Theresa Briscoe
Lancaster,PA
Summary
A data management professional prepared to excel in data entry roles. Known for efficiently handling data with precision and maintaining high standards in all tasks. Committed to team collaboration and consistently meeting targets, showcasing adaptability and reliability. Skilled in data entry software and maintaining data integrity.
Overview
49
49
years of professional experience
Work History
Healthcare Receptionist
Willow Valley Communities
Willow Street, PA
09.2025 - Current
- Greeted and assisted visitors, ensuring a welcoming environment.
- Managed incoming calls, directing inquiries to appropriate departments efficiently.
- Scheduled appointments and maintained calendar for administrative staff via Practice Management Software database.
- Knowledge and experience using various office machines. Daily of Microsoft Suites (Excel, Word).
- Processed mail and packages, ensuring timely delivery to recipients.
- Follows instruction.
- Inputs, updates and reviews previous days data for accuracy.
- Updated and maintained office records, enhancing information accessibility.
- Maintains confidentiality of Residents sensitive information.
Information Desk Receptionist
Johns Hopkins Hospital
Baltimore, MD
05.2017 - 12.2022
- Coordinated visitor access and maintained security protocols to ensure patient safety.
- Managed visitor sign-in process efficiently, ensuring proper documentation for security purposes while minimizing wait times for guests.
- Assisted in the training of new staff members, sharing insights and best practices to help them succeed within their roles as Information Desk Receptionists.
- Assisted in scheduling appointments and managing patient flow within the facility.
- Developed training materials for new reception staff, enhancing onboarding efficiency.
- Implemented process improvements to streamline communication between departments, improving service delivery.
- Monitored front desk operations, ensuring compliance with hospital policies and procedures.
Certified Medical Billing and Coding Specialist
Scruggs Podiatry
Baltimore, MD
04.2011 - 05.2013
- Analyzed patient data to ensure accurate coding for podiatric procedures.
- Developed and maintained coding policies to enhance compliance with healthcare regulations.
- Collaborated with clinical staff to clarify documentation requirements for optimal coding accuracy.
- Conducted regular audits of coded claims to identify areas for improvement and reduce errors.
- Transcribed and entered patient medical information into electronic medical records systems.
- Scanned and uploaded medical records into electronic medical records system.
- Reviewed medical records for completeness and filed records in alphabetic and numeric order.
- Communicated effectively with staff, patients, and insurance companies by email and telephone.
- Input data into computer programs and filing systems.
Human Resources Specialist
Department of Defense
Washington, DC
01.1977 - 03.2006
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Fielded employee inquiries related to insurance, pension plan, vacation, sick leave and employee assistance.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Negotiated with benefits providers, securing advantageous packages for employees.
- Facilitated smooth onboarding experiences for new hires, ensuring they felt welcomed and well-informed.
- Streamlined exit interview processes, gathering insights to improve employee satisfaction and retention strategies.
- Developed and implemented onboarding and orientation programs for new employees.
- Administered employee benefits programs and assisted with open enrollment.
Education
No Degree - Certified Medical Billing And Coding
TESST College of Technology
Baltimore, MD11-2013
Skills
- Data Entry
- Organization skills
- Time management
- Telephone skills
- Verbal and written communication
- Information protection
Timeline
Healthcare Receptionist
Willow Valley Communities
09.2025 - Current
Information Desk Receptionist
Johns Hopkins Hospital
05.2017 - 12.2022
Certified Medical Billing and Coding Specialist
Scruggs Podiatry
04.2011 - 05.2013
Human Resources Specialist
Department of Defense
01.1977 - 03.2006
No Degree - Certified Medical Billing And Coding
TESST College of Technology