Theresa Bilstein
Meadow Grove,NE
Summary
Compassionate and detail-oriented CNA with experience at Community Pride Care Center, enhancing patient satisfaction through attentive care and effective time management. Proven ability to promote independence while ensuring safety and comfort. Skilled in logistics and customer service, demonstrating flexibility and adaptability in fast-paced environments.
Overview
29
29
years of professional experience
Work History
CNA
Community Pride Care Center
09.2013 - Current
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt responses to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced resident satisfaction by providing compassionate and attentive care.
CNA
Neligh Care and Rehabilitation Center
07.2011 - 09.2013
- Assisted patients with daily living activities, promoting independence and dignity.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Enhanced patient satisfaction by providing compassionate and attentive care.
Account Representative
Marathon Press
02.2007 - 07.2011
- Answered phones and provided customer service to clients with questions and/or concerns regarding our products or their recent experiences.
- Took client orders, expedite and follow through paying attention in great detail to ensure complete customer satisfaction.
- Made list calls to current clients and potential clients to discuss their past orders or upcoming new products in efforts to create more sales.
- Back up receptionist for lunches and vacations.
- Assisted with the Digital Press (Indigo 7000).
- Increased customer satisfaction ratings through proactive and actionable resolutions to questions, concerns, or challenges.
Logistics Supervisor
Office Max
01.1997 - 01.2007
- Managed inventory including placing orders.
- Managed defective inventory by writing up documentation and organizing the shipment of the defective product back to manufacturer.
- Supervised and assisted with loading and unloading of product upon delivery to our location.
- Opening and closing duties including supervising employees and balancing all registers.
- Resolved any issues arising from shipment discrepancies or damaged items promptly, minimizing impact on overall operations.
- Coordinated daily logistics activities for timely order fulfillment and customer satisfaction.
Education
High School Diploma -
Norfolk Senior High School
Norfolk, NE1983
Skills
- Attention to detail
- Team collaboration
- Flexibility and adaptability
- Time management
Timeline
CNA
Community Pride Care Center
09.2013 - Current
CNA
Neligh Care and Rehabilitation Center
07.2011 - 09.2013
Account Representative
Marathon Press
02.2007 - 07.2011
Logistics Supervisor
Office Max
01.1997 - 01.2007
High School Diploma -
Norfolk Senior High School
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