THERESA BELL-GARCIA
Brooklyn
Summary
Self-reliant and driven professional with a genuine interest in exploring inter-departmental opportunities within the New York City Police Department. With over 30 years of experience successfully handling tasks in various departments, I am organized and dedicated, with a proven track record of providing exceptional customer service. Keen attention to detail and strong decision-making skills enable effective management of multiple concurrent tasks. Demonstrated ability to work independently or as part of a team, utilizing analytical, problem-solving, and decision-making skills. Dedicated administrative professional experienced in providing support for projects, programs, and initiatives. Known for exceptional customer service in various environments, offering keen attention to detail and strong decision-making skills for effective task management. Self-motivated work ethic allows for effective performance in team environments.
Overview
35
35
years of professional experience
Work History
Senior Police Administrative Aide
New York City Police Department
Brooklyn New York
06.2023 - Current
- Maintained City time payroll processing system and records, gathering and calculating and inputting data and managing and verifying timekeeping reports.
- Computing various city workers take-home pay/ and processing various time keeping reports.
- Assisted various staff members about their wages and various information about their time records.
- Ability to establish a course of action and strategic planning
- Skilled in the most advanced applications used for maintaining digital files of routine applications.
- Contributed to the development and implementation of policies and procedures, ensuring compliance with local, state, and federal regulations.
- Responsible for clerical staff, including one year of supervisory experience.
- Entered information from crime reports into police department's database using various computer applications.
Police Administrative Aide
New York City Police Department-NYPD
New York, NY
10.1989 - 05.2023
- Entered information from crime reports into police department's database using the NYPD management
- information Computer System.
- Answered phone and provided assistance to various
- callers referring them to various city agencies.
- Handled walk-in complaints professionally and empathetically; recording details accurately before forwarding to relevant departments.
- Performed daily typing and filing for major crimes unit.
- Observed strict confidentiality guidelines to properly secure information and data.
- Handled incoming calls from the public professionally, providing information or directing callers to appropriate personnel as needed.
- Entered information from crime reports into police department's management information system.
Education
Bachelor of Arts - Social Sciences
The College of New Rochelle
New Rochelle, New York01.2007
Skills
- Customer Service Skills
- Excellent organizational, problem solving, and multitasking skills
- Ability to work patiently and confidently even during high stressed situations
- Assisted the public with various social issues and referred them to various city agencies
- Team Collaboration
- Interpersonal and written communication
- Data Integrity
- Telephone and email etiquette
Timeline
Senior Police Administrative Aide
New York City Police Department
06.2023 - Current
Police Administrative Aide
New York City Police Department-NYPD
10.1989 - 05.2023
Bachelor of Arts - Social Sciences
The College of New Rochelle