11.2023 - Current
- Supported Director and Teachers in accomplishing their goals through diligent administrative assistance such as, searching and installing new system updates to help the organization with tasks.
- Developed comprehensive policy manuals outlining procedures, guidelines, and contributing to a well-organized workplace culture. Produced Employee Manuals, Parent Handbook, to be updated according to licensing and school policy.
- Oversaw facility maintenance requests; coordinating with building management to address repairs or improvements efficiently.
- Managed vendor relationships and negotiated contracts for cost savings while maintaining high-quality services.
- Conducted regular inventory assessments of office supplies; ordering necessary items proactively to prevent stock shortages.
- Worked with Colorado State on Licensing, immunizations and other programs.
- Conducted monthly drills for the entire school on Fire, Tornados and Lock Down / Shut Out procedures.
- Served as a liaison between upper management and staff members and facilitating open channels of communication to address concerns or issues promptly.
- Provided exceptional customer service when addressing all of the Parents and Children.
- Organization of the entire school documents, storage of items and products.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
- Facilitated smooth communication between departments, addressing concerns promptly to maintain harmonious work relationships.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Streamlined office operations by implementing efficient filing systems and organizational strategies.
- Managed hiring process from job posting to onboarding, ensuring top talent acquisition for key positions.
- Improved communication between departments for better collaboration and problem solving.
- Collaborated with IT department in troubleshooting technical issues, improving overall system functionality.
- Coordinated events and meetings, resulting in seamless execution and positive attendee experiences.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions
- Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships
- Contributed to cost reduction efforts by identifying opportunities for process improvements and negotiating vendor contracts
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors
- Maintained inventory of office supplies and placed orders
- Developed strategies to streamline and improve office procedures
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes
- Liaised between clients and vendors and maintained effective lines of communication
- Assisted coworkers and staff members with special tasks on daily basis
Key Account Sales Executive {Owner}
Mountain Creek Marketing Inc.
Greenwood Village, Colorado
06.2009 - 11.2022
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed vital operational initiatives to drive and maintain substantial business growth.
- Managed and maintained a team of 11 employees.
- Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
- Built productive relationships with industry partners and competitors to support strategic business objectives.
- Reviewed individual department performance and worked with leadership to improve processes, procedures, and practices.
- Engaged positively with staff and leadership colleagues, soliciting, and encouraging feedback and collaborative spirit.
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Managed sales cycle to maintain solid customer base.
- Trained clients on product features and updates to secure buy-in.
- Traveled across territory to connect with established and prospective customers. Worked with major Fortune 500 companies nationally.
- Monitored budgeting, forecasting, expenditures, and performance for accounts.
- Completed daily cash functions like account tracking, payroll, and wage allocations, budgeting, donating, cash, and banking reconciliations.
- Used advanced software to prepare documents, reports, and presentations.
- Trained new employees on accounting principles and company procedures.
- Cultivated forward-thinking, inclusive, and performance-oriented business culture to lead industry in innovation and push progress.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Delivered exceptional customer service, resulting in numerous referrals from satisfied clients.
- Streamlined internal processes for increased efficiency in managing key account portfolios.
- Managed contract negotiations with keen attention to detail, ensuring favorable terms for both parties involved while minimizing risk exposure for the organization.
- Boosted client satisfaction by providing tailored sales solutions and addressing their unique needs.
- Collaborated with product development teams to ensure alignment with clients'' evolving requirements and preferences.
- Collaborated with product development teams to ensure alignment with clients'' evolving requirements and preferences.
Guest Service Representative
Town Place Suites Denver Tech Center By Marriott
Englewood, Colorado
09.2000 - 05.2012
- .Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Collaborated with team members to handle guest requirements from check-in through check-out.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Over looked housekeeping procedures, through-out business day.
- Managed to stock and fill supplies in gift area of hotel.
- Handled multiple phone lines efficiently, directing calls to appropriate departments or taking detailed messages when necessary.
- Enhanced guest satisfaction by providing personalized assistance and addressing their needs promptly.
- Contributed to the achievement of team sales goals by actively promoting hotel amenities and services.
- Utilized property management software proficiently for efficient guest data management and reporting purposes.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for arriving guests.
- Implemented upselling strategies during check-in process to maximize revenue opportunities without compromising guest satisfaction levels.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Maintained detailed knowledge of hotel amenities, services, policies, and procedures to provide accurate information to guests.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
Education
High School Diploma -
Arvada High School
Arvada, CO 08.1978 - 06.1980
Skills
Accomplishments
- Help get some Colorado Programs implemented within Parker Montessori.
- Worked with scheduling tours, meetings and school programs to benefit the children and support the school.
- Collaborated with the team to grow our business from $50,000 in commission to over $1,700,000 in commission.
- Supervised team of 11 staff members at Mountain Creek Marketing. The supervised 8 staff members at Parker Montessori.
- Worked along with Fortune 500 Companies, creating programs for companies throughout the US.
- Work with manufacturing companies on product development and programs for retailers.
- Worked as an inside employee with a large Grocery Chain, helped with POS and Plan-O-Grams, communicated with stores, and helped with pre-determined future orders for seasonal and everyday items.
- Worked with our team to create and execute merchandise displays for everyday and holidays.
- Negotiated national programs for all stores with huge rebates contributing to the bottom-line profits.
- Designed the website for Mountain Creek Marketing, Inc.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridSoftware
Colorado Immunizations Portal
Colorado UPK Programs
CRM's
Adobe Creative Apps
ProCare
Early Learning Ventures / Alliance Core
Google Docs
Various Calendars
Canva Program
Mix Books
PhotoShop
Outlook
Sales Outlook
Sales Force
Constant Contact
Web Designs and Wordpress
Quickbooks
Network Solutions
Go Daddy
Getty Images & IStock Photos
Certification
Child Welfare Training
Timeline
Administrative Office Manager
Parker Montessori
11.2023 - Current
Key Account Sales Executive {Owner}
Mountain Creek Marketing Inc.
06.2009 - 11.2022
Guest Service Representative
Town Place Suites Denver Tech Center By Marriott
09.2000 - 05.2012
High School Diploma -
Arvada High School
08.1978 - 06.1980
Interests
Family
Travel
Photography and Creating Photography Books
Learning and expanding knowledge of computer programs.
The knowledge of computers and programs are not only interest of mine, but could classify as hobbies. I want to learn everyday, learning something new. I have over the years was self taught programs, portals, websites. with some additional help online. One of my most recent website was http://pine-cove.com. I find learning something new in the fast and ever changing world of computers fascinating. Programs that I am able to work in are Microsoft 365, consisting of PowerPoint, Excel, Outlook, Word, and additional apps inside Microsoft. One of my stronger points of Microsoft is PowerPoint and Excel. Crating POS, Brochures, Sales Presentations, analyzing numbers in spreadsheets, using Pivot Charts and Graphs. I have done Quickbooks Online, created my own website with Word Press, worked inside major company portals and CRM programs among other programs listed in my resume.