THERESA BIBEAULT
CHESAPEAKE,VA
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Registered in R, MRI, CT, M.
Overview
36
36
years of professional experience
Work History
Manager in Radiology
Sentara Leigh Advanced Imaging Center
Norfolk, VA
01.2015 - Current
- Oversaw daily operations of outpatient clinics, ensuring efficient imaging services delivery.
- Implemented process improvements to optimize workflow in imaging procedures.
- Managed scheduling and resource allocation for imaging appointments and staff effectively.
- Trained new employees on operational protocols and best practices in imaging.
- Monitored staff performance, addressing issues to maintain high standards.
- Facilitated interdepartmental communication to enhance patient services.
- Collaborated with healthcare teams to prioritize patient-centered care.
- Assessed team members' skillsets for effective task assignment and optimal efficiency.
Manager in Radiology
Sentara Greenbrier Advanced Imaging Center
Chesapeake, VA
01.2006 - Current
- Team Coordinator to Manager in outpatient clinics.
- Oversaw daily operations of advanced imaging services and staff management.
- Implemented process improvements to enhance workflow efficiency in imaging procedures.
- Managed scheduling and resource allocation for imaging appointments and staff.
- Collaborated with healthcare teams to ensure patient-centered care delivery.
- Facilitated communication between departments to support streamlined patient services.
- Ensured compliance with safety regulations and quality standards in imaging operations.
- Monitored staff performance and addressed issues.
- Trained employees on additional job positions to maintain coverage of roles.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Conducted performance reviews for team members.
- Resolved customer complaints and issues promptly, maintaining a positive brand image.
- Delegated work to staff, setting priorities and goals.
MRI
Sentara Norfolk General Hospital
Norfolk, VA
01.2003 - 12.2005
- Operate a Siemens, Magnatom, 1.5 Tesla MRI unit.
- Also a Siemens, Trio, 3T MRI unit, and a General Electric LX 1.5T MRI unit.
- Trained in various modalities; CAT scan, MRI imaging, radiography imaging, operating room procedures, trauma, fluoroscopy, and charge technician.
- Responsibilities include obtaining radiographic quality images while maintaining patient care, managing floor/staffing issues.
- (Level I Trauma Center)
MRI/Medical Instrument Technologist
Portsmouth Naval Medical Hospital
Portsmouth, VA
01.2002 - 12.2005
- Operate the two General Electric LX 1.5 Tesla MRI units and an ONI 1.0T Extremity MRI unit.
- Train staff on equipment, protocols, and procedures.
- Ensure patient MRI safety clearance.
- Review orders requested, select protocol needed and conduct examination while monitoring patient.
- Assisted physicians in preparing anesthesia and specialty cases.
- Ensure quality images transmitted to PAC’s system for radiologist’s interpretation.
- Trained in the operation or various types of procedural equipment, such as pulse ox, crash cart, EKG.
- Monitoring and Med-Rad contrast power injector.
- Dir Clinical Support Services, Radiology
- (GS. 2004-2006)
MRI/CT Technologist
Sentara Virginia Beach General
Virginia Beach, VA
01.1996 - 12.2005
- Operate a Siemens, Magnatom, 1.5 Tesla MRI unit.
- Also a Siemens Verio 3T MRI unit, and a General Electric LX 1.5T MRI unit.
- Trained in various modalities; CAT scan, MRI imaging, radiography imaging, operating room procedures, trauma, fluoroscopy, and charge technician.
- Responsibilities include obtaining radiographic quality images while maintaining patient care, managing floor/staffing issues.
- (Level II Trauma Center)
MRI/Medical Instrument Technologist
The Arora Group, Inc.
Gaithersburg, MD
01.2002 - 12.2004
- Operate the two General Electric LX 1.5 Tesla MRI units and an ONI 1.0T Extremity MRI unit.
- Train staff on equipment, protocols, and procedures.
- Ensure patient MRI safety clearance.
- Review orders requested, select protocol needed and conduct examination while monitoring patient.
- Assisted physicians in preparing anesthesia and specialty cases.
- Ensure quality images transmitted to PAC’s system for radiologist’s interpretation.
- Trained in the operation or various types of procedural equipment, such as pulse ox, crash cart, EKG.
- Monitoring and Med-Rad contrast power injector.
MRI Technologist
Healthsouth Diagnostic Center of Virginia Beach
Virginia Beach, VA
01.1997 - 12.2002
- Trained in the operation of General Electric LX 1.5 Tesla MRI unit.
- Also trained in operations of procedural equipment.
- Duties included pre and post patient care, diagnostic imaging, performing mammography, CT scans, MR imaging, ensuring ACR quality images and perform equipment level diagnostic testing on equipment.
- Additional duties include those of JCAHO safety officer, radiation safety officer, monthly employee schedules, ordering office and equipment supplies, and assisting radiologist during special procedural cases.
Radiology Office Assistant
Virginia Beach General Hospital
Virginia Beach, VA
01.1996 - 12.1996
- Position entailed scheduling radiology exams, preparing film jackets for next day studies and ensuring accuracy of film jacket location.
Accounting Representative
Seaview Billing Associates
Staten Island, NY
01.1990 - 12.1992
- Performed traditional office management functions to include insurance claim processing, correspondence, procedure coding, and posting office charges and/or payments.
- In addition, trained new personnel in the management processing procedures of new and existing accounts.
Education
MRI REGISTRY REVIEW SEMINAR -
University of Pennsylvania Medical Center
Philadelphia, PA01.2002
Associate in Applied Science Degree - Radiology Technologist
Tidewater Community College
Virginia Beach, VA01.1997
Some College (No Degree) - Health Care Administration
Old Dominion University
Norfolk, Virginia, VASkills
- Patient safety protocols
- MRI imaging techniques
- Quality assurance processes
- Team management
- Equipment troubleshooting
- Customer relationship management
- Compliance regulations
- Operation of medical equipment
- Effective communication
- Staff training and development
- Time management
- Performance evaluations
- Complex Problem-solving
- Safety procedures
- Documentation and reporting
- Customer service
- Coaching and mentoring
References
References available upon request.
Timeline
Manager in Radiology
Sentara Leigh Advanced Imaging Center
01.2015 - Current
Manager in Radiology
Sentara Greenbrier Advanced Imaging Center
01.2006 - Current
MRI
Sentara Norfolk General Hospital
01.2003 - 12.2005
MRI/Medical Instrument Technologist
Portsmouth Naval Medical Hospital
01.2002 - 12.2005
MRI/Medical Instrument Technologist
The Arora Group, Inc.
01.2002 - 12.2004
MRI Technologist
Healthsouth Diagnostic Center of Virginia Beach
01.1997 - 12.2002
MRI/CT Technologist
Sentara Virginia Beach General
01.1996 - 12.2005
Radiology Office Assistant
Virginia Beach General Hospital
01.1996 - 12.1996
Accounting Representative
Seaview Billing Associates
01.1990 - 12.1992
MRI REGISTRY REVIEW SEMINAR -
University of Pennsylvania Medical Center
Associate in Applied Science Degree - Radiology Technologist
Tidewater Community College
Some College (No Degree) - Health Care Administration
Old Dominion University