Maria Borgaily
Menifee,CA
Summary
Results-oriented professional with a diverse background in management and customer service. Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail, e fulfillment delivery service operations, and inventory management. Dedicated, well-organized, highly communicative, and detail-oriented.
Overview
18
18
years of professional experience
Work History
Warehouse Associate
Sams Club Distribution Center
Perris, Ca
03.2021 - Current
- Started as packer for innovation lab
- Trained as problem solver for innovation lab
- Presently assigned as problem solver in Jackpot fixing problematic orders to increase customer satisfaction
- Does QA error reports for 8799 non sort and sort warehouse as well as 9476 department
- Currently reporting to 2 operations managers and in constant communication with other area managers regarding packing and shipping issues in their respective departments
- Monitors warehouse sorter issues through Dematic
- Learned GLS, grey orange, Dematic , QA gallery systems, and packman software programs
- Strong multi-tasking and analytical skills
- Worked safely around moving machinery.
- Prepared orders for shipment by systematically picking, packing, and labeling merchandise.
- Performed inventory control, such as counting and stocking merchandise through grey orange software
- Assembled orders and packed items for shipment, conveying orders to shipping personnel.
- Checked packages and merchandise for damage and notified vendors.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Recorded information, shortages, and discrepancies to keep records current and accurate.
- Compared received packages against shipping documents.
- Completed daily cycle counts and quarterly inventories and resolved variances to maintain data accuracy.
- Kept documentation and records are accurate and up-to-date with the latest data to prevent errors in processing or delivery.
- Volunteered to assist with projects, demonstrating a willingness to learn new tasks and increase skill levels.
- Streamlined material delivery processes which increased efficiency and reduced downtime.
Customer Service
Lowes
Temecula, California
01.2021 - 12.2021
- Perform monetary transactions
- Customer service duties
- Building customer relationships
- Identifying and resolving customer issues
- Zone recovery
- Simple house keeping
- Received customer service awards every 3 months
- Followed through with client requests to resolve problems.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
HR Office Associate
Sears
Temecula
03.2019 - 03.2020
- Supports daily store operations and made sure that all metrics in HR department are excellent and compliant with CA labor laws
- Process payroll through WorkForce Management System and maintain payroll details
- Enters approved punch corrections for associates
- Convert regular hours to relevant pay codes as authorized by management
- Timely commits payroll for hourly associates
- Responsible for monthly report logs
- Performs other clerical functions
- Responsible for maintaining confidentiality of associates' files responsible for filing management paperwork pertinent to associates
- Completed clerical tasks such as filing, copying, and distributing mail.
- Interacted with customers by phone, email, or in-person to provide information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Organized, stored, and retrieved files to enhance daily operations and support customer needs.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Received and routed business correspondence to correct departments and staff members.
- Prepared packages for shipment, pickup, and courier services for prompt delivery to customers.
Homemaker
Home
Temecula, CA
05.2015 - 02.2019
- Completed dusting, washing dishes, laundry, and vacuuming for family
- Bringing and picking up school kids from school and to daily extracurricular activities that enhance their personalities
- Providing nutritious and delicious food for family by doing research on how to prepare and cook delicious recipes.
- Provides, daily mentoring and help with school kids' homework
- Promoted good oral and personal hygiene by aiding children with bathing and teeth brushing.
- Organized small apartment unit for accessibility and more space usage
Small Business Owner
Mighty MTB Pest Control Inc
Philippines, Philippines
09.2003 - 03.2015
- My main responsibility is to sustain, grow the business and create jobs to help the economy business grew from one city and expanded to the whole country business was turned over to the family corporation since my move to the USA
- It is presently doing well despite COVID
- Monitors equipment, maintains chemical inventory, and purchases all supplies
- Established business procedures that streamlined business operations
- Planning and implementation of new marketing strategies to propel the business and adapt to market changes
- Implemented programs to increase employee loyalty and reduce turnover
- Cultivated and strengthened lasting client relationships
- Prompt response to clients' requests via telephone and email
- Reduce financial inconsistencies while assessing and verifying billing and expense reports
- Provided staff members with training and support to improve client top satisfaction
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Studied market to determine optimal pricing of goods and services and to capitalize on emerging opportunities.
- Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
- Used business software packages to maintain files and administrative records.
- Oversaw long-term planning, staff hiring and training, and procedure development as part of business operations.
- Frequently studied the market to keep abreast of new industry trends.
- Outlined finances, goals, and daily operations of the company in detailed business plans.
- Determined best courses of action for a company based on regional market trends and demands.
- Maintained up-to-date administrative records to monitor operational conditions.
- Coached and mentored employees through effective recruitment, hiring, and goal setting methods.
- Assessed supplier quality to maintain tight cost controls and maximize business operational performance.
- Achieved financial savings through powerful cost reduction strategies.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Provided exceptional customer service to customers, increasing customer loyalty by 90%.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring, and training team members.
- Monitored daily cash discrepancies, inventory shrinkage, and drive-off.
- Built loyal account base and long-term business relationships with corporate accounts.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Trained new employees on proper protocols and customer service standards.
- Developed and implemented high-quality work environment as measured through employee satisfaction ratings.
- Demonstrated exceptional knowledge of process optimization in relation to profit and loss.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports
Education
Bachelor of Arts - Interior Design
College of The Holy Spirit
Manila,Philippines03.1992
Skills
Languages:
English
Tagalog
Visaya
Presently learning how to communicate in Korean
- Cycle Count Audits
- Health and Safety
- Supply Tracking
- Accuracy and Efficiency in Documentation
- Professional Relationships
- Creative Solutions
- Customer Care
- Customer Accounts Management
- Employee Retention
cooking and learning new skills in metaphysics
I love cooking and trying new recipes also learning metaphysics such as Fengshui and akashic healing
Languages
Tagalog
Native or Bilingual
Timeline
Warehouse Associate
Sams Club Distribution Center
03.2021 - Current
Customer Service
Lowes
01.2021 - 12.2021
HR Office Associate
Sears
03.2019 - 03.2020
Homemaker
Home
05.2015 - 02.2019
Small Business Owner
Mighty MTB Pest Control Inc
09.2003 - 03.2015
Bachelor of Arts - Interior Design
College of The Holy Spirit
Similar Profiles
Courtney KingenCourtney Kingen
Customer Service Associate/Data Entry Associate at Sams Club Distribution CenterCustomer Service Associate/Data Entry Associate at Sams Club Distribution Center
Bryan LeonBryan Leon
Merchandiser at Sams Club DistributionMerchandiser at Sams Club Distribution
Christopher TorresChristopher Torres
Retail Merchandiser at Sams Club DistributionRetail Merchandiser at Sams Club Distribution