Summary
Overview
Work History
Education
Skills
Timeline
Generic

THERESA BELL-GARCIA

Brooklyn

Summary

Self-reliant and driven professional with a genuine interest in exploring inter-departmental opportunities within the New York City Police Department. With over 30 years of experience successfully handling tasks in various departments, I am organized and dedicated, with a proven track record of providing exceptional customer service. Keen attention to detail and strong decision-making skills enable effective management of multiple concurrent tasks. Demonstrated ability to work independently or as part of a team, utilizing analytical, problem-solving, and decision-making skills. Dedicated administrative professional experienced in providing support for projects, programs, and initiatives. Known for exceptional customer service in various environments, offering keen attention to detail and strong decision-making skills for effective task management. Self-motivated work ethic allows for effective performance in team environments.

Overview

35
35
years of professional experience

Work History

Senior Police Administrative Aide

New York City Police Department
06.2023 - Current
  • Maintained City time payroll processing system and records, gathering and calculating and inputting data and managing and verifying timekeeping reports.
  • Computing various city workers take-home pay/ and processing various time keeping reports.
  • Assisted various staff members about their wages and various information about their time records.
  • Ability to establish a course of action and strategic planning
  • Skilled in the most advanced applications used for maintaining digital files of routine applications.
  • Contributed to the development and implementation of policies and procedures, ensuring compliance with local, state, and federal regulations.
  • Responsible for clerical staff, including one year of supervisory experience.
  • Entered information from crime reports into police department's database using various computer applications.

Police Administrative Aide

New York City Police Department-NYPD
10.1989 - 05.2023
  • Entered information from crime reports into police department's database using the NYPD management
  • information Computer System.
  • Answered phone and provided assistance to various
  • callers referring them to various city agencies.
  • Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments.
  • Performed daily typing and filing for major crimes unit.
  • Observed strict confidentiality guidelines to properly secure information and data.
  • Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
  • Entered information from crime reports into police department's management information system.

Education

Bachelor of Arts - Social Sciences

The College of New Rochelle
New Rochelle, New York
01.2007

Skills

  • Customer Service Skills
  • Excellent organizational, problem solving, and multitasking skills
  • Ability to work patiently and confidently even during high stressed situations
  • Assisted the public with various social issues and referred them to various city agencies
  • Team Collaboration
  • Interpersonal and written communication
  • Data Integrity
  • Telephone and email etiquette

Timeline

Senior Police Administrative Aide

New York City Police Department
06.2023 - Current

Police Administrative Aide

New York City Police Department-NYPD
10.1989 - 05.2023

Bachelor of Arts - Social Sciences

The College of New Rochelle
THERESA BELL-GARCIA