THERESA BEST
Summary
Seasoned medical office professional with 20+ years of experience in high-volume environments, adept at streamlining workflows and managing patient schedules efficiently, with a dedicated work ethic.
Overview
25
25
years of professional experience
Work History
Medical Office Receptionist
Sarasota Vascular Specialists
04.2005 - Current
- Check in patients for appointments to facilitate smooth clinic operations.
Validate patient insurance, demographic information, and health history for accuracy and compliance. - Check out patients to ensure they receive the necessary information and appointments.
- Collect copayments, deductibles, and outstanding balances.
- Coordinate, reschedule, and validate patient appointments.
- Coordinate physician schedules consistent with surgical calendar, meetings, and absences.
- Execute clerical tasks including copying, faxing, and emailing.
- Handle high call volumes, directing inquiries to appropriate departments, while ensuring accurate information delivery to callers.
- Coordinate new supply orders to ensure timely replenishment of inventory.
Supervised inventory control to maintain optimal stock levels.
Restocked areas efficiently to enhance product availability. - Kept up with new developments in medical coding changes and requirements.
- Supervised front desk operations and managed team schedules to ensure smooth daily operations.
- Resolved guest inquiries and complaints with professionalism and care.
- Trained new team members on essential tasks including office protocols, software applications, and phone systems.
Cashier
Stockyard Western Wear and Feed
04.2004 - 04.2005
- Processed refunds and managed billing for store accounts.
Balanced and maintained accuracy of cash drawer operations. - Customer service support.
- Processed special orders, handled payments, including shipping costs.
- Managed and redirected calls for multi-line phone call system.
- Restocked, labeled, and showcased merchandise as required.
- Guided staff in assisting customers with loading purchases.
Cashier
Kash -N- Karry
01.2001 - 01.2003
- Operated cash register and processed customer transactions efficiently.
- Streamlined and balancing cash drawers.
- Supervised customer service station, managing lottery tickets, executing refunds, and handling customer inquiries and grievances.
- Scheduled employee shifts and monitored attendance records.
Education
High School Graduate -
Booker High School
Skills
- Detail-oriented
- Customer support
- Effective communication
- Office management
- Data management
- Appointment Scheduling and Management
- Inventory control of supplies
- Multi-line phone handling
Timeline
Medical Office Receptionist
Sarasota Vascular Specialists
04.2005 - Current
Cashier
Stockyard Western Wear and Feed
04.2004 - 04.2005
Cashier
Kash -N- Karry
01.2001 - 01.2003
High School Graduate -
Booker High School