Theresa Bonds
Palmetto
Summary
Dynamic Surgery Scheduler at Orlando Health Bayfront Hospital with expertise in patient education and insurance verification. Proven ability to enhance patient experiences and reduce cancellations through effective communication and meticulous planning. Skilled in HIPAA compliance and calendar management, fostering strong relationships with healthcare teams to ensure seamless surgical coordination.
Diligent [Desired Position] with comprehensive background in coordinating surgery schedules and facilitating seamless communication between medical staff and patients. Proven ability to streamline scheduling processes and ensure accuracy in appointment management. Demonstrated proficiency in multitasking and maintaining confidentiality in high-pressure environments.
Experienced scheduling professional with strong focus on patient coordination and administrative efficiency. Adept at managing complex schedules, ensuring seamless communication between medical teams, and adapting to evolving needs. Known for collaborative mindset, reliability, and achieving optimal outcomes in fast-paced healthcare environments. Proficient in medical terminology, electronic health records, and patient care coordination.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
20
20
years of professional experience
Work History
Surgery Scheduler
Orlando Health Bayfront Hospital
06.2005 - Current
- Educated patients on pre-surgery requirements, such as fasting protocols or medication adjustments, resulting in fewer complications on the day of the procedure.
- Handled urgent requests effectively, prioritizing cases requiring immediate attention while also balancing routine surgery demands appropriately.
- Arranged pre-operative and post-operative appointments for surgical patients.
- Expertly managed planning, scheduling, and coordination of outpatient procedures.
- Verified insurance coverage and obtained pre-authorizations.
- Maintained strict confidentiality in handling sensitive patient information, adhering to HIPAA guidelines and clinic policies.
- Obtained pre-authorizations and pre-certifications ahead of scheduled surgeries.
- Demonstrated adaptability in managing last-minute schedule changes while minimizing disruption to overall workflow.
- Resolved scheduling conflicts to maintain high-quality patient services.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Acted as a liaison between patients, insurance carriers, and the surgical team to secure necessary authorizations for timely procedures.
- Elevated patient experience by providing empathetic support throughout the entire surgical journey-from initial consultation to post-operative follow-up appointments.
- Collated pre-operative lab and imaging results to facilitate surgery planning.
- Reduced surgery cancellations with thorough pre-operative assessments and communication with patients.
- Developed relationships with referring physicians'' offices, fostering strong communication channels that benefitted both parties in coordinating patient care.
- Coordinated with facility to set up surgeries for 2 Cardiothorcic surgens.
- Boosted efficiency of surgery preparation tasks, ensuring all necessary documentation was completed and filed.
- Streamlined insurance verification processes, ensuring all procedures were approved and properly documented.
- Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Performed various administrative tasks by filing, copying and faxing documents.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received and routed laboratory results to correct clinical staff members.
Education
High School Diploma -
Gibbs
St. Petersburg, FL06-1992
Skills
- Schedule coordination
- Educating patients
- HIPAA compliance
- Obtaining authorizations
- Teamwork orientation
- Following up with patients
- Insurance verification
- Calendar management
- Maintaining confidentiality
- Office administration
- Updating charts
- Electronic recordkeeping
Timeline
Surgery Scheduler
Orlando Health Bayfront Hospital
06.2005 - Current
High School Diploma -
Gibbs
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