THERESA BRECHEEN
152 CR 6022B Dayton,TX
Summary
Experienced with managing outbound calls to provide exceptional customer service and support. Utilizes effective communication techniques to foster positive interactions and resolve issues efficiently. Knowledge of CRM systems and call center protocols ensures streamlined operations and customer satisfaction. Customer service professional recognized for delivering high standards and achieving results in outbound call environments. Leveraged expertise to enhance customer satisfaction and maintain call quality standards. Known for strong collaboration, adaptability, and focus on team success. Proficient in persuasive communication and time management.
Overview
22
22
years of professional experience
Work History
Inbound/Outbound Call Center Representative
Computershare Fund Services
02.2025 - 05.2025
- 1. Inbound calls for proxy voting for stock companies.
- 2. Outbound calls for proxy voting for stock companies.
- 3. Email support.
- 4. Chat support.
- Maintained strong relationships with customers, leading to increased repeat business.
- Followed-up on leads produced by outbound marketing campaigns based on established criteria.
- Met established attendance expectations and team revenue goals to achieve company objectives.
- Increased overall efficiency within the team by creating helpful guides or cheat sheets for product knowledge, common questions, or objection handling techniques.
- Supported the launch of new products or promotions by effectively communicating features and benefits during calls with potential customers.
Customer Service Representative
DENNIS Uniform
02.2024 - 08.2024
- Temporary position assisting Dennis Uniforms customers via Phone/Chat/Email during their peak season.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed feedback system for customers to share their service experience, leading to actionable improvements.
- Investigated and resolved customer inquiries and complaints quickly.
Outbound Chart Retrieval Agent
Datavant
09.2023 - 02.2024
- 1. Outbound calls to Dr's offices, Hospitals and Pharmacies to retrieve medical records for insurance companies.
- 2. Email support.
- 3. Chat support.
- 4. Using call scripts.
- 5. HIPAA training.
- Streamlined internal processes for improved efficiency and productivity within the agency.
- Conducted regular performance reviews with team members to identify areas for development.
Remote Appointment setter
Petsmart
12.2022 - 02.2024
- Remote full time position as a Customer Service Representative and Appointment Setter for Petsmart Grooming services.
Data Processer Remote
Maximus Federal Services
02.2022 - 12.2022
- Data Processing, working with FEMA for hurricane victim assistance.
- Adhered to strict deadlines for completing assigned tasks while maintaining a high degree of accuracy in all work performed.
- Utilized established methods for data processing and analysis for consistency and accuracy.
- Identified data errors and discrepancies and implemented swift corrections.
Owner and Operator
TBBE Inc
03.2003 - 06.2018
- 1. Online bath & body retail business. I ran the business entirely. Product production, shipping, customer service and the accounting for the business.
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Established foundational processes for business operations.
Education
Certification 2 year - Computer Science
Lee College
Baytown, TX03.2002
Skills
- Microsoft Windows
- E-commerce
- 10 years Appointment Setter
- Computer science
- Typing
- Front desk
- Customer service
- People skills
- Help desk
- Live chat
- Time management
- Remote CSM
- English
- 10 years Data Processing
- Troubleshooting
- Windows
- Computer Science (10 years)
- Sales
- Appointment setter
- CRM software
- Remote access software
- Data processing
- Computer skills
- Order entry
- Conflict management
- Microsoft Office
- 10 years
- Phone etiquette
- Data collection
- RA1
- Hospitality
- Documentation review
Timeline
Inbound/Outbound Call Center Representative
Computershare Fund Services
02.2025 - 05.2025
Customer Service Representative
DENNIS Uniform
02.2024 - 08.2024
Outbound Chart Retrieval Agent
Datavant
09.2023 - 02.2024
Remote Appointment setter
Petsmart
12.2022 - 02.2024
Data Processer Remote
Maximus Federal Services
02.2022 - 12.2022
Owner and Operator
TBBE Inc
03.2003 - 06.2018
Certification 2 year - Computer Science
Lee College
Address
152 CR 6022B
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