Theresa Braun-McCulley
Whitestown,IN
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
15
15
years of professional experience
Work History
Server
Rosie's Place
09.2022 - Current
- Demonstrated strong multitasking skills by managing several tables simultaneously during peak hours, ensuring high-quality service and customer satisfaction.
- Delivered orders to customers within service standards, enhancing customer dining experience and reducing wait times.
- Utilized POS system to accurately process orders, manage transactions, and handle complimentary items, contributing to smooth operational flow.
- Coordinated with team members during busy shifts to streamline service delivery, resulting in improved table turnover rate.
- Cultivated warm relationships with regular customers, fostering a welcoming and friendly dining atmosphere.
Control Panel Builder
Temperature Control Services
05.2023 - 07.2024
- Assembled electrical components into control panels for industrial HVAC machines, ensuring high-quality standards and functionality.
- Worked closely with team members to complete projects efficiently and accurately, meeting tight deadlines and quality standards.
- Interpreted blueprints and technical drawings to determine material and tool specifications, ensuring precise assembly of components.
- Accurately verified part numbers and organized parts in designated shipping containers, maintaining inventory accuracy and organization.
- Regularly monitored inventory levels and ensured necessary supplies were available, preventing delays in production.
- Applied blueprints, schematics, and diagrams to execute tasks with precision, contributing to the seamless operation of industrial HVAC systems.
Server / Bartender
Rush On Main & Rush Off Main
08.2017 - 09.2022
- Efficiently managed several tables simultaneously during peak hours, ensuring high-quality service and customer satisfaction.
- Delivered orders to customers within service standards, enhancing customer dining experience and reducing wait times.
- Utilized POS system to accurately process orders, manage transactions, and handle complimentary items, contributing to smooth operational flow.
- Coordinated with team members during peak hours to streamline service delivery, resulting in improved table turnover rate.
Starbucks Supervisor Franchise in Hotel
Marriott Downtown Indianapolis
06.2017 - 04.2019
- Supervised daily operations of the department, ensuring smooth workflow and timely task completion.
- Utilized leadership and problem-solving skills to maintain team efficiency, organizing workflows to enhance overall productivity.
- Enhanced customer satisfaction through timely responses to inquiries, addressing concerns, and providing effective solutions.
- Boosted team productivity by implementing efficient workflows and setting clear expectations for staff members.
Shift Supervisor
Starbucks 5550 Lafayette Rd
03.2017 - 07.2017
- Execute store operations and work with a team to create the Starbucks Experience for guest by providing customers with prompt service, quality beverages and products, and maintaining a clean and comfortable store environment
- Model and act in accordance with Starbucks guiding principles and standards
- Train new baristas, deploy partners, delegate tasks to ensure standards are being met, and follow all cash management standards.
Associate Manager
TGI Friday's Downtown Indianapolis
05.2016 - 06.2017
- Executed store operations with a team to deliver the TGIF experience to guests, ensuring high-quality service.
- Conducted line checks to ensure food safety standards were met, maintaining compliance with health regulations.
- Supervised front-of-house operations, ensuring prompt service, quality food and beverages, and a clean environment.
- Completed end-of-day reports and ensured adherence to cash handling standards, resulting in accurate financial records.
Barista / Shift Supervisor
Starbucks Plainfield Commons
11.2015 - 03.2017
Gallery Host
The Hyatt Place Indianapolis Airport
08.2015 - 12.2015
- Check guest in/out of hotel
- Work with a team to attend to guest needs in a timely manner to maintain brand standards.
Food and Beverage Supervisor
Hyatt Regency Indianapolis
01.2013 - 08.2015
- Managed Starbucks Licensed Store for the Hyatt, overseeing daily operations and ensuring compliance with corporate standards.
- Assisted in hiring new team members, contributing to the selection of qualified candidates.
- Supervised training programs for new and existing staff, ensuring adherence to company policies and procedures.
- Developed weekly schedules to align with business demands, optimizing staff coverage.
- Managed inventory by ordering supplies and setting par levels to maintain stock availability.
- Maintained compliance with Starbucks Licensed Store agreement, ensuring adherence to brand standards.
- Compiled and submitted weekly sales reports to track store performance.
- Directed daily store operations, ensuring efficient and smooth workflow.
- Supported food and beverage management team with operational tasks and coverage as needed.
Bartender/Server
Hyatt Regency Indianapolis
01.2010 - 01.2013
- Provided bartending services in fine dining, banquet, and bar outlets, delivering high-quality beverages and exceptional customer service.
- Delivered serving services across various outlets including fine dining, breakfast and lunch, banquets, in-room dining, and the bar, ensuring guest satisfaction.
- Met guest needs and assisted team members with front and back-of-house tasks, contributing to smooth operations and positive guest experiences.
Education
Bachelors of Science in Nursing -
Indiana University
Kokomo, IN05.2013
Mixology Certificate -
Midwest Bartender's School
Indianapolis, IN05.2010
Skills
- Strong Work Ethic
- Exceptional customer service
- Team Collaboration
- Open-minded and Conscientious
Accomplishments
- Achieved above the benchmark level Medallia scores for several consecutive months by leading and encouraging staff to deliver the Starbucks and Hyatt service standards.
- Planned and executed a successful launch of the La Boulange pastry line as well as seasonal promotion sets.
- Received exceptional scores on unplanned Eco Sure Inspections while maintaining normal operations during high volume times for Indianapolis Hyatt Regency Licensed Starbucks store.
- Managed store operations to reflect an average monthly increase of $5.5K in revenue while adjusting par levels to achieve the monthly goals for the operating cost of the Indianapolis Hyatt Regency Starbucks store.
- Progressively advanced from bartender in fine dining outlet to Food and Beverage Supervisor by demonstrating the ability to be an enthusiastic team player capable of using problem solving skills to improve the workplace by coaching, mentoring, encouraging, and motivating others to achieve common goals
Timeline
Control Panel Builder
Temperature Control Services
05.2023 - 07.2024
Server
Rosie's Place
09.2022 - Current
Server / Bartender
Rush On Main & Rush Off Main
08.2017 - 09.2022
Starbucks Supervisor Franchise in Hotel
Marriott Downtown Indianapolis
06.2017 - 04.2019
Shift Supervisor
Starbucks 5550 Lafayette Rd
03.2017 - 07.2017
Associate Manager
TGI Friday's Downtown Indianapolis
05.2016 - 06.2017
Barista / Shift Supervisor
Starbucks Plainfield Commons
11.2015 - 03.2017
Gallery Host
The Hyatt Place Indianapolis Airport
08.2015 - 12.2015
Food and Beverage Supervisor
Hyatt Regency Indianapolis
01.2013 - 08.2015
Bartender/Server
Hyatt Regency Indianapolis
01.2010 - 01.2013
Bachelors of Science in Nursing -
Indiana University
Mixology Certificate -
Midwest Bartender's School
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