Summary
Overview
Work History
Education
Skills
References
Volunteer Experience
Timeline
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THERESA B. MONGER

Burlington,NJ

Summary

I am a driven business professional and social media marketing executive director. I am tenaciously focused on career-oriented opportunities, where I can continuously learn and positively impact the company. I pride myself on taking initiative, having strong organization ability, being able to interpret and apply departmental procedures, is courteous and tactful at all times, able to handle a variety of assignments, some of which are complex and moderate. I am able to adapt quickly to a professional environment, and contribute to the overall success of the team. I am also a relationship builder, team player, and an excellent communicator. I am looking for a company that would allow me to be a part of the team.

Overview

9
9
years of professional experience

Work History

Business Office Manager

Highgate at Paoli Pointe
Paoli, PA
01.2023 - Current
  • Lead, guide, and direct staff
  • Manage Patients and residents trust funds and confidential files in compliance with state and federal regulations
  • Follow revenue cycle processes and oversee timely and accurate deadline Completion of all business office functions in the area of census, ancillaries, billing, adjustments, collections, write offs, refunds and deposits and withdrawals
  • Meet with patients and residents upon admission and discharge to explain financial obligations
  • Tracking of medicaid applications and other account receivable functions
  • Benefit enrollments with staff
  • Maintains accurate records of A/R, A/P, payroll, admissions, bank deposits, and census
  • Organizes, develops, and maintains business office systems in accordance with Community standards
  • Supervises and trains staff performing Concierge functions
  • Performs routine collection efforts on accounts
  • Tracks resident account process and supervises collection of data to support claim

Senior Executive Assistant

Highgate at Paoli Pointe
Paoli, PA
01.2021 - Current
  • Composes correspondence and answers telephone for Executive Director
  • Calendar Management: scheduling meetings, appointments, and events
  • Communication: Serve as a liaison between executives and internal/external
  • Document Preparation: presentations, reports, and correspondence for executive
  • Meeting Support: Prepare meeting agendas and materials
  • Handles confidential information with discretion
  • Construct orientation and training programs
  • Participate with monitoring and audit functions and investigations
  • Coordination of office services such as: Budget preparation and control, Maintenance of office supplies, Records control ect
  • Able to form independent decisions in absence of Administrator
  • Puts customer service first: Ensures that residents and families receives the highest quality of service
  • Organize and schedule Nursing shifts
  • Take record of called outs & vocation time schedule
  • Writes and distributes email, correspondence memos, letters, faxes and forms
  • Assistance with tours and admission

Director, Media Relations

Church of the Divine Covenant
Bristol, PA
01.2016 - Current
  • Developing and managing church's social media contents
  • Keeping informed of members' activities and posting them to church's social media platforms
  • Posting weekly sermons to church's Facebook and YouTube channels
  • Producing public relations materials, including brochures and business cards, to boost evangelism and church recruitment
  • Organizing conferences and meetings with other churches to foster God's work
  • Organizing monthly social functions to fellowship and build relationship

Financial Service Representative

Citadel Federal Credit Union
West Chester, PA
01.2019 - 01.2021
  • In-depth knowledge of financial products to advise clients accordingly
  • Advising clients on how to apply for mortgages and loans
  • Suggesting viable solutions to improve clients' financial statuses
  • One-to-one transactions with members
  • Providing customer service via online banking
  • Reviewing statements with members daily banking transactions
  • Opening and Closing accounts and offering basic suggestions

Deputy Chief Financial Officer

Church of the Divine Covenant
Bristol, PA
01.2017 - 01.2019
  • Financially documenting Tithe and offering donations from members
  • Formulating, monitoring, and achieving church's financial goals
  • Maintaining cash flow by reviewing banking activities and reconciling monthly reports
  • Managing church's budget to maximize revenue and identify potential cost-saving measures
  • Making financial report to the Board of Trustees on quarterly basis

Teller II

Toronto Dominion Bank, TD Bank
Devon, PA
01.2016 - 01.2019
  • Process personal and business transactions
  • Broadcast current sales on banking market
  • Review financial statements with customers
  • Close accounts with current customers; review closing disclosure policy
  • Open new accounts with customers
  • Effective management of Bank's vault
  • Process cash advance
  • Practice professional phone etiquette; appropriately verify customers via telephone prior to initiating banking transactions
  • Accurately manages cash box; no shortage
  • Excellent knowledge of processing Bank's vault sheet
  • Excellent customer relationship builder
  • Miscellaneous banking transactions: completing cashier check, knowledgeable of variety of banking products
  • Regularly complete continuing education training to keep abreast of new policies and trends in banking and finance

Education

Bachelor of Science - Business Administration

BLOOMSBURG UNIVERSITY
Bloomsburg, PA

Skills

  • Microsoft Word
  • Excel
  • Database Maintenance
  • Planning
  • Follow-through
  • Note-taking
  • Detail-oriented
  • Innovative
  • Creative
  • Photography
  • Videography
  • Microsoft Office
  • Banking
  • Self-motivation
  • Marketing
  • Sales
  • Customer Service Representative
  • Creativity
  • Administrative
  • Time Management
  • Problem Solving
  • Social Media Marketing

References

AVAILABLE UPON REQUEST

Volunteer Experience

  • DIRECTOR, MEDIA RELATIONS, Church of the Divine Covenant, Bristol, PA, 01/01/16-Present, Developing and managing church's social media contents, Keeping informed of members' activities and posting them to church's social media platforms, Posting weekly sermons to church's Facebook and YouTube channels, Producing public relations materials, including brochures and business cards, to boost evangelism and church recruitment, Organizing conferences and meetings with other churches to foster God's work, Organizing monthly social functions to fellowship and build relationship
  • DEPUTY CHIEF FINANCIAL OFFICER, Church of the Divine Covenant, Bristol, PA, 01/01/17-01/01/19, Financially documenting Tithe and offering donations from members, Formulating, monitoring, and achieving church's financial goals, Maintaining cash flow by reviewing banking activities and reconciling monthly reports, Managing church's budget to maximize revenue and identify potential cost-saving measures, Making financial report to the Board of Trustees on quarterly basis

Timeline

Business Office Manager

Highgate at Paoli Pointe
01.2023 - Current

Senior Executive Assistant

Highgate at Paoli Pointe
01.2021 - Current

Financial Service Representative

Citadel Federal Credit Union
01.2019 - 01.2021

Deputy Chief Financial Officer

Church of the Divine Covenant
01.2017 - 01.2019

Director, Media Relations

Church of the Divine Covenant
01.2016 - Current

Teller II

Toronto Dominion Bank, TD Bank
01.2016 - 01.2019

Bachelor of Science - Business Administration

BLOOMSBURG UNIVERSITY
THERESA B. MONGER