Theresa Bonenfant
Englewood
Summary
Dynamic Restaurant Manager with a proven track record at America at Play, excelling in team management and customer engagement. Achieved significant cost savings through effective inventory control and enhanced profitability. Passionate about delivering exceptional service, fostering loyalty, and creating a positive atmosphere that drives repeat business.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Restaurant Manager
America at Play
05.2022 - Current
- Oversaw daily operations to ensure high-quality service and customer satisfaction.
- Managed inventory levels, minimizing waste through effective stock control practices.
- Trained and developed staff on operational procedures and customer service standards.
- Implemented cost-saving initiatives that enhanced overall profitability of restaurant operations.
- Established health and safety protocols to comply with local regulations and standards.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Correctly calculated inventory and ordered appropriate supplies.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Sales Associate
Cumberland Farms
11.2018 - 04.2022
- Delivered exceptional customer service, enhancing client satisfaction and loyalty.
- Maintained inventory accuracy, organizing stock and ensuring product availability.
- Processed transactions efficiently, minimizing wait times for customers.
- Trained new associates on operational procedures and customer engagement techniques.
- Implemented promotional displays, increasing product visibility and sales performance.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Bar Manager
Eastenders Cafe
01.2015 - 08.2019
- Supervised daily bar operations, ensuring high standards of service and product quality.
- Developed and implemented innovative cocktail menus, enhancing customer satisfaction and engagement.
- Trained and mentored staff on bartending techniques and customer service best practices.
- Managed inventory levels, reducing waste through efficient ordering practices and supplier negotiations.
- Monitored compliance with health and safety regulations to maintain a safe working environment.
- Fostered positive relationships with customers, resulting in repeat business and community loyalty.
Education
High School Diploma -
Bunnell High-school
Stratford, CT06.1996
Skills
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Shift management
Certification
ServSafe Certificate for Management
Timeline
Restaurant Manager
America at Play
05.2022 - Current
Sales Associate
Cumberland Farms
11.2018 - 04.2022
Bar Manager
Eastenders Cafe
01.2015 - 08.2019
High School Diploma -
Bunnell High-school