Theresa Bigham
Killeen,TX
Summary
Results-driven professional with a proven track record of achieving a 25% increase in monthly quotas at Spectrum through a customer-first strategy. Possesses exceptional Microsoft Office proficiency and strong interpersonal communication skills, recognized for optimizing task management and operational oversight at Staccato, which led to significant profit increases and quality assurance enhancements. Detail-oriented in data input and committed to customer service excellence, fostering high levels of satisfaction and efficiency.
Overview
6
6
years of professional experience
Work History
Shipping and Receiving Specialist
Staccato
01.2024 - 10.2024
- Consistently met and exceeded shipment objectives, generating a $300,000 profit uplift in one day with effective management of 1000+ item inventory daily.
- Increased operational effectiveness by gaining expertise in different positions, and immediately solving issues using effective communication.
- Implemented ATF compliance measures, conducting thorough quality checks and inventory management.
- Verified incoming and outgoing shipments against invoices or other documents, recording shortages and rejecting damaged goods.
- Troubleshot issues related to shipping and receiving in compliance with corporate procedures.
- Delivered or routed materials to departments using handtruck, conveyor or sorting bins.
- Organized and packed items for shipment according to customer requirements.
- Ensured that all orders were accurately filled with the correct products in a timely manner.
- Executed scheduled inventory checks at warehouse facility.
- Documented discrepancies in inbound and outbound shipments.
Insurance Verification Specialist /Call Center Customer Service Representative
Connexus Resource Group
11.2022 - 12.2023
- Processed and validated applicant information with precision during outbound calls, ensuring data security.
- Maintained stringent adherence to HIPPA regulations during the verification of billing, demographic, and medical information.
- Developed in-depth knowledge of insurance policies to facilitate accurate patient information processing.
- Verified accuracy of patients' benefit information.
- Checked documentation for appropriate coding, catching errors and making revisions.
- Liaised between physician, site of service and billing department to obtain appropriate documentation.
- Facilitated prompt verification processes by contacting insurance companies.
- Sent out medical documents using various communication methods including mail, email, and fax.
- Conducted daily audits of claims to verify compliance with industry standards.
- Conducted in-depth analysis of health plan contracts to identify benefit coverage for provided services.
- Fostered and preserved rapport with insurance contacts.
- Recognized by management for providing exceptional customer service.
Supervisor /Call Center Customer Service Representative
Humach
01.2021 - 03.2022
- Elevated QA scores by 15% in just 7 months by managing a team of up to 40 members and implementing performance improvement initiatives.
- Utilized Microsoft Excel for data entry purposes, effectively identifying team quality trends and managing time efficiently.
- Facilitated operational efficiency through technical troubleshooting across Salesforce, Teams, SharePoint, and Outlook.
- Conducted regular performance evaluations, providing constructive feedback and setting individual goals.
- Identified opportunities for process improvements, leading to cost reductions and increased productivity.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Extensive knowledge of Microsoft applications such as Suite, Office, 365, Teams, Outlook, Excel, and Power Point.
Retail Production
Pop Threads
10.2020 - 12.2020
- Oversaw pretreatment, coating, printing, sorting, and shipping of t-shirts with a daily output of 600+ work orders.
- Boosted operational performance through effective quality control implementation.
- Enhanced overall production accuracy and efficiency through error reduction.
- Monitored production timelines, ensuring timely completion of projects.
- Worked closely with retail sales teams to ensure customer satisfaction with final product offerings.
- Analyzed data to identify areas for improvement in production efficiency.
- Maintained accurate records of all product inventory levels.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Direct Sales Representative
Spectrum
03.2020 - 10.2020
- Achieved top performer status in door-to-door sales, increasing monthly quotas by 25% through a customer-first approach
- Interpreted sales metrics to identify trends, leading to strategic customer acquisition initiatives.
- Acknowledged for exceptional achievements and responsible for training new hires statewide, boosting team strength.
- Demonstrated product knowledge and features to potential buyers.
- Collaborated with other members of sales team to reach targets.
- Listened to customers to understand needs and put together optimal solutions.
- Ensured accurate completion of paperwork related to sales transactions.
- Finalized paperwork for sales and service policies to lock in new customers.
- Kept accurate daily sales records to monitor goal progress.
- Maintained an up-to-date knowledge of current promotions and sales campaigns.
- Studied geographic areas to identify potential buyers and increase door-to-door sales.
- Identified needs of customers promptly and efficiently.
Sales Associate
Game X Change
01.2019 - 12.2019
- Enhanced customer experience by offering extensive product information and supporting customers in their shopping process.
- Efficiently operated cash register, minimizing transaction errors.
- Implemented loss prevention measures, preventing theft, and conducted market research to stay updated on industry trends
- Conducted onboarding sessions for newly hired employees.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked effectively in team environments to make the workplace more productive.
Education
Certificate - Welding Technology
Austin Community College
Skills
- Stock Management
- Operational Oversight
- Optimized Task Management
- Quality Assurance
- Microsoft Office Proficiency
- Strong Interpersonal Communication
- Data-Driven Trend Analysis
- Efficient Typing Ability
- Detail-Oriented Data Input
- Customer Service Oriented
References
References available upon request.
Timeline
Shipping and Receiving Specialist
Staccato
01.2024 - 10.2024
Insurance Verification Specialist /Call Center Customer Service Representative
Connexus Resource Group
11.2022 - 12.2023
Supervisor /Call Center Customer Service Representative
Humach
01.2021 - 03.2022
Retail Production
Pop Threads
10.2020 - 12.2020
Direct Sales Representative
Spectrum
03.2020 - 10.2020
Sales Associate
Game X Change
01.2019 - 12.2019
Certificate - Welding Technology
Austin Community College
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